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All reviews air con self catering pool area main building superior apartment big balcony kettle and toaster half board cleaned every day bars and restaurants these apartments no lift safari centre room facing busy road ideal location los cristianos
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Reviewed 23 October 2018

This really is an absolute little gem of a Hotel.
I almost don't want to write a good review for fear of it becoming too popular !!
The Hotel have had a total revamp since we stayed here last, the rooms are great, there's a small kitchen area, sofa in the lounge, flat screen TV, separate bathroom and bedroom area.
The maid clean your room daily.
Breakfast was included in our booking and had everything you could possibly want.
We usually book a pool view room but this time i forgot to request it in advance and was allocated room 318 which looked out over the road with a view of the mountains and partial sea view which was very nice. This room gets the early morning sun.
Another very successful break, can't wait to return.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank yappieone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMarketing, Marketing at Hotel Andorra Tenerife, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you for your comments about your recent stay at our property.
We are delighted to hear you had a great holiday at our Hotel We hope to receive you again in the near future.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2018

We chose this Hotel for location but mainly the superior apartment with Air Conditioning. The complex itself was great nice pool area, plenty of beds and the apartments were nicely refurbished. The staff were very friendly and helpful.

Our main big issue was the Air Con which we paid extra for - it was very poor to say the least. The room was so stuffy at times made our sleep unbearable through night. Also our apartment was facing the busy road so could not open the window as it was too noisy. We did go down to reception who informed that the 19 degrees was the "general". This is what we have our heating on at home. So with temperatures through the day at 30 it was a let down. This is a real shame as we loved the complex, staff, location and its facilities.

I have seen other peoples comments about the air con saying they were in the new block - we were in the new block too. Its the annex that has no air con. All I can say is Air con doesn't bother you then go for it but please be mindful if it is hot outside you will be sweating all night!!!!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank DizzyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMarketing, Marketing at Hotel Andorra Tenerife, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you very much for choosing our hotel to spend a few days in Tenerife. We appreciate the time dedicated to providing an opinion about us. It's very important for us.
We are very sorry for the incidence that we have suffered temporarily during your stay with the air conditioning. We have been working to fix it as soon as possible.
We would be delighted to welcome you in the future.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

Looking at the reviews about the air con, it looks as though we were fortunate. We stayed on the first floor of new block very comfortable and moderns. Beds were extremely comfortable. Yes the lack of kettle and toaster was a bit odd but no real issue boiling water in a saucepan. Breakfast was okish. Staff all very friendly and helpful, had fun chatting with Carlos. Reception and bar staff also very attentive. Due to torn ankle ligaments I went on crutches and was pleasantly surprised at how "geared up" the hotel was with gradual steps into pool and a handrail and plenty of ramps (the same can be said for the resort itself). I would recommend as a decent 3* and will be returning.

Date of stay: October 2018
Trip type: Travelled with friends
1  Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMarketing, Marketing at Hotel Andorra Tenerife, responded to this reviewResponded 3 weeks ago

Dear Guests,
Thank you very much for taking a few minutes of your time to contribute details of your experience with us. We are glad to know that your stay has been pleasant.
We look forward to your visit in the future.
Best Regards

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Reviewed 15 October 2018 via mobile

Just returned from this hotel where we were placed on 5th floor overlooking pool and with a view of the sea. Clean and pleasant as was rest of hotel. A small kitchen area with decent fridge and microwave. However no kettle or toaster which had to be hired at extra cost. Breakfast unremarkable with reformed bacon and unpalatable fruit so we ate just once. Location of hotel really good with lots of bars and restaurants nearby. However what really spoilt our holiday was the lack of air conditioning to our room. Room was in newly refurbished area of hotel and advertised as having aircon. We complained and were told maintenance would look at it. No improvement made and we were given an inadequate fan. This seemed the case in many of the rooms and made it hard to sleep and uncomfortable to dry hair and apply make up and we were dripping with sweat most of the time in the room. But worse than that was the fact that the hotel had the nerve to offer an aircon unit for hire at 60 EUROS a week!! This was our second stay at the Andorra, the first being in cooler weather. But it will be our last.

Date of stay: October 2018
Trip type: Travelled with family
3  Thank monny98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMarketing, Marketing at Hotel Andorra Tenerife, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you for choosing again our hotel for your holidays and for taking the time to share your feedback following your recent stay at Hotel Andorra. We regret that your experience at the resort has not fully lived up to your expectations.
We are very sorry for the incidence that we have suffered temporarily during your stay with the air conditioning.
We have been working to fix it as soon as possible.
We hope to have the opportunity to welcome you back to Hotel Andorra in the future.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

Nice hotel, good location, quiet and great staff. Food is buffet style. Very good selection, tasty and as much as you want.

Air con let it down unfortunately, have seen more puff from an asthmatic mouse.

Shame as that is the only thing that let it down but with most days being in the region of 30 degrees it was a big issue.

Date of stay: October 2018
Trip type: Travelled as a couple
4  Thank Satch1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMarketing, Marketing at Hotel Andorra Tenerife, responded to this reviewResponded 3 weeks ago


Dear Guest,
Thank you for your comments about your recent stay at our property. We are very sorry for the incidence that we have suffered temporarily during your stay with the air conditioning. We have been working to fix it as soon as possible.
We hope you visit us in the future and can enjoy this service.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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