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All reviewsfamily suiteindoor poolkeurig coffee makercades covelooked decentoutdoor moviedifferent occasionsplace to sleepnice groundsfox denbiggest problemrehearsal dinnergreat weekendflat screenhot tubstaff was friendly and helpfulgatlinburg and pigeon forge
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Reviewed 7 April 2018 via mobile

First of all we booked this last minute for Spring Break getaway. So keep that in mind for the rest of my review. It looked decent, had family suites that sleep 5 and was affordable. We we're in building #5

First the good:
- It was affordable only about $140/night for Spring Break for a family suite.
- The town of Towsend is a nice place away from the crazy crowds and traffic of Gatlinburg and Pigeon forge. And is close to Cade's Cove
- Most of the room was updated and modern. flat screen TV's in both rooms. Expect for a few things. See below
- Grounds were nice and balcony had a good view
- Wifi was good. No issues

Now the bad things that did out way the good:

- Biggest problem I had was the lack of dead bolt locks on the doors. They only have just the key card lock. For me this is a security risk, especially for a hotel that has outside corridors and backs up to a public road.
- The sleeper sofa is THE WORST I have ever slept on. It was completely broken and busted. I understand that sleeper sofas are inherintly not comfortable. But I have slept in many hotel sleeper sofa over the years. I even sleep on one most nights at my own home (long story). But this thing was not even remotely comfortable. It would have been more comfortable sleeping on the floor.
- The bathroom was old and dirty. They clearly did not invest to fully remodel the entire room. They did the living and sleeping areas, but not the bathrooms. They are straight out of 1983. And when we arrived the floor was dirty. Taking a shower was not a pleasant experience for us.
- The microwave was very old and rusty. Not sure if it worked or not. We did not want to even try.
- Housekeeping was spotty at best. Like I said bathroom was dirty on arrival. We did get all the towels and things replaced each morning. However, on our last day we were leaving in the morning and noticed a housekeeping cart just sitting out on the corner of the second floor by the outside railing. When we came back that evening at 10pm it was still just sitting out in same place. It had clean towel, sheets , etc just sitting out bin the elements all day and night.
- The sleeping area had one single tiny table lamp for the entire room. Could not see to do anything in there.

Side note - Unless you want to haul your luggage up and down a flight of stairs request a first floor room as their are no elevators or luggage carts. However, with no dead bolt locks a first floor room may not be a good option either.

If they did a couple small things and then update the bathrooms then this place could be a hidden gem. But they are not there yet.

Stayed: April 2018, travelled with family
1  Thank nbaker75v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

Nice hotel with clean, comfortable rooms. Pool was closed though it was in the 80''s but I suppose that's an automatic. The only thing we wondered was, as there was a large group of us from Illinois, why we weren't we all put in the same building(s). We were spread in several buildings although it was a wedding special. But, overall, it was still nice. Beautiful area!

Stayed: October 2017, travelled with friends
Thank 7cam7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

This place was nice enough but didn't really offer many amenities. Another hotel offered free breakfast down the road which would have been nice here. It could be somewhat noisy if someone slammed their door or was revving up their engine in the parking lot and yes the air conditioning was noisy, but this can be the norm in a lot of hotels. The grounds felt more outdoorsy and you shared the porch with rocking chairs with your neighbors which could be good or bad depending on your preference for other people. Several restaurants and antique places within walking distance. Beds were very comfortable.

Room Tip: You want a room with the porch and rocking chairs.
  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Aquaphine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

Stayed here with a group. Grounds were nice for our gatherings. Staff was friendly. Rooms clean and comfortable and updated furnishings but OLD, noisy plumbing, AC and mini frig. Couldn't sleep with all the noise. Wouldn't stay again. Outside entrances and stairwells and patios dirty and covered in cobwebs and spiders. Really need some cleanup there. It was definitely overpriced too but that may be just because of the large event.

Stayed: September 2017
Thank kathleen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

Everything about this lodge is topnotch. Check-in was fast and efficient; the young man checking us in was extremely knowledgeable about the area giving us tips of where to eat, etc. without us even asking him. The room was spotlessly clean and the grounds surrounding the lodge are lovely. Sitting on our balcony at night we were delighted by a cacophony of calling katydids. What a delightful memory. We hope to return. DO NOT MISS THIS TREASURE!!!! And it was a fair price for all you receive. About as close to Cades Cove as you can get.

Stayed: September 2017
Thank hubjeanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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