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Traveller rating
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Reviewed 14 November 2018

A lovely hotel with classic elegance. The service was top notch. Whitney from housekeeping made sure we had everything we could need, Travis and Allie at the bar made us feel right at home and our driver Adam was always available for us. We had a lovely stay, thank you.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank GretchenTSW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SegestaTom, General Manager at Four Seasons Hotel Houston, responded to this reviewResponded 16 November 2018

Dear GretchenTSW,

Thank you for writing a review on Four Seasons. I am glad to hear you enjoyed your stay, and that so many on our team were able make your stay comfortable and memorable. I hope to welcome you back in the near future.

Sincerely,
Tom Segesta
General Manager

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Reviewed 12 November 2018 via mobile

I recently stayed at the Four Seasons in Houston and it was a lovely stay.

The entry is elegant and underrated and leads you to competent and friendly staff to check you in.

The rooms are large and elegant with excellent work spaces and nice bathrooms. The view leaves a lot to be desired as there isn’t more to see in this area except other buildings.

I had breakfast in the restaurant and it was serviceable although a little expensive - guess I am a buffet kind of guy.

You can’t miss with a Four Seasons and this location hits that mark as well.

Date of stay: November 2018
Trip type: Travelled solo
Thank PotomacJim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SegestaTom, General Manager at Four Seasons Hotel Houston, responded to this reviewResponded 16 November 2018

Dear PotomacJim,

Thank you for taking the time to write a review on Four Seasons Hotel Houston. I am happy to hear you found our lobby and rooms to be elegant, and that you appreciated our staff. However, I am sorry to hear you found the view in your room to be underwhelming and appreciate you sharing your thoughts on your hmmm breakfast. I look forward to welcoming you back in the near future.

Sincerely,
Tom Segesta
General Manager

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Reviewed 7 November 2018

As always Four Season did not disappoint. Their staff and rooms are fantastic. The pillows are to die for! The bed was super comfy which doesn't always happen. I slept as if I were in my own bed. I will never go to another hotel when in Houston.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank 484lilliane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SegestaTom, General Manager at Four Seasons Hotel Houston, responded to this reviewResponded 8 November 2018

Dear 484lilliane,

Thank you for writing a review on Four Seasons Hotel Houston. I am pleased to hear your visit did not disappoint and that you appreciated our staff and comfy beds. Looking forward to welcoming you back to “Houston’s Living Room” soon and often.

Sincerely,
Tom Segesta
General Manager

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Reviewed 7 November 2018

The bed are so comfortable! I normally don't sleep very well when i'm away from home but I slept so well at the Four Seasons. Maybe even better than when i'm at home. My room was very roomy and spacious. Not like most hotel rooms i've been in. There was plenty of breathing space and I didnt feel cramped at all. I even had a livingroom area. House keeping are ninjas! I got in in the afternoon and left for the even for a company dinner. When I came back my curtains were closed, water on my nightstand and bathroom was tidied up for me. Much appreciated! Everyone from valet to front desk to house keeping all very accommodating and friendly.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Cathy T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SegestaTom, General Manager at Four Seasons Hotel Houston, responded to this reviewResponded 8 November 2018

Dear cathleentruong,

Thank you for sharing a review on your experience with Four Seasons Hotel Houston. I am delighted to hear you enjoyed our comfortable signature Four Seasons beds and spacious rooms, and that our staff contributed to making your stay memorable. Make your way back to “Houston’s Living Room” whenever you need another great night’s sleep.

Sincerely,
Tom Segesta
General Manager

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Reviewed 6 November 2018

Problem checking in. No record of me even with confirmed reservation. Failure of engineering to fix toilet problem. No record of me when others tried to contact me. Not up to standards of other Four Seasons Hotel I have stayed at.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank Adventure08762510924
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SegestaTom, General Manager at Four Seasons Hotel Houston, responded to this reviewResponded 8 November 2018

Dear Adventure08762510924,

Thank you for taking a moment to write a review. I am sorry to hear you did not get the welcome you deserve, and that we failed you on multiple fronts - there is no excuse for that. I greatly appreciate your feedback as it helps us identify and address areas in need of attention as we continuously strive towards excellence.

Sincerely,
Tom Segesta
General Manager

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