I stay at this Inn just about every weekend. When I've had air conditioner problems it got fixed right away, if there was something in the room that was missed by housekeeping it gets handled immediately! I've never had any major problems and I enjoy my time at this Inn. I work on the weekends in Houston so I request to be placed on the 3rd floor just in case there might be children in rooms and are up late being kids. I am always accommodated and I greatly appreciate that small blessing. The front desk clerk Angie Rodriguez (short bubbly clerk) is amazing!!!!! She is friendly, efficient and remembers my name as well as room preference. When I had the small housekeeping issue one weekend and came to tell her about it she had housekeeping fix it within minutes. She always has a great attitude and a smiling face. I appreciate her attentiveness to details. I've watched her to see if she greets other the same and she does, she shows great customer service as a front desk clerk!! The housekeeping crew are sweet, if I need something in my room and I see them in the hallway they are also accommodating and friendly. The manager Jay is great as well, he too knows my name and it is great to have a manager at a hotel establishment that is friendly and keeps his establishment clean & updated. Angie...I stay at this Inn just about every weekend. When I've had air conditioner problems it got fixed right away, if there was something in the room that was missed by housekeeping it gets handled immediately! I've never had any major problems and I enjoy my time at this Inn. I work on the weekends in Houston so I request to be placed on the 3rd floor just in case there might be children in rooms and are up late being kids. I am always accommodated and I greatly appreciate that small blessing. The front desk clerk Angie Rodriguez (short bubbly clerk) is amazing!!!!! She is friendly, efficient and remembers my name as well as room preference. When I had the small housekeeping issue one weekend and came to tell her about it she had housekeeping fix it within minutes. She always has a great attitude and a smiling face. I appreciate her attentiveness to details. I've watched her to see if she greets other the same and she does, she shows great customer service as a front desk clerk!! The housekeeping crew are sweet, if I need something in my room and I see them in the hallway they are also accommodating and friendly. The manager Jay is great as well, he too knows my name and it is great to have a manager at a hotel establishment that is friendly and keeps his establishment clean & updated. Angie R is also nice, I mostly deal with Angie Rodriguez but I have had to check in with Angie R. before. Same goes for Maria she is nice also. Thank you for making my stays at Red Roof Inn - Brookhollow enjoyable!!More
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