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All reviews jeff leyton pool area arona gran spring card older clientele pool towels average age age group sister hotel superior room excellent hotel plenty of choice great holiday evening entertainment pool attendant every night breakfast and dinner
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Reviewed 4 weeks ago

Booked on line with hotel good communication taxi service good.Room request also granted room on 7th floor overlooking pool.Maid service excellent room modern with great new bathroom.We found food excellent I know you cant please everyone but really there is loads of choice both hot and cold.Staff all nice and friendly Alicia at reception very helpful.Only think that must be addressed are the sun beds.They are far to low torn and although quite new we think that is the only part of the refurbishment to have failed.We do vist when we can and,if you haven't been for a years go back and wow since the old hotel you won't believe the change.We did have a look round the up and may upgrade next time,it to is amazing with the opportunity of all inclusive in the sun.

Room tip: Pool view rooms extra,but lovely
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Hotel Vulcano, responded to this reviewResponded 4 weeks ago

Dear Guests,

Such a friendly review our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.
Thank you!!!
Kind Regards,
Monika Papp,
Hotel Vulcano & UP!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Hotel Vulcano is quite well situated on Playa del America. Short walking distance to the seafront in two directions, easy access to buses in almost any direction. The building recently remade on the inside, very nicely. Most rooms rather small but enough, clean and neat, the king size bed quite comfortable. The bathroom very good and the shower cabin in particular, even if the managing the controls really needs some speculation. The balconies in proportion to the size of the rooms. Extra points for furnishing them with reclining sunchairs.
We were half board. The buffet with wide range of choices but nothing I really liked. Prepared warm dishes offered various sorts of meat and fish floating in some sauce or broth not to my taste. Fish or meat fried behind the counter and delivered directly on the guest’s plates almost invariably grossly overcooked, dry and tasted of nothing. Fruits and greens in acceptable supply and some of the deserts not bad.
The attitude of the overworked staff to be praised.
It is difficult to administer stars when hardly anything is to complain about although something lacks to let you feel really good. Some allergy cause, perhaps? In the vegetation, or in cleaning agents? Insecticides? (I only noticed one fly inside the house. Once. No other insect.) Or the air conditioning?

Date of stay: October 2018
2  Thank Graskeggur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Director de Relaciones Públicas at Spring Hotel Vulcano, responded to this reviewResponded 4 weeks ago

Dear Guests,

First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.

Gastronomy is one of the pillars of our company, therefore we regret that our offer was not completely to your liking. Our chefs strive on a daily basis to completely satisfy our guests and we will pass your comments on to them for their consideration.

We do hope that you will allow us another opportunity and that we will have the pleasure of your company in the future. Until then we wish you well.

Yours sincerely,
Monika Papp,
Hotel Vulcano & UP

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Reviewed 4 weeks ago

WE stayed the newly refurbished hotel with family in October. Mixed ages ( no children) The hotel is beautiful. Spacious Communal areas. Attentive friendly Staff. The rooms are lovely, comfy beds, great choice of pillows. The shower is perfect. We upgrade to the UP roof top terrace experience which I would highly recommend, Great views. Inc all food and drinks. friendly relaxing area. If you are looking for a really good central hotel I would highly recommend Hotel Vulcano. We will definitely be back next year.

Date of stay: October 2018
6  Thank Helnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Hotel Vulcano, responded to this reviewResponded 4 weeks ago

Dear Guests,
Such a friendly review our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Thank you!!!
Kind Regards, Monika Papp, Hotel Vulcano & UP!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2018

Having recently returned from a weeks holiday at the Vulcano I can say that we had a wonderful stay. It's the first time we've been back since the refurbishment and have to say they've done a wonderful job. The room decor is also very tasteful. Only thing missing from the room was a kettle for the morning and evening cup of tea. Other comments worth mentioning regards the dining room, food was excellent but the tables are very close together. Also although the evening dress code says formal/smart dress to be worn I found this rule to be very relaxed, too many gents wearing shorts and t shirts that were not very smart. When I mentioned this the reply was 'but we don't allow swim shorts! Location of the hotel is perfect, all staff were excellent and were always very helpful. I would certainly highly recommend the Vulcano, 7 days just wasn't long enough, will certainly revisit.

Date of stay: November 2018
3  Thank JCC56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Director de Relaciones Públicas at Spring Hotel Vulcano, responded to this reviewResponded 4 weeks ago

Dear Guest,

First and foremost we want you to know that the way you have described your stay with us at Hotel Vulcano & UP! is really helpful and we thank you for providing your opinion.

Despite the majority of your comments showing that in most areas we are performing well with our daily efforts and attention to detail, we have taken your feedback regarding the areas you raise on board as we know that we can only improve by working together with our guests.

Thank you!
Until next time!

Kind Regards,
Monika Papp, Hotel Vulcano & UP!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2018

Just returned from this amazing hotel, we have been coming here for nearly 20 years and this year topped them all, we always have a great time but with the new addition of the UP! it was a very special experience, we used it for the last 3 days of our holiday and didn't want to leave the hotel as it was so good, the staff are all brilliant, serving the best cocktails in Tenerife, food was delicious, all the bar staff were great but we have to give Airam a special mention as he had us in fits of laughter many a time,the atmosphere was just perfect, very peaceful and relaxing. We have already booked for next year and at the start of our holiday we were going to book the Up for 3 days again next year but we have ended up booking for the whole week as it really is a fantastic experience and all four of us felt totally spoilt, we have to give a very special thank you to Agoney who was so helpful, nothing was too much trouble and he really did make our experience and holiday the best we have had yet, always smiling and made us all so welcome, also thanks to Monika who is always around if you need her, we never needed her only to pass on how perfect everything was. Evening meal and breakfast was usual delicious, loved the smart shorts are now allowed in the restaurant. We have reacted this hotel as 5* but we all think it should be 6*

Room tip: Up rooms are perfect
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank Wendy R W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
springhoteles, Public Relations Manager at Spring Hotel Vulcano, responded to this reviewResponded 12 November 2018


Dear Guest,
First we would like to thank you for your loyalty and trust in our Spring Hotel Vulcano for your holidays in Tenerife, as well as for the time you spent to share your recent experience on TripAdvisor; it is wonderful to read that, once again, our hotel and staff were able to meet your expectations from the check in until check out. Hope you had a wonderful journey back home, we look forward to welcoming you back at your earliest convenience.
Warmest Regards, Monika Papp, Spring Hotel Vulcano &UP!

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