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Reviewed 5 June 2017

Came in late and no issues with check in. Room layout was great. Loved the long bar at the kitchen area. Breakfast was average hotel breakfast-nothing special and very busy and noisy for us. A little loud with kids late at night but we usually don't come during peak summer times. Loved how the hotel was off the beaten path a bit. Over-all was a good weekend.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank sherwynbeaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 5 July 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

S Payne
General Manager
Mainstay Suites Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2017 via mobile

We spent one night here, in one suite for our family and another one for our friends. We were able to be placed in suites next to each other. The check-in process was fast and smooth. Our room was spacious and looked as though it had been recently updated in some ways. Rooms have an open floor-plan, with a small seating area, small dining table and chairs facing the kitchenette. The kitchenette had a toaster, mini stove, large fridge, sink, dishwasher, cups, plates, and a couple of cooking pans. The bathroom was big enough with very hot water and good pressure in the shower. There was an in-room safe, and a private balcony. The bedding was clean, and beds were comfortable. I liked the location because it's a little bit off the main drag, so no noise. The trolley stops right outside the hotel. We didn't go to the pools. Breakfast was pretty good with sausage links, biscuits and gravy, eggs, fruit, oatmeal, waffle maker, four cereal dispensers, toast and pastries. As a gluten-free, low-carb eater, I found enough to eat. The attendants kept everything well stocked. We got down there right around 8:00 AM and it wasn't too busy, but it did get busier while we were down there. In our room, there were a few minor cosmetic things that appeared to have been not updated, and the elevator seemed kind of slow. We would definitely stay here again.

Stayed: June 2017, travelled with family
Thank uufrisbee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 5 July 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

S Payne
General Manager
Mainstay Suites Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

Great prices for a holiday weekend! I've stayed in Pigeon Forge for vacations for almost 30 years, this may be one of my new favorites!!
Awesome rooms, great pools, friendly service! we will definitely be back again!

Stayed: May 2017, travelled with family
Thank my_VA_is4lovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 5 July 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

S Payne
General Manager
Mainstay Suites Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2017

I was late getting to town for a reunion of my dad's Army buddies and the clerks got me right in to a room to clean off the nearly 800 mile drive I was wearing. Comfy and cozy are under appreciated at times, but the nap I took was awesome here. I just barely could hear the thunderstorm pass by a night. This town is a must return as well, I will take more vacation time in the future.

  • Stayed: May 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank iculungman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 5 July 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

S Payne
General Manager
Mainstay Suites Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2017

Great place away from the hustle and bustle! Beautiful grounds and buildings. Room was clean and nice. Liked the kitchen in the room. Strange that there was a fan in the wall to bring in the air conditioner air into the other room, but it worked. Staff was nice. Had to wait for a front desk clerk at night that had to make a run to a room, which was strange. It would probably be a good idea to have at least two people to man the desk / assist guests at night! But all went well. Nice breakfast with good variety. We enjoyed our stay and would definitely stay again and we recommend it highly.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank WB5002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded 5 July 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

S Payne
General Manager
Mainstay Suites Pigeon Forge
865-428-8350

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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