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All reviews self service two double beds piano bar pool area animation team reception staff plenty of choice toasties restaurant staff every night plenty of sunbeds foam party great holiday evening entertainment show cooking all inclusive guests hot dogs
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Reviewed 14 November 2018

Very good food. excellent children's entertainment the staff work so hard all day, pool music most of the day which was great when sat around the pool, decor on corridors lets its down, asked for adjoining rooms or 2 rooms on the same floor but when arrived our girls on the 3rd floor and we was on the 2nd floor. overall would recommend

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
3  Thank galmpton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_BestTfe, Gerente at Hotel Best Tenerife, responded to this reviewResponded 29 November 2018

Dear Gaimpton,

Great review! thank you very much for sharing it with us, we apologies if we haven't been able to satisfy your request for the rooms to be together, we always try our best but sometimes due occupancy we are not able of and we feel really disapointed with us for that.

Thank you very much for recommend us, we will be happy to welcome you again!

Kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2018

lovely big enterance to hotel.checked in quick and easy.rooms was big and roomy,clean.bathroom was good nice toiletries supplied.tele got english channels.pool area really big,easy to get beds.i was all inclusive and worth every penny.the food was great,good choice,great service.the drinks in the pool area are self serveand the bar snacks.will return

Date of stay: November 2018
3  Thank cocoSwansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_BestTfe, Gerente at Hotel Best Tenerife, responded to this reviewResponded 29 November 2018

Dear CocoSwansea,

It's excellent to read such a lovely review. Thank you for sharing your experience on Tripadvisor and for choosing Best Tenerife.

It would be an honor to have you back!

Kind regards,

Hotel Management

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Reviewed 13 November 2018 via mobile

I have recently stayed for 7 nights at Hotel Best Tenerife on an all inclusive basis. As part of a large family group we have had a good holiday staying at this hotel, however there are certainly improvements that need to be made before I would contemplate returning for future holidays.

Rooms:
Spacious rooms with large comfortable beds. Lots of places to hang and store clothes. Facilities such as hair dryer, fridge, modern TV and clothes line on balcony. However no tea or coffee facilities which would be a nice facility to have. Also had free use of a safe in the room with no deposit needed. We weren't asked if we wanted to upgrade to a pool view so stuck with our first floor room which had a view of the local shops opposite.

Food:
We found there was always a good choice of food and always found something we liked. Was repetitive at times but tasted nice. The restaurant itself was quite crowded and extremely loud with constant clattering of plates and cutlery, which we found made it hard to talk and enjoy the meal. Also there were no facilities at dinner to get your own drink and although the staff would ask for your drinks order upon seating you, they never asked again so 1 drink was all you could have with your meal, unless you went out to the bar to get another. Flagging a member of staff down during dinner times was difficult as they were always clearing plates, seating people or restocking buffet.

Pool:
One of the biggest negatives of this holiday is the absolutely unacceptable temperature of the pool. Out of our group of 9 adults, not one person went into the pool, like the vast majority of guests as it was freezing! The kids pool was also too cold but was slightly warmer than the other pool. Hot tub!? More like cold tub and a waste of a facility. Upon talking to staff including the manager, it is clear that there is an issue with heating the pools at this hotel which is well known but is yet to be fixed.

Spa:
If it can be called a spa!? The spa experience includes a sauna, steam room, pool, some hot stones, sun loungers and some showers. Initially we had terrible trouble even booking and getting into the spa as it was left unattended a lot of the time. You would have to go to reception to seek out the staff. When we finally got in, we were not shown where anything was but found the steam room which was good. However the pool temperature was again freezing. The sauna was too cold, the hot stones weren't hot and even the showers didn't all work. After complaining to the manager regarding this issue, we received a refund. I would not recommend using the spa.

Gym:
There are some facilities in the gym such as dumb bells, bike, cross trainer, 2 treadmills, leg extension machine, leg curl machine etc. Could do with some updating in terms of equipment but better than no gym at all. Would recommend local gyms such as Minimal Fitness down the road, for regular gym goers.

WiFi/Internet:
There is not WIFI coverage across the whole hotel. The only time I could connect to WiFi was in reception.

