I have been wanting to visit this place since I was a child! I finally booked it and took my daughter! She was in heaven. Fresh cookies at night, great indoor pool and Santa came out to sing. Only issue is you feel like the staff is watching your every move especially during breakfast. Would stay again.

We happened upon the hotel for a one night stay heading to Nashville and were so impressed we bought the Grand-kids back for 5 nights a month latter. The rooms are tastefully decorated and the beds very comfortable. Both times we had a room with a balcony overlook the courtyard. There is a nice outdoor pool and indoor pool also.You get a fantastic breakfast including cooked to order eggs, omelets, waffles, biscuits and gravy which I tried for the first time. Three night a week they the have singing Santa in the down stirs lobby. Even if you have no kids don't miss the show. They also had afternoon Ginger Bread House decorating and cookie decorating which we all had a great time doing. We also went on an Elf Door Hunt aroiund the hotel.The entire staff cannot do enough for you.My grandsons(ages 5&8) were so impressed by the hotel they asked to stay another so jokingly i said go ask. They felt very comfortable at the hotel and our room was on same level as the check in. The older one took his brothers hand and and they walked to the front desk and asked if they could stay another night because this was the best hotel they stayed at (Note they have been to Disney World Several times staying at Luxury Properties there). After that how could we resist. In closing we love this place and just reserved 5 nights again this summer.

We arrived in town late without a reservation anywhere and took a chance. I read about this hotel and we took a chance a room was available on a Monday night; we ended up with the King bed with turret balcony, room 220. What an amazing place! The lights at night, the music playing in the lobby and hallways, the large roaring fireplace! Its almost TOO much but sooooo much fun!

We had a two person jacuzzi tub right in the room; while the room is decorated in traditional style with all the wonderful holiday decorations, the bathroom was modern and updated. The gas fireplace worked great; we were too tired to enjoy the balcony overlooking the lighted courtyard landscaping that night but I will be sure to do so on the next trip to Pigeon Forge. Employees were very nice and very helpful.

Parking is tight but that is the worst thing I can say about our experience here.