I would NOT recommend to trust and rely on staff of Kaya Hotel. Our family of 2 adults and 2 kids spent holidays in Kaya in February 2020. My teenage girl had a birthday and we booked a table at the restaurant. Nice woman at the reception said that they will arrange candles and everything for our event. Could you imagine our astonishment when on the birthday the waitress came to us and instead of standard greetings "What would you like to drink" she said pointing to my kid "She has a birthday, but you haven't pre-ordered a cake,...so I can't put the candles in the cake". After a silence, when we sat with our eyes open, lectured and rebuked as kids, the waitress said ok, I will put them in the desserts. There could be only this complaint, but this is just the beginning(. After dinner we were awaiting for that special moment. Finally a boy came with the desserts and put them before us. We said it wasn't ours as we expected candles but there were none. At the same moment our waitress rushed in and insisted that it was our dessert. That was too much... and we didn't continue to ask why, to beg,... just went to our rooms. Whether she just forgot, or wanted to punish us that we didn't pre-ordered smth, we don't know. She could hardly understand the feelings of a kid, especially a teenager, who put on her best dress and was awaiting for any attention, congrats or just smile if not candles on her birthday. Though I definitely remember the name of a waitress, I deliberately don't mention her as I'm sure this is 100% fault of the management. I would recommend the management to create the atmosphere in the hotel when staff has passion for work but not just the desire to earn money during the fully booked high season. Only with that Kaya will be the ideal place, as there were really a lot we loved in this hotel: the way we were welcomed from the beginning, convenient room, balcony, view, ski-in/ski-out, ski room, warm! pool, 4 o'clock tea with cakes, quiet nights with no noise from neighbours, and so on...
