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Traveller rating
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1 - 6 of 416 reviews
Reviewed 29 February 2020

Fabulous boutique hotel situated at the foot of the mountain. Amazing ski in – ski out hotel.

The staff were friendly, extremely attentive and gave us a very warm welcome. The rooms are cosy, well designed and quiet, although way too hot. The radiators were on full blast throughout the hotel the entire time we were there and it was stifling.

Facilities include a small pool and sauna, which were enjoyable to use after a day’s skiing. The glass door on the sauna needs fixing as it is very difficult to open, and the sauna, like the rest of the hotel, is perhaps over-hot if that is possible.

Breakfast is absolutely yummy – everything was laid out beautifully and there was nothing missing. Options ranged from muesli, cereal, oats and dried fruits to classic French pastries as well as eggs and bacon.

The hotel is very beautifully designed and has a classic, minimal style.

We also ate dinner here one night. We hadn’t planned on eating here as the hotel doesn’t do anything to advertise the restaurant or encourage its guests to have a meal here (for example offering discounts or providing a bottle of wine if you dine), and the atmosphere always seemed very lacking in the restaurant. We did end up having dinner here one night though and the food was really good. I had the best vegetarian burger I have ever had, and the kids’ chicken nuggets were beautifully home-made and good quality meat. My advice to the hotel would be to work harder to advertise the restaurant – the cooking is very good and I think the restaurant could do with more people benefiting from the chef skills!

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank LadyLottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2020

Staff extremely friendly and helpful. Breakfast good. Rooms small and easily got overheated and heating had to be turned off. Wonderful position opposite cable car.
Sauna was much too hot.
Lounge are comfortable .
Very good for children

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank JANET H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexandraGuillaume, Directeur général at Rock Noir Hotel & Spa, responded to this reviewResponded 18 February 2020

Dear Janet H,
Thank you for your feedback with regards to your recent stay with us and also for the nice comments about our food offerings, staff as well as our location.
We hope to welcome you back to our hotel and if we may be of any assistance in the future, please let us know.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2020

We have recently stayed at the wonderful Rock Noir hotel for our skiing trip. In terms of location, it is great, as it is right across from the Avaret lift. The hotel design is very good and our room was lovely. The staff are great and helpful and the breakfasts were good. There is good ski storage with heated holders for your boots.

The spa needs a lot of attention. It almost seems that the designer forgot about it. There are not enough sunbeds and there is a noisy a/c unit dominating one end. The sauna door would not close properly and there was rarely jugs of water for the guests. There is no music, teas or love which is a shame as, after a hard days skiing, a spa is a perfect place to relax.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank globalhelpswap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2019

The people who work in the hotel were friendly and welcoming. The breakfast was fine, the eggs were nice, as was the driftwood decoration around the hotel.

But, For us, this was not a 4 star hotel. The pool was very small with only 5 or so recliner chairs around the area which in a hotel with many rooms, is not sufficient. The rooms are very compact (and we paid for a "superior" one).

You can't take a shower as the bath doesn't have an overhead shower, and there are no hooks on which to hook the retractable handheld shower cable. Even if you could hook it up, the cable is too short (circa 1m long) so you have to sit down in the bath to attempt to shower. This would be completely unacceptable if we were staying there for skiing.

Whilst we were there in summer, there are only 2 hooks in the bedroom, and 2 in the hallway so there is nowhere that you could hang wet ski gear, other than on the balcony outside - which in the superior rooms is at ground level.

We felt that we couldn't sleep soundly with the window open, as our room opened into a terrace and the car park, with a small barrier around the balcony, so we were really hot. The hotel staff told us it was safe to sleep with the door open, but we didn't feel comfortable with that.

The carpet in the rooms is unpleasant underfoot and rough/plastic feeling, so you can't comfortably relax with your shoes off. Not clear why they call it an "eco" hotel as there were plastic toiletries from a non-eco brand in the bathrooms and plastic wrapped slippers put in the rooms.

Also the window to our room didn't lock properly.

Date of stay: August 2019
    • Value
    • Location
    • Service
Thank ElloElloTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexandraGuillaume, Directeur général at Rock Noir Hotel & Spa, responded to this reviewResponded 18 February 2020

Dear ElloElloTraveller,

Thank you for taking the time to share your experience in regards to your recent stay at the Rock Noir.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not expecting your needs in terms of rooms condition and spa. We are planning some renovations soon for our rooms.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2019

We stayed here for a few days in July 2019, on our tour around France and Italy. The weather was pretty hot, and the hotel was far from full.

The property was in good upkeep internally, the decoration fresh and well kept. The room had a couple of issues: no air conditioning, and no bathroom extractor fan or window. The bed was very comfortable, and a great wetroom shower.

There are a few parking bays in front of the hotel, and a large public car park in the main square. The restaurant was reasonable, if a little overpriced.

The main reason to recommend this hotel is the team working there. EVERYONE was friendly, polite and helpful. They were really great, and to be commended.

Would we go again? Yes, perhaps in cooler weather due to the aircon.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexandraGuillaume, Directeur général at Rock Noir Hotel & Spa, responded to this reviewResponded 15 August 2019

Dear Robin,
Thank you for sharing your experience at the Rock Noir Hotel & Spa.
Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying with us and we hope you choose to stay with us again whenever your travel needs bring you back to Serre Chevalier.
Sincerely,
Alexandra, Guillaume & the Rock Noir Team

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