Having visited the park on several occasions, I was keen to stay at the hotel, and recently had the opportunity to do so with my two sons aged 11 & 6. Through the booking process and on arrival, I was slightly put off by the lack of flexibility to any request I made.
The room appointed to us was absolutely perfect for a family of 3, and breakfast on the upstairs terrace was fairly plain, but delicious. The compulsory half-board basis when staying in the hotel is actually very good value, with the quality of food and quantity being excellent.
On the second day into our stay, the tempered glass shower door cracked around the top hinges and shattered, falling in and around my eldest son who was in the shower at the time. My youngest son was on the toilet at the time and was physically sick with the shock. The guy manning the reception each day from about 5pm speaks very little English, and did not react very well to the problem. After some time, they eventually cleaned the bathroom and got someone to stick some plasters on the boys. The hotel could give us no other room even to use a shower, so we endured glass in the feet for the next few days.
The hotel offered no compensation whatsoever and not even an apology.
Anyone travelling to the park with a family should be aware that...Having visited the park on several occasions, I was keen to stay at the hotel, and recently had the opportunity to do so with my two sons aged 11 & 6. Through the booking process and on arrival, I was slightly put off by the lack of flexibility to any request I made.
The room appointed to us was absolutely perfect for a family of 3, and breakfast on the upstairs terrace was fairly plain, but delicious. The compulsory half-board basis when staying in the hotel is actually very good value, with the quality of food and quantity being excellent.
On the second day into our stay, the tempered glass shower door cracked around the top hinges and shattered, falling in and around my eldest son who was in the shower at the time. My youngest son was on the toilet at the time and was physically sick with the shock. The guy manning the reception each day from about 5pm speaks very little English, and did not react very well to the problem. After some time, they eventually cleaned the bathroom and got someone to stick some plasters on the boys. The hotel could give us no other room even to use a shower, so we endured glass in the feet for the next few days.
The hotel offered no compensation whatsoever and not even an apology.
Anyone travelling to the park with a family should be aware that children can basically only use the large swimming pool and one small other nearby. More
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