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All reviews heavenly bed direct access self parking location is great rooms are large hotel restaurant business trip enjoyed my stay fitness center conference valet garage convenience starbucks pros cons
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Reviewed 2 weeks ago

The room was very nice with great bedding and a large television. You can walk directly from the hotel into the Galleria which was convenient during the cold rainy weather. It's nice to have somewhere climate controlled to walk.

Room tip: High floor is best
Date of stay: February 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank NicoofSilverlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkW8290, General Manager at The Westin Galleria Houston, responded to this reviewResponded 2 weeks ago

Greetings; Thank you for the feedback, we continue to get a great deal of very positive comments about the newly renovated hotel, our guests love the new design & décor of the guestrooms and they love the new lobby area and lobby bar.

Being attached to one of the largest malls in the USA certainly does have its advantages, the Galleria features over 400 stores and all that the Galleria has to offer is literally right at our doorstep.

I was very pleased to read that you enjoyed the visit, I do hope we will see you back very soon...

Be Well

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The hotel is attached to the mall, good and bad. Outside not so impressive, but our room was nice. We had a 2 bathroom suite..handicapped so 1 of the bathrooms was a bit ackward to use so we used the other one. That one was fine, except it had a slow shower drain and you end up standing in your dirty water. Room was spacious, quiet, and beds were comfortable. Clean hotel. Would recommend and stay again. I informed the clerk it was my husband bday and she sent up champagne and cake...very nice touch. Proud rewards member.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank Toi628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkW8290, General Manager at The Westin Galleria Houston, responded to this reviewResponded 3 weeks ago

Greetings; Thank you for the feedback and congratulations to your husband on the recent milestone!

We continue to get a great many very positive comments about the newly renovated rooms, we spent the last two years completely transforming the entire hotel, we get a lot of great feedback about the new look and the modern design elements.

Thanks for the insights on the tub drain, we'll get that fixed today...

I do hope we will see yo back at the hotel very soon.

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Reviewed 3 weeks ago via mobile

We had such a fantastic time here for our wedding! My sister and I stayed here the night before my wedding and sweet Vilma from room service comp’d our breakfast just as a congratulations- highly recommend!

Date of stay: February 2019
Trip type: Travelled as a couple
Thank Meredith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkW8290, General Manager at The Westin Galleria Houston, responded to this reviewResponded 3 weeks ago

Greetings Meredith; congratulations on your recent marriage, I was delighted to read that Vilma was able to make your stay a memorable one!

Each member of our team works very hard to ensure that our guests are well cared for during their visits, I will ensure to share your feedback with Vilma as I know it will mean a great deal to her...

be Well

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2019

The Good
Comfortable bed, big television, nice and spacious bathroom.
Great food for breakfast, lunch, and breaks.
Servers were fantastic and attentive.
Nice location adjacent to the Galleria Mall
The Bad
Long wait to check in and to get assistance at the front desk when my key didn't work.
The Ugly
Nobody vacuumed our meeting room for three days!
Poor room service. The server copped an attitude with me when I didn't add to the already outrageous gratuity and delivery charge. Even before he left in a huff, he was one of the least friendly individuals I've every had bring a meal to my room. He was just going through the motions trying to get through his shift. Didn't set the table for me and didn't tell me what to do with the table when I was done with it like they usually do at high-end properties. I asked for 2 glasses of water with lemon twice while ordering and still got only one glass with no lemon - not even with my salmon, which was overcooked (I asked for it to be medium rare).

Date of stay: January 2019
  • Trip type: Travelled on business
    • Rooms
    • Service
Thank cobrandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkW8290, General Manager at The Westin Galleria Houston, responded to this reviewResponded 25 January 2019

Thank You for the feedback, I was delighted to read that you loved the newly renovated rooms and the convenience of being attached to the Galleria Mall.

I am very disappointing to read about your room service experience, we typically get great feedback about the team so your most recent encounter certainly has my attention, If you have a moment and reach out to me personally I would appreciate it as I would like to get some further insights...

Be Well

Mark - General Manager

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Reviewed 24 January 2019

We stayed here for a conference at the beginning of the year. The rooms were really nice, spacious, and clean. TV was HUGE! Good desk space. Nice walk in shower (no tub). I could hear people walking in halls, and that was my only gripe. I opted to go "green" so they dropped off a couple of bottles of water and let me enjoy my room without it being serviced each day. We used the 3rd and 4th floors for a conference, and they were nice...narrow halls...but nice. And the Galleria is directly connected via a couple of card access sliding doors. When they open, be prepared to see Houston. People are everywhere, especially on the weekend. The food court was nice...we used a couple of restaurants in the Galleria for dinner meetings (White Oak & Daily Grill). And then we did one offsite dinner at Trulucks and that was within walking distance and fabulous. The service by front desk, lobby bar, bell hop and valet were all excellent. And, the 24th floor gym was epic. Overall 4 of 5 stars. And thanks for being great hosts!

Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Robby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkW8290, General Manager at The Westin Galleria Houston, responded to this reviewResponded 25 January 2019

Greetings; thank you for the feedback! I was delighted to read that you enjoyed your visit, the hotels location is very convenient to the Galleria Mall and there are a TONN of restaurants both inside the mall and directly adjacent to it.

The Galleria is a very popular destination for Houstonian's and is very busy, the Galleria Area has a great vibe and it attracts a great many international visitors who want to take in all of the sights & sounds that Houston has to offer.

I do hope you will be back for next years conference..

be Well

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