I am here to lodge a report regarding unhygienic Restaurant at your hotel

I booked 5 rooms as below details:-
Check in : 29 Sep 2024
Check out : 30 Sep 2024
No of rooms : 5
Booking name : Ms Premmika

My group, as we are 10 pax checked in and during dinner, my guest saw a BIG RAT running from kitchen to the plates at the restaurant

And again during breakfast all of us 10 pax, saw BIG RAT during our breakfast time, how could i answer my group seeing an unhygienic kitchen and restaurant. All the guests including children use the plates to have their breakfast. Dont you think it is poisonous?
I lodge complaints immediately and waited for your manager on duty to sort this out because my guests stopped eating breakfast the moment they saw the BIG RAT and i was with them too..But your manager did not turn up after almost for 1 hour waited for him, and we had to rush to Delhi as it was our departure day

I am seeking and demanding on behalf of my guest a compensation for all of us 10 ppl THis is the request from my group..This is not a small matter, it is ISO FNB issues.
My group had few important business people follow the tour.

Therefore i hope you could take this matter seriously and sort out their demand and solve the hygienic matter before any further actions taken personally by the customers

I am as the tour leader often bring groups for Kedarnath Yatra..And i am looking into this as very serious UNHYGIENIC ISSUE OF YOUR BLISS GANGA HOTEL

Looking forward for your reply with good solutions

Thank you and best regards