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“Have they heard of Customer Service??”
Review of Savoy Restaurant

Savoy Restaurant
Ranked #4,895 of 8,598 Restaurants in Houston
Description: Savoy Restaurant is the first Indo-Pak restaurant opening its doors in October 1986. We have thrived on serving our community by providing 100% Zabiha Halal Meat and authentic Indo-Pak dishes. Along with our restaurant, we offer catering in our Savoy Banquet Hall and also in any venues in the Houston area.
Restaurant details
Description: Savoy Restaurant is the first Indo-Pak restaurant opening its doors in October 1986. We have thrived on serving our community by providing 100% Zabiha Halal Meat and authentic Indo-Pak dishes. Along with our restaurant, we offer catering in our Savoy Banquet Hall and also in any venues in the Houston area.
Reviewed 10 February 2018

I went to this restaurant with high hopes but was very disappointed by the behavior of the staff. After waiting a good 45 minutes and repeated reminders that the order was late, which they ignored, the waiter walked to our table and told us that the order was lost and asked if the order could be given again? The same guy who we inquired at least twice about the food. The staff was not even apologetic about this incident and thought it was funny and were laughing. Another thing that I noticed was that they were talking about some girls (patrons) at the restaurant and were passing flirty remarks. Although they were talking in Urdu, Myself as well as some others could easily hear them as they were talking pretty loud. I was very disappointed and walked out from the restaurant along with my family. Maybe they do have good food ( I have personally not tasted it) but they definitely need to improve their customer service.

    • Value
    • Service
    • Food
Thank muazzams2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 5 reviews

Reviewed 4 October 2017

Savoy Restaurant serves the best North Indian-Pakistani food in Houston. Period! This is lip-smacking, bring tears-to-your-eyes, and memories-to-your-heart good food. I have been eating at this restaurant for years and the unwavering deliciousness of its food is one of the indications that all is still well with the world. I have also tried many other Indo-Pak restaurants in the city and have found none that matches the delicious and authentic food of Savoy. This place is better than other restaurants that serve this style of food including Himalaya (whose standards has fallen since Alison Cook recommended it) or Aga's.

The goat biryani of Savoy is the best biryani in town! If you are crazy (like me) about the North Indian style of Biryani this is the place to go. You shall find all the quintessential qualities of a good biryani - the basmati rice is extra-long grain, holds its shape despite being suffused with the flavor of the goat meat, some kernels of rice cling on to the meat pieces having absorbed their juices, the meat pieces are large chunks that are ideal for the slow and long braising, spices are balanced and not overwhelming with very few whole spices to startle your palate, tinge of tartness imparted by dried plumps (aloo bukhara in Hindi), and is accompanied with a delightfully refreshing raita and basic salad. Overall a gastronomic experience that shall really challenge you to savor the dish while maintaining your decorum and not making loud "mmm mmm mmm" sounds.

Their kebabs (especially chicken leg, boti, and seekh) are splendid. Be prepared to wait a little as they grill kebabs fresh for you. I have enjoyed each of their curries - pasanda, tawa, bhuna, etc. Their roti (chapatti) is wonderfully good.. Their mixed vegetable curry and daal is great. The weekend halwa puri is fantastic and brings back fond memories of my childhood. All the recipes are authentic, which does mean a little more oil as Paki dishes are given to have.

Make sure you have their kulfi for dessert! I have not tried a better kulfi in the US. It brought a twinkle to my eyes. In the Indian sub-continent kulfis are not frozen in a freezer in the kulfi shops. The kulfi molds and ice cubes are tossed around in large earthen pots that is being constantly shaken by a big hulk till the kulfi just solidifies and then the softly frozen dessert is served to appreciating patrons. Unfortunately most kulfi in the US is frozen in the freezer. Although the cold temperature of a freezer works for ice-creams, it makes the kulfi hard and chewy. You can even see icicles forming in the kulfi served by some restaurants like Baloch Ice Cream who claim kulfi to be their specialty. This is a complete no-no. A kulfi should have a soft solid shape which melts in your mouth upon contact with warmer temperature. One should not have to chew on frozen kulfi, which is unpleasant for normal teeth and can be uncomfortable for sensitive ones. I do not believe that Savoy is cooling their kulfi in earther pots (because that shall be cost prohibitive and it is tough to find hulks whose ambition of life is to shake large earthen pots all day). But they have figured out the temperature setting of the freezer to give their kulfi the melt-in-the-mouth consistency. The mango kulfi at Savoy was served cut up, which made a little of it melt on the plate. Anyone who enjoys their ice-cream as it is partially melting knows how decadent this can be. Apart from the right consistency, the taste of the kulfi is simply amazing!

During the last decade or two of my going to this restaurant, Savoy Restaurant had been a hole-in-the wall restaurant that was patronized by the locals and the regulars. I have been enthused by the recent efforts of the restaurant management to give this place an uplift. They have redone the décor, the restrooms, and are working on the façade, and hired more women staff. But more needs to be done. The old regulars are still there with their loud banter. The menu is a flimsy pamphlet. The table covers are sheer plastic. As Savoy shows aspirations of turning itself into a bona fide restaurant, something its excellent food merits, restaurant management has to make sure tough choices if they want to go all the way with its transformation, including shedding its shoddy image, items, and customers - while maintaining its incredibly delicious food. Do try this restaurant!

Thank rahul_d_chatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2016 via mobile

We went for a Friday evening dinner. Service was surly and slow. You can see the restaurant from the pics was empty.

The goat biryani special listed was not available. We went for the goat curry with nan. It came after half an hour. It tasted average but was greasy and the meat stringy ( old animal ) and not flavorful.

So a disappointing meal.

Thank Karma203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2016

Went at lunchtime with friends for meal.It is a standard Indian restaurant setting but with plenty of sitting.
We have to order at the counter with the a menu.They also have special offers on the day.
The is no alcohol served.
We ordered Mutton biryani,chicken tikka and prawn masala.
The chicken tikka was well marinated and moist and tasty.The shrimp masala was awful.The sauce was tasted overpowering of ginger and was tasteless and didn't enjoy it.The chapatti and paratha we orderd were soft,large and nice to eat. The biryani was tasty and not oily.
We enjoyed the meal but the shrimp masala was a big disappointment.
The prices were reasonable as it it costs the same at some of the Houston Indian restaurant and the portions were large for 2 persons to eat.
There is plenty of car parking spaces

Thank Jai186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2015

I've been to Savoy a number of times. Food is always great, Service is awesome. Restaurant is always very busy, lunch or dinner or in between! Very large booths for larger families or big group of friends. Food is fresh and tasty. They do run out of their popular items so go early!

Thank rabz786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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