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Reviewed 21 November 2018

We found this hotel to be perfect. We could walk to the shopping centre & restaurants. The breakfast choices were healthy & the sizes were generous.The decor and the rooms were so luxurious & a delightful surprise for our budget! It was great to be able to park our car and have no fee for doing so. The little cafe was great too.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mary-Anne A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Team_365, Manager at The Royal Sonesta Houston Galleria, responded to this reviewResponded 21 November 2018

Dear Meander614759,

Thanks for joining us! It sounds like you booked one of our special web packages which sometimes include added value such as complimentary self-parking or breakfast for two! Keeping an eye on our website for promotions like these is always a great idea, and coming back to see us again one day soon would be another! We thank you again for the wonderful comments and on behalf of all of us, we look forward to welcoming you again in the weeks and months ahead.

Warm Regards,

Peter Schreurs
Director of Operations

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Reviewed 20 November 2018

I had the pleasure of staying at the Royal Sonesta a few times when visiting for business. The place is absolutely beautiful. The bar is awesome and fun for happy hour drinks. I had some vegan dishes in the restaurant I loved. My room was clean and beautiful. They have great customer service. I highly recommend staying there.

Room tip: For those who don't like elevators, they keep the stairways going up locked. Staff will open them for you.
Date of stay: December 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Corinne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Team_365, Manager at The Royal Sonesta Houston Galleria, responded to this reviewResponded 20 November 2018

Dear Connie,

Recommendations like yours mean the world to us and we thank you for giving others some ideas on what to expect when visiting our hotel. We are warmed to find that you had a chance to join us for a drink and a lite bite in Axis Lounge and your kind comments regarding the gracious hospitality provided by our Royal Sonesta colleagues have certainly captured our attention. On behalf of all of us, it was a joy to welcome you to the Galleria and we look forward to you joining us again one day soon.

Warm Regards,

Peter Schreurs
Director of Operations

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Reviewed 18 November 2018 via mobile

Staying away from home for 3 weeks is not easy specially with Thanksgiving coming up, however everyone here has made my stay easier. From the moment I checked in with Paul, who was welcoming and pleasant to Edgar always been so helpful and friendly to Adam who’s gone above and beyond by making my day with he’s generosity by sending a amenity with a personalized note. Two more weeks to go, but this is truly starting to feel like home.

Date of stay: November 2018
Trip type: Travelled on business
Thank blancaachargoy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Team_365, Manager at The Royal Sonesta Houston Galleria, responded to this reviewResponded 20 November 2018

Dear blancaachargoy,

We understand that being away from home during the holidays may not be ideal though we are delighted to read that you have so quickly felt at home thanks in part to our Royal Sonesta colleagues. Your kind comments regarding Paul, Adam, and Edgar have been shared and celebrated with our team and on behalf of all of us, we invite you to let us know if we can do anything more while you are with us. Once more, we appreciate your review and we do hope we have the chance to one day welcome you back.

Warm Regards,

Peter Schreurs
Director of Operations

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Reviewed 16 November 2018

I was very impressed with the operation of the elevators in this hotel. A nice touch is that the elevators are programmed to have their doors open when waiting in the lobby, so you can walk directly to an elevator with open doors.

The parking system is also good, in that it is tied to your room key.

The room we had was fine. We especially liked the motion sensitive night lights in the bases of the night stands.

The one complaint, and it is a large one, concerns the food quality, food quantity, and attitude of the food service workers at the conference my wife was attending. The food itself was sub-par. The workers serving the food were unfriendly, and unhelpful. One day, at lunch, my wife was skipping most of the lunch but asked for a second small cookie. She was told that she could only have one! The person behind her in line, realizing how ridiculous this was, said, "Just give her my cookie." This is not how professionals at a professional conference should be treated. My advice to anyone considering hosting a conference here would be to look elsewhere.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank andywL3798MO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Team_365, Manager at The Royal Sonesta Houston Galleria, responded to this reviewResponded 19 November 2018

Dear Andy,

Greetings from Houston. It was a pleasure to welcome you and your wife and we thank you for taking the time to share your thoughtful review. We strive to create memorable experiences and while we are delighted to read that we impressed on many fronts, we regret to read of your impressions of the catered event, which is surprising given our typical rave reviews highlighting our banquet team. Your feedback is important both to us and to those who organized your event with the host organization and we will be certain to review with all involved. Should your time allow, I would welcome the opportunity to speak with you further about your experience as that conversation would allow me the opportunity to share more about the planned event and extend a more personal apology on behalf of our team. With that in mind, I invite you to forward your contact information along with a reference to this review and a convenient time that I may be in touch. My email address is provided below for your convenience and I look forward to speaking with you soon. Once more, we appreciate the feedback and we hope you can accept our apologies. We look forward to one day welcoming you again so that we can spoil you with a more authentic Royal Sonesta experience.

Warm Regards,

Peter Schreurs
Director of Operations

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Reviewed 13 November 2018

From check in with Adam at the desk, to self check out, to two great breakfast experiences at the restaurant, had a really wonderful stay at this hotel. Hotel was very clean and nicely decorated and room was very comfortable.

Room tip: Corner room was nice and quiet, far from elevators or hall noise.
Date of stay: November 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Sightseer61924725222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Team_365, Manager at The Royal Sonesta Houston Galleria, responded to this reviewResponded 14 November 2018

Dear Sightseer61924725222,

Reviews like yours are just what we love to read and we thank you for taking the time to share your thoughts. Adam is a shining star, one of many on our team and learning that he and our other colleagues made you feel so at home is the greatest of compliments. We appreciate your added feedback and on behalf of your new Royal Sonesta friends, we look forward to you joining us again one day soon.

Warm Regards,

Peter Schreurs
Director of Operations

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