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Reviews (2,268)
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Traveller rating
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All reviews library bar nashville downtown club room within walking distance beautiful hotel self park valet service music city the room was nice valet parking melvin broadway lobby shuttle capital renovation conference
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54 - 59 of 2,268 reviews
Reviewed 28 June 2022

For the high price we paid for our room I would expect a working window shade (ours was stuck halfway and wouldn’t move), housekeeping each day and a bathroom that wasn’t in need of a paint job. I think it’s crazy to have to call to get fresh towels and coffeemaker pods each day. Room 818 needs some TLC!

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 355carolynp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kristofer C, General Manager at Sheraton Grand Nashville Downtown, responded to this reviewResponded 30 June 2022

Thank you for sharing your feedback with us, 355carolynp.

We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward.

We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2022

The bartending staff in the Library Bar on the 1st floor made our trip absolutely amazing!!!! Lorenzo was the first to welcome us and was always attentive, kind hearted and an awesome drink artist! Alex also rocked with excellent recommendations for local places to check out that were a perfect match for our preferences. The front desk staff treated us ecru well and Bobbi helped us when we were going through a rough patch (luggage was lost)! Rooms were beautiful, lobby was gorgeous and everything was beautiful. Thank you all!!!!

Date of stay: June 2022
Trip type: Travelled on business
Thank melaniebU9969DK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kristofer C, General Manager at Sheraton Grand Nashville Downtown, responded to this reviewResponded 30 June 2022

Thank you for the outstanding review, melaniebU9969DK!

We're delighted your experience at Sheraton Grand Nashville was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!

We look forward to sharing another amazing experience with you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2022 via mobile

Luke Catalogne provided the best service and addressed me as a gentleman. I have to commend Sheraton of Nashville for hiring the best and brightest! Keep up the good work, Luke!

Warm regards,
Phillip D.

Date of stay: June 2022
Trip type: Travelled on business
Thank Phil-D-Rocker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kristofer C, General Manager at Sheraton Grand Nashville Downtown, responded to this reviewResponded 29 June 2022

Thank you for the excellent review, Phil!

We're thrilled your time at Sheraton Grand Nashville was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Luke took such wonderful care of you and made you feel so valued. he is an important member of our team!

We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

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Reviewed 25 June 2022 via mobile

This hotel was in great location not to far from the broadway strip however the walk back up the hill is horrible. We valeted the car and the gentleman DImitri was a huge help in getting our car and greeting us. We really like the hotel the rooms where nice. We will stay here again when we come back. Highly recommend

Date of stay: June 2022
Trip type: Travelled with friends
Thank I6141IEtaylorg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kristofer C, General Manager at Sheraton Grand Nashville Downtown, responded to this reviewResponded 27 June 2022

Thank you for this lovely rating, Taylor!

We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sheraton Grand Nashville. We'd like to share an even better experience with you soon.

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Reviewed 24 June 2022

Rooms dated, furniture was not in the greatest condition. Beds were comfortable. Positives...it was close to my business meetings and restaurants.

The Library Bar/Restaurant....food sucks and is over priced...extremely slow service.

Room tip: Get a room on an upper level floor for a better view of the city.
Date of stay: May 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank carolpZ8732JA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kristofer C, General Manager at Sheraton Grand Nashville Downtown, responded to this reviewResponded 26 June 2022

We appreciate you taking the time to share your concerns with us, Carol.

We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.

We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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