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All reviews fire pit across the street great pool starbucks coffee ocean view pool bar quiet location sofa bed galveston island business trip seawall blvd sea wall the shuttle driver would stay here again spring break very nice hotel pleasure pier
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Reviewed 13 November 2016 via mobile

Property is nice and room was fine. On downside, check in was not typical friendly staff. Clerk said very little. Typical checkin for elite members, you are given a water or item from bistro or snacks, not here. Upon waking up first morning, discovered we only had one regular coffee pod and one decaf. Called housekeeping and was told they would bring some regular coffee pods right up. This was at 7 am, finally left at 8 without the coffee. Upon return at 3:45, not only had housekeeping still not arrived with coffee, they hadn't yet arrived to make up room. They finally showed up at 4:10 so my afternoon nap was interrupted so they could make up the room.

Staff definitely is not representative of Marriotts I have stayed in before.

Stayed: November 2016, travelled as a couple
2  Thank cvxdriller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lia A, Manager at Courtyard by Marriott Galveston Island, responded to this reviewResponded 14 November 2016

I would first like to thank you for taking the time out to review your recent stay with us. We appreciate feedback as it is an opportunity to bring our team up to the Marriott standards you have become accustomed to. Please accept our sincere apology that we were not able to uphold these standards during your stay. Please also know that we are using your comments as an opportunity to train and better prepare our team for situations such as these in the future. We would love to be able to host you again should your travels ever bring you back to the Galveston area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2016 via mobile

Beautiful hotel, great service and view. No beach across the hotel but just a short ride down the street! Very nice pool with a shower and changing rooms.
The room (5th floor) was clean and comfortable with an amazing view of the sunrise over the gulf.

Stayed: October 2016, travelled with family
Thank MysTerriA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

We put together a nine day meeting for the Feast of Tabernacles this year at the Courtyard and we could not have been happier with how the staff (the manager, event planner, kitchen and service staff) helped make the week of meetings run smoothly. We had food each day with three full meals, one on the first and last day as well as one in the middle. The food was wonderful and the staff made sure everything was stocked until everyone was finished. Anyone who wanted to take leftovers with them were given carryout containers and the cleanup was quietly done around forty five to sixty people every day. I want to thank Andrew and Cera for their professional help in getting this planned as well as their staff at both the Courtyard and Town Suites for their efficient and professional service. Would we do it again? Yes! We found this to be a great value and choice of location for this meeting and would definitely recommend it for a small meeting space.

Room Tip: Check out the underground parking at both facilities.
  • Stayed: October 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Alexander H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016

We stayed here just after a beach wedding but were pleasantly surprised. Rooms were modern, the beds were comfy and we woke up in the am to be able to see the ocean from our room. Coffee maker and mini fridge made it the perfect overnight. It was quiet and dark in the room which was fabulous from our exhausted post wedding crew. Would stay here again

  • Stayed: October 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank TamaraStephensRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016 via mobile

From the moment we checked in we treated like they were glad we were there. Friendliest staff ever!
We wergiven ocean front at no extra cost.
Lia Arita, assistant general manager, was just sincerely nice and went out of her way to accommodate us. Lovely woman.
Great location. Extremely clean and comfortable.

Stayed: October 2016, travelled as a couple
Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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