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Reviewed 19 November 2018

My stay at this Hilton was to attend and speak at a conference in the adjacent convention center. The facility exceeded my expectations. All aspects of the stay were phenomenal. The only issue was the strength of the WiFi. That did not meet my needs. I was limited on what I needed to accomplish due to poor reception or connectivity.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank piskol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 20 November 2018

Dear piskol,

Thank you for sharing your phenomenal experience at the Hilton Americas-Houston with so many others. We apologize for the challenge you had with wifi. We have reviewed this with our team.

We are grateful for your business and we look forward to serving you again when your travels bring you back to Houston.

Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2018 via mobile

I was travelling for a night to Houston to see an NBA game and so chose the hotel based on its location.

It is literally across the block so suited my needs exactly.

It is a huge hotel and as such lacks any character. The rooms are comfortable . There is a large well stocked fitness centre and a Starbucks and Mexican restaurant on site (passitos - perfectly reasonable ribs tho extremely busy). The lobby bar is also spacious with multiple screens for sport watching.

For such an expensive room however the lack of any complimentary water was disappointing. Far more irritating is the lack of free WIFI unless you book direct with the hotel. Having booked with booking .com there is a charge of $16.95 per 24 hours. Felt like a very old fashioned attitude to service provision.

Left feeling I’d had very little value and would only choose a Hilton property if there was no alternative

Date of stay: November 2018
Trip type: Travelled solo
Thank 51howard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 20 November 2018

Dear 51howard,

Thank you for your feedback. We encourage all of our guests to utilize the Hilton site for reserving rooms in order to receive the full benefits available to them. We apologize that these benefits are not available when reserving through other sources.

We appreciate you staying with us and we hope we have the opportunity to serve you again.

Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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Reviewed 16 November 2018

Each year I stay at the Hilton Americas Houston for 13 days for Quilt Market and Festival. The employees go out of their way to make guests feel welcome and appreciated. Even a fairly new employee, concierge Corey Sims, was especially helpful to me. A chef, Raul, carving at a big event, noticed I hadn't gotten anything to drink and asked what I would like--it was the end of the event and things were winding down. There is no reason to expect a chef to bring a bottle of water to a guest but he did. Just a couple examples of the high-end customer service I have come to expect there.

Room tip: Park views are lovely.
Date of stay: November 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Barbara B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 20 November 2018

Dear Barbara B,

Thank you so much for taking the time to recognize Corey, Raul and the rest of our team for the great service they provided you during your stay with us. We are grateful for your loyalty for so many years and we look forward to serving you again.

Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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Reviewed 13 November 2018

Hotel was next to Toyota Centre, we saw the Houston Rockets play basketball on Halloween eve. Hotel had a rooftop pool & gym with great views. Also has a Starbucks. This is a big hotel with over 1200 rooms.

Room tip: We were on the 12th floor with views over the stadium.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michelle B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 18 November 2018

Dear michelle300466,

We appreciate you staying with us and we look forward to the opportunity to serve you again.

Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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Reviewed 13 November 2018 via mobile

This hotel has it all !! The staff here is A plus all the way and it was my first stay.
So many good places to eat inside hotel and close by. Beds were very comfy and our room was clean! Stayed on twelve and so nice and quiet. ❤️😊

Date of stay: November 2018
Trip type: Travelled with friends
Thank Leanne W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 15 November 2018

Dear Leanne W,

Thank you so much for your feedback. It was a pleasure serving you during the 2018 International Quilt Festival. We look forward to your return next year or sooner!

Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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