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All reviews toyota center convention center the executive lounge discovery green minute maid park sky bridge large hotel beautiful hotel lobby bar attending a conference self parking within walking distance indoor pool astros game business trip pappasitos downtown
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Reviewed 26 December 2016

We were there only for one night to have Christmas fun with our grandson! Our plans revolved mostly around spending time at the Discovery Green across the street, meeting family for dinner and chilling at the indoor pool.

First of all, we splurged on a room on the 19th Floor where the Executive Lounge is. Well worth it. Access to drinks (alcoholic extra), snacks, breakfast, etc and great view of downtown. Great place to hang out away from the busy lobby! Just wish it felt more Christmasy in there!

Rooms were not any more special...although there was a tiny fridge, convenient for leftovers.

Discovery Green had a lot of holiday activities going on so being able to walk across the street was really convenient. Parking was convenient too...and reasonable for the area.

We inquired too late to have the Breakfast with Santa, but we did catch him skating at Discovery Green! The large gingerbread house in the lobby area was good, although not as impressive as I imagined it would be. Just thought the place needed more holiday ooomph!

Having Pappasitos right at the hotel was convenient although the wait was tad long for a Saturday night. No worries, the bar/restaurant down the hall was happy to serve us some drinks while we waited.

Indoor pool and hot tub on the 24th floor were great for chilling with the grandson...great views too. There was a nice outside patio as well but it was a little cold for sitting out. DIdn't use the workout room, but that too had great views. A new rooftop Exec Lounge was still under construction.

My only complaint is that I was advised to check out in the lobby area as when I checked on my bill while still in the room, it appeared that parking was not properly charged and would have presented exit issues. The line was kinda long and added to our checkout time on a busy weekend.

Overall, a great stay...and a nice one day staycation. Would do it again!

Room tip: 19th floor and above are the "executive floors"...requires card access. Nice views.
Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Evelyn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 28 December 2016

Dear PinayTexan

We are grateful to have been your hotel of choice for your holiday staycation. We are looking at ways to enhance our holiday decor for the 2017 season, so your feedback is much appreciated.

Thank you for staying with us and we look forward to your return.


Regards,


JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2016

I would stay here again everything was great! The only complaint I have, the pillowswere a bit too large and overstuffed for my taste. But overall it's in a great location, the staff is very friendly, and the room are very clean.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank sandraE1483NY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 28 December 2016

Dear sandraE1483NY,

Thank you for your feedback and for recognizing our great location and very friendly team.

We appreciate you staying with us and we hope to be your hotel of choice when visiting Houston.

Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2016

Excellent banquet facilities for over 1600 guests. The room was outstanding. The restaurant we visited for lunch was great. The hotel staff were very attentive. The internet service was great. The luggage and valet parking were great.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Scott A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 24 December 2016

Dear Scott A,

It was a pleasure serving you and the rest of your fellow attendees at the gala.

Thank you for staying with us and we look forward to your return.

Regards,


JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016

This is a centrally located, beautiful hotel!!! They have a shuttle service that is awesome and will take you downtown!! One of my favorite ammendities are the most wonderful bed linens...like sleeping in a cloud!!!

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank amandamQ8290FO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 24 December 2016

Dear amandamQ8290FO,

Wow! We are honored to be considered your favorite hotel in Houston. We appreciate your loyalty and we look forward to serving you again.


Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016

Stayed two nights on the 19th floor with the concierge lounge. Room was nice and spacious. The breakfast consisted of juices, fruits, oatmeal and eggs. The only problem was the valet. They won't answer the phone so you get a message to come down and retrieve your car. The valet says 30 minute wait when you request your car in front of the hotel. For a charge of $34 this service is bad!!

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Andrew S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonAmericas, General Manager at Hilton Americas-Houston, responded to this reviewResponded 24 December 2016

Dear Andrew S,

Thank you for your review. We do apologize for the service you received from valet. We have shared your feedback with them in order to have this properly addressed. We appreciate you staying with us and we look forward to the opportunity to serve you again.

Regards,

JACQUES D'ROVENCOURT
General Manager

HILTON AMERICAS-HOUSTON
t: +1 713 577 6016 I m: +1 281 802 0028 I h: +1 713 577 8000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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