Entertainment:
They really do try very very hard to give good entertainment. The animation team are always smiling and happy to help and to include the children in activities. It's typical hotel entertainment with a program of different things on each night. They do bring in an excellent Michael Jackson Tribute which is well worth watching and was enjoyed by all! Only gripe is the sound system is unbearably loud 80% of the time which made me happy not to have a pool view room. It makes sitting by the pool and sitting in the evening quite uncomfortable.

Hotel Building:
It is very nice inside in reception areas with a shop, plenty of seating, arcade area and pool tables. It would of been nice to be warned of the building works currently being done on the premises as it was extremely loud at times with drilling etc as they renovate. However it was in an excellent location in Playa de las Americas, only a short walk to the centre of the town.

Date of stay: November 2018
Trip type: Travelled with family
5  Thank Harley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_BestTfe, Manager at Hotel Best Tenerife, responded to this reviewResponded 12 December 2018

Dear Harley R,

Thank you for your review of your stay with us. We appreciate your feedback. We apologize for the issues you had on regards the spa temperature and in general for those points where we haven't met with your expectations, we will share your feedback with the team in order to use it to improve our future services and we will be happy to welcome you again in the nearest future.

Many thanks & Kind regards,

Hotel Management

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Reviewed 12 November 2018 via mobile

Just arrived back from here on 10th November. So this hotel was booked espiecally for my 18th birthday. On arrival, I thought staff were not very polite and certainly not helpful, didn’t explain clearly were anything was other than our room and no map or anything of the room. We were all inclusive and didn’t get told when the meal times were or where the restaurant was. We also had to ask about the WiFi, which is NOT available all over the hotel but only in the reception area, which considering we were told there was WiFi all over the hotel disappointed me. There is a good selection of food most nights but found it was always more or less the same, and not the nicest. Also some guests aren’t all inclusive, so you have to ask for your drinks which I found annoying as it was hard to get anyone’s attention, found the restaurant over crowded too. As for the pool, absolute disgrace. Freezing doesn’t come close, didn’t get in here all holiday as it was seriously just far too cold. The entertainment was good I found on the night and the bar staff pleasant. Found it odd how all inclusive guests still had to pay for cocktails and food however and also any drinks after 11:30! The hotel was kind on my birthday and I received a bottle of wine off them which I was grateful for. Found the cleaners were pleasant as well. The room was nice and clean and incredibly spacious,and had nice views too. The bathroom was quite nice. Overall, not the best holiday I’ve been on and I was pleased to get home. Not a four star hotel in my opinion.

Date of stay: November 2018
Trip type: Travelled with family
2  Thank chareve01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_BestTfe, Manager at Hotel Best Tenerife, responded to this reviewResponded 12 December 2018

Dear Chareve01,

Thank you for sharing your comments with us and for highlighting the kindness of our staff, spacious of rooms, views and cleanliness, however we apologise that we did not leave a good impression on you as we are focused on our guest satisfaction. All your comments have been taken into account and addressed to the departments involved with the intention of improving the quality throughout the hotel and most importantly for your future visit.

Kind regards,

Hotel Management

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Reviewed 11 November 2018 via mobile

Paid extra for upgraded room - no point to this.
Balcony very small - but, a fantastic view from the 5th floor.
Pools very cold.
Hotel was very clean.
Breakfast time (we were only B&B) was very busy - not relaxing.
Lifts were a pain - 3 of them - usually had to wait ages for them.
Sunbeds reserved very early.
Coffee was awful at breakfast.
Location very good.
Very helpful at reception.
We couldn’t lock the balcony doors when we arrived - this was fixed straightaway.
Would we return? - No.

Date of stay: October 2018
Trip type: Travelled with family
2  Thank SimonKrisBenIsabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_BestTfe, Manager at Hotel Best Tenerife, responded to this reviewResponded 12 December 2018

Dear Simone743,

We are sorry to read that your latest stay hasn't met with your expectations. Nonetheless, we are glad to know that you enjoyed of the great view of the room, the cleanliness of the hotel, nice location and helpfull staff. We take good note of your remarks to make of our future guests experience a better one and most importantly yours if you decide to give us a second chance and visit us again in the nearest future.

Kind regards,

Hotel Management

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