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“Expensive but good amount of food.”

Black Walnut Cafe - Sugarland
Ranked #18 of 371 Restaurants in Sugar Land
Certificate of Excellence
Price range: US$0 - US$20
Cuisines: American, Italian, Contemporary
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast, Takeout
Description: Established in 2002, Black Walnut Cafe is a contemporary American fast casual concept that appeals to everyone. Whether you want an eggs Benedict, coffee, dessert, martini, a hand crafted sandwich, certified Angus pot roast or an Asian tuna salad, we have it all.
Reviewed 3 August 2017 via mobile

I thought it was a waiter restaurant but it was a pick up your food at the counter. Too crowded with people that did not buy food. The food was expensive but it was great and lots of food on the plate.

Thank LuluMoonlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (136)
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3 - 7 of 136 reviews

Reviewed 22 July 2017

I don't like to write negative reviews and this is the first. This is the third time this particular restaurant has been so terribly underwhelming. Whether or not it's busy seems to make no difference. From what I have observed, we are not the only people they treat this way.

Don't expect a greeting even when they are not busy.

There is rarely anyone at the counter to take your order. Don't worry, because they don't mind if you wait. When someone finally shows, they will be painfully slow in taking your order. Perhaps it's a new way of minimizing the work load.

That custom juice order will be screamed into your ear as you place your order. That's where pickups are and the waiter takes pride in ensuring every person for a quarter mile knows the juice is waiting on you.

The manager will dawdle all over pretending to be busy when he should be stepping up and filling the gaps.While he steps in the way of you carrying hot coffee to your table, he's happy to comment on your prowess.

Our orders were incorrect and the manager who prepared them made no effort to make them right. As slow as the girl taking the order was, she couldn't get the order right. Trust me, there was nothing special to it... it was all from the menu.

Not only was the breakfast order incorrect, it was not complete. Really? WAIT for the pancake? Oh, Mr Manager, you forgot? Really? How do you even make it through a day?

This is a restaurant that has you order and come pick up your food. No tables are set. You may not even get a table between the time you order and the time you pick up.

McDonald's would be a better choice. Shoot, they'd probably get your order right and all at once, too.

(Last poorly served on 22 July)

    • Value
    • Service
    • Food
Thank CaspianCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobbi M, Guest Relations Manager at Black Walnut Cafe - Sugarland, responded to this reviewResponded 8 August 2017

Caspian - we're extremely disappointed to hear your visit with us was not more positive and you've consistently had underwhelming experiences. We always strive to impress guests with both our food and service, but we've failed to meet both yours and our expectations.

We'd love to reach out to you directly about this more and will send you a direct message.

Thank you for bringing this to our attention.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2017

Really wanted to love this place. Nice menu. Order your food, and seat yourself. Pick up the food when your buzzer indicates it is ready. Ordered pancakes and a kolache. The kolache was surprisingly really good. The pancakes were just average, didn't finish them all. Nice clean restaurant. Outdoor seating if you can stand the heat. I liked Jupiter Waffles better...

    • Value
    • Service
    • Food
Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Stopped by for dinner before a show at the Smart Financial Center. Has outside seating. Big spacious inside. You order at the counter and then pick up your food. They have happy hour Monday- Friday until 6:30 pm. 12oz. Beer $2. I had a bacon, tomato grilled cheese. Big sandwich. It comes with a small salad. Sweet tea was NOT sweet at all.

Thank maggiet0813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2017 via mobile

Great food in a laid back atmosphere! Best salads in town. Excellent service. Good quality food. Great place to meet up for drinks with friends.

Thank Glo281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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