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All reviews two double beds walk in shower air con holiday review pool area bar staff noise from the street tea coffee making facilities half board mini bar nice pool cooked fresh would return to this hotel the main strip rooms were spotless evening meal every night
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Reviewed 6 June 2018

We had a great holiday. The staff were very helpful in organising wine, chocolates and flowers for my sister on arrival and a birthday cake brought to the dinner table in the evening. The bar staff were fantastic, David in particular, the restaurant staff were very friendly and efficient. The hotel was spotlessly clean with great facilities. There was always sunbeds/seating available around the lovely pool arae. The food was very varied and great value for money. The hotel is situated in an ideal location between the shops, bars and the amazing beach. I would highly recommend this hotel to anyone, all in all great value and great service! Thank you to all of the team for making our stay so enjoyable.

  • Stayed: May 2018, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank dianagrosvenor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best San Francisco, responded to this reviewResponded 13 June 2018

Dear Diane,

Thank you very much for choosing us to celebrate such an important day. It has been a pleasure to have you in our hotel and collaborate with the surprise.

We appreciate your kind words and we hope to welcome you again on your next holidays.

Kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018

This was teh first time we have been to one of the "Best"hotel group staying at the Best San Francisco.
I would firstly commend the hotel on its cleanliness, appearance and location. The hotel looks new with a nice pool and surrounding area.
Unfortunately the hotel is let down by the catering. Although here is a very wide selection of foods at all meal times there is a consistency: they are all cold!! This includes the hot buffet and even the food which is brought out to replenish the service areas. In fact the only food guaranteed to be hot is that which is cooked to order at the counter near the entrance, although if it is thicker than a Euro coin it will probably be raw inside. Perhaps this is why when booking out, the hotel asks guests to sign a disclaimer before leaving (We have never seen such a form before).
At breakfast there are unlimited drinks with a great choice, water, juice, tea, coffee, wine all included in the price. This changes at lunch and dinner when any drink must be purchased in the restaurant, in the case of a bottle of water it is 11 times ( ELEVEN!!) the price in the shops next door. The prices in the bar are also quite high.

Altogether a lovely clean comfortable hotel to stay in but I would eat elsewhere. There are numerous places in Salou for good food at a reasonable price.

Stayed: May 2018
1  Thank Reaper99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best San Francisco, responded to this reviewResponded 12 June 2018

Dear Guest,

Thank you very much for your feedback.

We are very happy to hear that you had a lovely stay in our hotel and we take note of your comments regarding our restaurant. However, we have to point out that the temperature of the food is the optimum according the quality protocols.

We take note of your comments and we would like to thank you for helping us to improve our services and cover the needs of all our guests.

We hope to see you very soon.

Best regards,

Hotel Manager

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Reviewed 10 May 2018 via mobile

My husband and I spent three nights at the Best San Francisco from the 6th-9th May.

Check in was quick and efficient. I wish I’d made a note of the gentleman’s name who served us as he was truly very good at his job. Both informative and friendly.

Our room was on the first floor overlooking the pool which was extremely pleasant. The room was everything you’d expect it to be. We had three beds but there was still enough room to move around. My husband thought his bed was hard but I slept fine. It’s just your personal taste. No English channels other that BBC 24 hour news but who goes on holiday to watch tv?

The restaurant was down in the basement but was light and airy and there’s something for everyone. We were half board. Breakfast there was everything you can imagine. Cereals, cheeses, hams, salad, fruit, sausage, bacon, chips even etc etc. Also there’s someone cooking fresh omelettes and eggs also pancakes. You can even have a glass of cava if the mood takes you. The orange juice is fresh too not that horrid machine stuff.

Evening meal was good too. Plenty of choice again. The chef cooked all sorts, burgers, stir fry, fish. Sometimes you have to wait a while because it’s cooked fresh.

The pool was really nice. Plenty of sinners and chairs. Not sure if there’d be enough in the high season though.

The entertainment was a little poor but again only personal taste if you like dancing to Spain music with the pensioners it’s the place to be.

All in all we enjoyed our stay and would probably go again.

Stayed: May 2018, travelled as a couple
2  Thank Queenie619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best San Francisco, responded to this reviewResponded 18 May 2018

Dear guest,

thank you for your feedback on your stay with us at Best San Francisco. We are happy that you had a pleasant stay and appreciated our services and facilities.

We hope to see you again soon to offer you another enjoyable stay.

Best regards

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018

We looked at lots of hotel reviews before choosing this one.This hotel has recently been refurbished and some aspects are very nice but others fall short. There were 2 double beds in our room and this left very little room to move around. No room in fact for a chair or stool. If you are elderley or infirm this could be a problem. The room was very clean and tidy. In the bathroom there was no shaving/make-up mirror, no grab rail to help get in or out of the bath and no bin for sanitary products. Again it was nice and clean and tidy. Even though we are very used to Spanish food not being hot at times it was not even warm. It was also very repetitive. 2 nights on the plancha(show cooking) it was just sausages and burgers and one kind of fish. One day there was a delicious Goulash and we saw the chef and said how much we had enjoyed it but, sorry to say, everything else was average but you could not go hungry.Last year we stayed in a different 4 star hotel which was superior to this one in many ways but it was closed for the winter. We would not stay in this hotel again.

Stayed: April 2018
1  Thank tangistas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best San Francisco, responded to this reviewResponded 26 July 2018

Dear guest,

Thank you for your feedback on your recent stay with us. We are sorry to hear that our services did not live up to your expectations and you did not feel confortable in our hotel. We apologize for the inconvenience caused and we hope you will consider coming back to give us the opportunity to rectify and recover your confidence.

Kind regards,

Hotel Management

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Reviewed 25 April 2018 via mobile

Stayed here with a group of girls for a hen do. From the moment we arrive the hotel was so clean and staff were friendly and happy to help. We checked in and managed to get all three rooms on the same floor and next to each other. The bar staff were so friendly and a right laugh. The rooms were very clean and the beds were comfy. From start to finish it was very enjoyable and may I add that their cocktails were amazing. I would definitely recommend and stay here again when I go back.

Stayed: April 2018, travelled with friends
3  Thank lauralu2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestHotels2018, Manager at Hotel Best San Francisco, responded to this reviewResponded 30 April 2018

Dear Guest,

It is fantastic to read that you felt so welcomed and cared for during your time in Best San Francisco, we will transmit your nice mentions to our staff since your appreciation is the best motivation for all of us.

We hope to see you again soon

Kind regards

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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