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Travelover99
Perth, Western Australia
2955
Fantastic overnight stay
5.0 of 5 bubblesReviewed 25 Nov 2017via mobile
This hotel was a perfect overnight stop over for our family of four. We booked a twin bed room but were giver a corner suite. It was so spacious, bright and sunny and had everything we needed. Loved the decor of this hotel, had its own charm. Staff were very helpful. We chose it for its location and it did not disappoint. Right next to The Galleria shopping mall, we shopped there during the day and ate their again at night (the Cheesecake Factory), a brief stopover before our long flight back to OZ. Would definately stay there again if ever back in Houston!
Date of stay: April 2017Trip type: Travelled with family
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Reviewed 22 November 2017

So, very happy with the hotel and staff etc, recommend it, however someone tied knots in the freeways and we went round in circles for an hour trying to get the right exit! Needless to say we were somewhat frazzled when we arrived. Staff were great and o ce there plenty of parking. Huge shopping mall next door.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank 611stephenf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie V, Front Office Manager at Hotel Indigo Houston at the Galleria, an IHG Hotel, responded to this reviewResponded 24 November 2017

Thank you for taking the time to give us your feedback.
We are happy to hear our staff was able to make a difference in your stay.
We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

The room was perfect for our evening in Houston. The bed was amazing and they even supply Aveda toiletries. Top notch service. Parking was readily available. They had a bar open until midnight and the restaurant served delicious breakfast.

Date of stay: November 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank raquelcarr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie V, Front Office Manager at Hotel Indigo Houston at the Galleria, an IHG Hotel, responded to this reviewResponded 18 November 2017

Thank you for taking the time to give us & future travelers your feedback.
We love hearing that we meet every expectation during your stay.
We strive to make every guest stay just as wonderful as yours was.
We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

I made a tripadvisor account because of the amazing service the hotel staff provided me today!
I booked the hotel a week before Hurricane Harvey hit.
Once I saw the hurricane hit Houston, I made sure to cancel but I forgot to write down the cancellation number!
I called today and was notified that there was no cancellation within their system, but thankfully the staff and the manager helped me cancel a old reservation and helped me get a refund!
I was expected I had to fight my way to get a refund, but it was quick, painless, and easy!
Staff was truly incredible!

Date of stay: September 2017
  • Trip type: Travelled on business
    • Service
1  Thank joonyoungpark1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefani C, Front desk Supervisor at Hotel Indigo Houston at the Galleria, an IHG Hotel, responded to this reviewResponded 27 October 2017

Thank you so much for the kind review.
Happy to hear the cancellation has been taken care of.
Hope to see you soon in the Indigo..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2017 via mobile

I recently stayed at hotel indigo for one night and had a future stay booked which i cancelled immediately.

I was first given a room with dirty sheets and hair on the bed.

They gave me a different room and a drink coupon to compensate. After getting settled I went to the bar to get a glass of wine to find out they only had 2 kinds. I declined the drink. They said they could add points to my IHG account which never happened.

The next morning I go to enjoy breakfast and was served a caramel macchiato in a cup with lipstick all over it. The waitress took it back and put it in a different cup instead of remaking it. Then was served Turkey sausage on a plate with a dead bug on it. 

I've never checked out early from my hotel,but this is one instance I have my things ready to go..

Great location for shopping, but very basic hotel and not up to date. Almost like a bed and breakfast in the city.

Date of stay: October 2017
Trip type: Travelled on business
1  Thank Brenda D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefani C, Front desk Supervisor at Hotel Indigo Houston at the Galleria, an IHG Hotel, responded to this reviewResponded 27 October 2017

Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo HOUSTON AT THE GALLERIA.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

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Reviewed 22 October 2017 via mobile

We were in town for an event at the NRG so I wanted a hotel that would be comfortable for me and my 5 year old, one that would be affordable and safe. I saw the Indigo and it was the perfect price and the pictures made it look so fun - I booked it. So glad I did. The lobby is so friendly and inviting. The rooms are colorful and comfortable. The beds and pillows were very nice. My only negative (and it’s only because I have a small child) is that I wish it had a bathtub and not just a shower. Still gets 5 stars from me.

Date of stay: October 2017
Trip type: Travelled with family
2  Thank HoodHunnie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefani C, Front desk Supervisor at Hotel Indigo Houston at the Galleria, an IHG Hotel, responded to this reviewResponded 27 October 2017

We appreciate your feedback, so glad to hear you liked out hotel and enjoyed your stay.
Hope to see you soon again...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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