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All reviews close to the airport stay there again no elevator room was clean great place to stay free shuttle full kitchen free breakfast the shuttle driver next morning one night stay rental car hot breakfast motel microwave pillows
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Reviewed 12 July 2016 via mobile

I was very disappointed and dissatisfied with my recent stay at Days Inn and Suites Hobby Airport. First of all, I attempted to check in about 45 minutes before check-in. The clerk indicated that the room wasn't ready and would be about 10 minutes: however she still gave me the room key......so that was not a problem. I was traveling with three teenage girls and had to get them lunch so we returned about 45 minutes later only to discover that the sheets were changed; however, the room had not been vaccuumed: tissue holder had not been filled; toilet paper was from the previous guest and the sheets and one of the pillow cases had stains. I stopped the housekeeper outside the room and asked if she could vaccuum the room; which she did only in the spot where I showed her there was gum. She did not vaccuum the entire room which still had remnants from the previous guest. She had a very bad disposition and somewhat rude. I immediately went to the office and expressed my concerns to the auditor which said the stains were probably from the paint...yea rite red paint?

The next day my room was not cleaned AT ALL; no fresh towels...nothing. Keep in mind we were 4 individuals in this room. I went to the office and the arrogant auditor indicated since I had a sign on my door the housekeeper did not clean it. They finish cleaning rooms at noon. Well, the DO NOT disturb sign was removed about 10:30 because we left the premises at 10:30. So it's hard to understand if I attempted to check in at 2:15 the day before and the room wasn't ready, why all of a sudden housekeeping leaves at noon on a Monday? Ummm🤔

In conclusion, I will NEVER stay at this Days Inn again. I would prefer to spend a little more money and get quality service.

Pro(s): swimming pool/hot tub
Con(s): rude/arrogant staff, minute breakfast selection, cleanliness of rooms

Date of stay: July 2016
Trip type: Travelled with family
Thank Molli2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MasterkeyHotels, Guest Relations Manager at Days Inn & Suites by Wyndham, Houston Hobby Airport, responded to this reviewResponded 23 July 2016

Dear Valued Guest:

We are so sorry that your stay with us was less than satisfactory. Please accept our sincerest apologies about inconveniences that you experienced during your time with us. Your comments have been addressed with the management team and the appropriate actions have been taken to ensure these issues are corrected in a timely manner and does not reoccur. Thank you for letting us know and hence allowing us to improve for our future guests.

Best Regards,

The Team at Days Inn & Suites Houston Hobby Airport

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Reviewed 9 July 2016 via mobile

We chose this hotel because it was close to Hobby Airport and we had an early flight. The room was spacious and very clean. The breakfast was your usual fare that you see at most hotels. I will say the room was extremely clean. The pool had a nice little water fall which I enjoyed. I sat there to read and it drowned out traffic noise. Over all a decent hotel for the price and location.

Date of stay: July 2016
Trip type: Travelled with family
Thank mruiz45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MasterkeyHotels, Guest Relations Manager at Days Inn & Suites by Wyndham, Houston Hobby Airport, responded to this reviewResponded 13 July 2016

Dear Valued Guest:

Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon!

Best Regards,

The Team at Days Inn and Suites Houston Hobby Airport

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Reviewed 8 July 2016

I forgot my swim suit in my room. Asked manager if he could mail it to me, he said no and to come and pick it up, told him I live in Dallas. I had to pay 12.00 to have a UPS label and fax it to the front desk clerk, they would not drop it to a nearest UPS center for me so I had to pay another 7.00 dollars to have it picked up by UPS. I think the manager and rest of the clerks were not very nice or helpful here knowing I was a client and a member. All they have to do was just drop it in their nearest UPS so I did not have to pay extra money or they could have charge me to mail it to me without having to incur in so much money paid.

Date of stay: June 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank 612aidam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MasterkeyHotels, Guest Relations Manager at Days Inn & Suites by Wyndham, Houston Hobby Airport, responded to this reviewResponded 23 July 2016

Dear Valued Guest:

Thank you for your candid feedback regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Your comments have been addressed with the management team and the staff to ensure that situations like this are handled and remedied in a timely manner. Again, thank you for the feedback, as it helps us to improve and provide a better guest experience.

Best Regards,

The Team at Days Inn & Suites Houston Hobby Airport

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Reviewed 3 July 2016

This hotel was very clean with great staff. Hobby Airport is right there but we never heard the planes. We had a suite which a good sized desk couch and chair, the bed was comfortable. Breakfast had a good selection with plenty of food out. We were there for a convention and had a big group staying there and the staff was very accommodating to our whole group. I would stay here again.

Date of stay: June 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank moe40moe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MasterkeyHotels, Guest Relations Manager at Days Inn & Suites by Wyndham, Houston Hobby Airport, responded to this reviewResponded 13 July 2016

Dear Valued Guest:

Thank you for your recent review of our property. We are always pleased to hear our guests enjoyed their stay with us. Our highest priority is to provide comfortable and friendly accommodations, and we appreciate the confirmation that we are doing just that! Thank you again for your feedback, and we look forward to your next visit!

Best Regards,

The Team at Days Inn and Suites Houston Hobby Airport

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Reviewed 23 June 2016

Needed a quick place to stay while waiting overnight for a flight. Good and cheap. The staff was pretty friendly to me and always willing to help and answer any and all questions I may have had. Prompt service and safe.

Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank beaconlight2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MasterkeyHotels, Guest Relations Manager at Days Inn & Suites by Wyndham, Houston Hobby Airport, responded to this reviewResponded 13 July 2016

Dear Valued Guest:

Thank you very much for your positive feedback. We are pleased you found our location satisfactory to your needs and enjoyed your stay. Helpful courteous service is one of our highest priority. We will remind our team of the outstanding job they are doing. We look forward to seeing you again and thank you for taking the time to post a review.

Best Regards,

The Team at Days Inn and Suites Houston Hobby Airport

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