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All reviews double tree front desk great stay full kitchen great customer service enjoyed my stay pinky valet
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Reviewed 14 July 2018

For an extended stay, this would be a good choice. The suite is roomy, has a sleeping area, a living and a full kitchen(if you don't want to wait in lines at restaurants-go to the grocery store and cook your own)

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Liddie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2018

The hotel did not live up to the price of the room. Got in around 7pm, and there was an extremely long line to check in. Understanding there was a big group checking in, but the hotel only had two people at the reception area. Not prepared. The room itself was nice, had a little kitchenette and it appeared whomever had the room before, cooked up a lot of bacon, because that is what the room smelled like. Said something to the staff, nothing they could do because the hotel was full. This may be just a one off situation, but I thought I would point it out.

Room tip: Book in advance, prices much lower.
Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Lms_La
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded 14 July 2018

Thank you for joining us while in Houston and for taking the time to share your feedback. While we are glad you liked the style of your two-room suite, we regret that your stay fell short of perfect. We want to assure you that these were unique occurrences, and that we will discuss your comments with our team for further training. We hope to have the opportunity to welcome you again one day and impress you with the excellent experience for which we are known.

All the best,
The Doubletree Team

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Reviewed 13 July 2018 via mobile

I stayed here only because my office colleague booked us in a group. Breakfast was included but everyday in the morning, the breakfast folks would bring us a check for 21$. Then when we questioned them they would look at their list and zero it. Also WiFi network was good but not free as they advertise. Even though I am a Hilton honors member they charged me.

Date of stay: June 2018
Trip type: Travelled on business
Thank gopij2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded 14 July 2018

It was a pleasure to welcome you to the DoubleTree, and we are glad that you enjoyed your overall stay. Complimentary breakfast was a special perk for your group members and our servers needed to identify you as such to adjust the charge, we apologize for the additional step. We are glad to read that our speedy WiFi served you well during your time with us. While WiFi is not a complimentary amenity, we do provide it for free to Hilton Honors members who book direct through our website or reservation line, as well as all guests who purchase a qualifying package through our website. We ask that you please reach out to us at wecare@dtsuites.com to see if a credit is needed. We hope to have the opportunity provide you with an exceptional stay in the future and become your hotel-of-choice in Houston.

All the best,
The DoubleTree Team

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Reviewed 11 July 2018

This hotel is in the Galleria area. It is very modern and very well maintained. The staff were all nice here. Note that the 2 queen room did not have a desk. I would have booked a king if I had known that. While you do get a chocolate chip cookie when you check in, breakfast is not included in all the rates. Gym was nice although I could not get the volume to work on the TVs on any of the machines I used so take your own music or listen to the TV in the room. Pool was clean and very nice area with a bbq grill on the patio. The hotel is walking distance to the Galleria so many choices for dinner and a few other place around the block for sandwiches. There is also a rental car office right at the hotel. That is handy. If I stayed again, I would try to book a suite. I just don't like regular rooms anymore. I like the extra room to stretch out.

Date of stay: July 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank debbiejo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded 12 July 2018

We appreciate you sharing your experience and are pleased to learn that our friendly staff, convenient Galleria location, and relaxing pool area were all highlights of your stay. Our Queen Rooms have a small work surface and not a full-sized desk. All our other rooms and Suites have a full-sized desk. If you are looking to stretch out more on your next stay, we definitely recommend our two-room suites. At 800 sq. ft., our suites offer plenty of room to make yourself at home with separate living and sleeping rooms, as well as a full kitchen. We also invite you to visit our website for our best rates and exclusive packages, which include added amenities (such as breakfast) in the lodging rate. Please do join us again next time you are in Houston; we believe your next stay in one of our spacious suites will win your heart in full. We hope to see you soon!

All the best,
The DoubleTree Team

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Reviewed 11 July 2018

i stay there every week as i have a long term project in houston area.
Great hotel for spending time in the Houston Galleria area. Staff was very friendly and hotel was clean. Asmir is always cheerful when he delivers room service

Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Sameh_Sol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded 12 July 2018

Thank you for sharing your review, Sameh, and we are elated to be your Houston “home.” It is wonderful to read that our convenient location has made it easy to enjoy your time in our Galleria neighborhood, and we appreciate your kind words regarding Asmir’s cheerful service as well as the welcoming spirit of our team. We look forward to seeing you often as your project continues, and hope that we will remain your hotel-of-choice in the Houston area for many years to come.

All the best,
The DoubleTree Team

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