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Reviews (405)
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Traveller rating
263
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13
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All reviews great hotel ski shop ski room high standard hotel shower attachment balcony overlooking the slopes o'clock tea half board dinner menu cake perfect location each morning ski trip ski boots sauna and steam room fondue suite
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1 - 6 of 405 reviews
Reviewed 17 March 2020 via mobile

Perfect location- ski in ski out! The slopes in Les Menuiers are less crowded and very wode perfect for snowboard! Hotel Kaya has an amazing staff , english speakers and accomodating
Will be back next uear for sure

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Pioneer114906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2020 via mobile

Stayed for four nights on a ski break. Booked by our friends and they chose really well.
Modern. Clean. Large rooms. Comfortable. Friendly staff. Great boot room and ski in & out. Great hotel.
Buy a package with breakfast included as it is great, but non inclusive price typical of a high standard hotel.
Would definitely recommend to anyone staying in Les Menuires and lots of choice even this high up for restaurants and bars.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank PaulNotts67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2020

We arrived at the hotel on Boxing Day to a very warm welcome. Ski hire worked out at around £100 per day for a family of 4. The bar was expensive but very cosy. Ski in & out was a tricky blue due to ice from the the lack of fresh snow.
Pool area was nice after a day on the slopes.

Date of stay: December 2019
1  Thank amandacr0ss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2020

I would NOT recommend to trust and rely on staff of Kaya Hotel. Our family of 2 adults and 2 kids spent holidays in Kaya in February 2020. My teenage girl had a birthday and we booked a table at the restaurant. Nice woman at the reception said that they will arrange candles and everything for our event. Could you imagine our astonishment when on the birthday the waitress came to us and instead of standard greetings "What would you like to drink" she said pointing to my kid "She has a birthday, but you haven't pre-ordered a cake,...so I can't put the candles in the cake". After a silence, when we sat with our eyes open, lectured and rebuked as kids, the waitress said ok, I will put them in the desserts. There could be only this complaint, but this is just the beginning(. After dinner we were awaiting for that special moment. Finally a boy came with the desserts and put them before us. We said it wasn't ours as we expected candles but there were none. At the same moment our waitress rushed in and insisted that it was our dessert. That was too much... and we didn't continue to ask why, to beg,... just went to our rooms. Whether she just forgot, or wanted to punish us that we didn't pre-ordered smth, we don't know. She could hardly understand the feelings of a kid, especially a teenager, who put on her best dress and was awaiting for any attention, congrats or just smile if not candles on her birthday. Though I definitely remember the name of a waitress, I deliberately don't mention her as I'm sure this is 100% fault of the management. I would recommend the management to create the atmosphere in the hotel when staff has passion for work but not just the desire to earn money during the fully booked high season. Only with that Kaya will be the ideal place, as there were really a lot we loved in this hotel: the way we were welcomed from the beginning, convenient room, balcony, view, ski-in/ski-out, ski room, warm! pool, 4 o'clock tea with cakes, quiet nights with no noise from neighbours, and so on...

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank AnnaMoscow_Russia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2020

Excellent service, facilities and very comfortable room with great view. Situated above Les Menuires - a little far away from the small town centre but complimentary bus service right outside the hotel. Amazing position just off piste for ski in and out. Would highly recommend.

Room tip: Ground floor mountain-facing junior suite was spacious and full of light.
Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank claudiag379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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