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125 - 130 of 690 reviews
Reviewed 10 September 2018

I was put on a floor where there was plastic down and 40 people working on rooms. Paid over 200 dollars for a room. Was not worth it. Staff was good and the rest of the hotel was nice. Just surprised the amount I had to pay I would of expected a whole lot more.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Trae C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cathy C, Manager at Hilton University of Houston, responded to this reviewResponded 11 September 2018

Thank you for bringing to our attention your recent stay at our Hotel. We do apologize for the shortcomings you encountered and have taken corrective measures to address their present condition. We do value your comments and we hope that you will give us another opportunity to redeem ourselves. Respectfully,

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Reviewed 26 August 2018

I could not give 5 stars due to late check in ,my room was not available for check in until 3:37 pm. The staff did provide me two vouchers for breakfast which was delicious at Eric’s restaurant. The staff was super friendly!!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank CoogMom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOUUH, Manager at Hilton University of Houston, responded to this reviewResponded 11 September 2018


Thank you for staying with us. We truly appreciate your valuable comments on our students, Staff and services. We look forward to your return to Houston and to our Hotel. Respectfully,

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Reviewed 21 August 2018

I am now a U of H parent and wanted to check out the campus hotelto see if I would be staying there in the future. I was impressed by the student run hotel and will definitely be back for future stays.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank TexasMoken
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOUUH, General Manager at Hilton University of Houston, responded to this reviewResponded 21 August 2018

We are delighted to learn that your visit was an enjoyable one, and we thank you. We do pride ourselves on our Staff and Students since they continue to be the vision of Hospitality! We look forward to your return visit!

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Reviewed 12 August 2018 via mobile

I’ve just completed a four day stay at this hotel was pleased for the most part, and if I were to Houston, I would stay there again. However, this was not a perfect stay. The rooms are spacious and I was pleased with the amenities. The problem lies squarely on flaw: poor service. I found the desk staff in reception extraordinarily efficient and knowledgeable. The food in Erik’s Restaurant was impeccable. The wait staff was inefficient, inexperienced, and unsatisfactory. Slow service every day at every meal. The hotel staff is almost exclusively students from the Tourism and Hospitslity department from the university and worked in two gears/-slow and slower. They were consistently late in acknowledging the diners when they waited to be seated. The hotel was hosting at least two conferences and because there were no integer dining options than the hotel during our stay, we were forced to stay at the hotel for breakfast and dinne. It was the common practice to stand at the entrance five, ten, even fifteen minutes just to get acknowledged. The wait staff seemed unfamiliar with certain items on the menu, even requesting bottled water by brand confused several of my servers. We were served soup with no spoons; seated but had not had our orders taken in a reasonable amount of tine. Served, but then forgotten. Inexcusable.

Another observation my colleagues and I made was that they seemed perpetually under-staffed. I counted no more than four servers at any meal; yet the restaurant was almost always full. The food was consistently delicious, dining experiences were soured by the exceptionally poor service.

The accommodations were also equally bad as they were good. The rooms were spacious, but only esoterically clean. The bed reminded me of what it must feel like to be a babe in swaddling clothing. Great mattress and extra soft linens. Everything positively crisp and white. Nonetheless, the rooms were not exceedingly clean. I left the room for two hours, returned to find the bed made, the wet towels removed, and a very strong scent of a room deodorizer, but nothing was actually cleaned. The sink was rinsed and dried, but hair was on the counter and on the floor. The shower’s grout was black in the corners and the shower door, the glass, still had the water from my shower on it and the part that was dry still had the circular patterns that dried in streaks from what I assumed was the last time the glass had been cleaned. Several people on the floor had room service for breakfast yesterday and when we returned after 10:00pm, the dirty dishes and trays were still in the hall. Again, the hotel seemed grossly understaffed

In spite of the moderate inconveniences related to the restaurant dining experience, and the lack of profound cleaning from one day to the next, I very much liked the hotel, which is why I didn’t rate the hotel just “good”. There are glitches that can certainly be resolved, but anyone staying here should expect some problems.

Date of stay: August 2018
Trip type: Travelled on business
Thank Travelsindinero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOUUH, General Manager at Hilton University of Houston, responded to this reviewResponded 13 August 2018

We truly regret that your recent stay with us was not to your satisfaction, and we do apologize for not having met your expectations, not just in the Restaurant, but in the absence of delivering a "clean" room . We do thank you for bringing your concerns to our attention and we will address their proper resolution. Respectfully

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Reviewed 5 August 2018

I love the decor .Super convenient to go to the optometry School or to the gym . Erics restaurant has excellent food, good steak, good soup, great mango sorbet. They changed the TV station for me at the bar. I enjoy meeting the hotel students.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Laurie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOUUH, General Manager at Hilton University of Houston, responded to this reviewResponded 6 August 2018

Thank you for staying with us. We truly appreciate your valuable comments on our students, Staff and services. We look forward to your return to Houston and to our Hotel. Respectfully,

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