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Reviews (1,281)
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Reviewed 4 November 2018 via mobile

My boyfriend and I visited this hotel for a weekend get away and Melvin was great in answering all our questions and upgraded our room. He was a pleasure to speak with!Definitely will be back !!! 😁 worth the stay. Next to the the mall and many food locations.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank O6851XFstephaniec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin Houston, Memorial City, responded to this reviewResponded 5 November 2018

Dear Stephanie C,

Thank you for your stay at The Westin Houston, Memorial City and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Melvin. Thank you again, and we can't wait to have the opportunity to welcome you back very soon.

Be Well,
Andrew Ginter
Director of Operations

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Reviewed 2 November 2018 via mobile

I had a fabulous stay at this hotel. The hotel is clean and the staff is friendly. I used the valet service during my stay which is 24hrs. Sam Shirali (the valet driver) was pleasant and always promptly brought me my vehicle.

Date of stay: November 2018
Trip type: Travelled with friends
Thank M C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin Houston, Memorial City, responded to this reviewResponded 3 November 2018

Dear M C,

Thank you for your stay at The Westin Houston, Memorial City and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Sam. Thank you again, and we can't wait to have the opportunity to welcome you back very soon.

Be Well,
Andrew Ginter
Director of Operations

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Reviewed 2 November 2018 via mobile

Service amazing as always from the Weston. Free shittle5so you can enjoy drinks with dinner and not worry about t he drive back. The shuttle was out and front desk staff were kind enough to comp is some drinks is the lounge. Convenient location. Room was spacious and love tw o bathrooms and two showers. Small kitchen is great as well. Starbucks onsite.

Date of stay: October 2018
Trip type: Travelled on business
Thank Ilume
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin Houston, Memorial City, responded to this reviewResponded 2 November 2018

Dear Ilume,

Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments about our inspired accommodations, intuitive service, and optimal location. We hope you will choose us every time your travels bring you to our area.

Be Well,
Andrew Ginter
Director of Operations

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Reviewed 30 October 2018

I just returned from three days family vacation in Houston. We stayed in Westin Hotel. Hotel's services, room and its all accommodations exceeded our expectations. I would like to express our gratitude and appreciation to each and every one in Westin Hotel team. Couple name, Alex Vo, Gia, Mei at front desk were so helpful. They went above and beyond to meet our requests. House keeping lady, Magdalena, at ninth floor had a great smile all the time and done great job for making sure we comfortably stayed in our room. Fitness center and swimming pool were awesome. We will be back next year.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank aerdems
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin Houston, Memorial City, responded to this reviewResponded 31 October 2018

Dear aerdems,

Thank you for taking the time to share your feedback regarding your stay at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our devoted associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.

Be Well,
Andrew Ginter
Director of Operations

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Reviewed 29 October 2018 via mobile

The hotel was clean and modern looking. The hotels restaurant is in the ground floor and there is a Starbucks on the 3rd. Our room was spacious, had a great view, and the bed was super comfortable. (I'm super picky about the hotel beds.) Alex at the front desk was A-M-A-Z-I-N-G. He was professional, courteous, and efficient. And everyone else we encountered met and exceeded our expectations too. Turns out I accidentally booked the wrong type of room online and Alex was able to accommodate us, plus some, without any issue. It's one thing to have a nice hotel, but the quality of the staff can make or break a trip. We will be returning!

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Lamahtx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Westin Houston, Memorial City, responded to this reviewResponded 30 October 2018

Dear laura m,

Thank you for your stay at The Westin Houston, Memorial City and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Alex. Thank you again, and we can't wait to have the opportunity to welcome you both back very soon.

Be Well,
Andrew Ginter
Director of Operations

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