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Traveller rating
1,490
582
273
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199
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All reviews sole front desk sunny isles ocean view juan carlos pool bar beach service south beach full kitchen valet parking beautiful beach valet service bedroom suite aventura mall fiorella kathleen miami
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39 - 44 of 2,719 reviews
Reviewed 3 December 2021

We was first time in this hotel and was surprised to find nice and clean room,very friendly staff,quick check in .The best hotel ever.Nice staff,excellent room,amazing ocean.Thank you ,highly recommend.

Date of stay: November 2021
  • Trip type: Travelled with family
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Review collected in partnership with this hotel
Thank tamara3860
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Juan Garcia, Other at Sole Miami, A Noble House Resort, responded to this reviewResponded 4 weeks ago

Tamara3860,

Thank you for taking the time to share your feedback of your visit at Sole Miami. We are much delighted that you enjoyed your stay with us and thank you for the generous compliments. We will make sure to share your nice compliments with all our staff, as they do always do such a great job to create a sense of arrival.

I am delighted to read that it was your first time at Sole, and that you would recommend our hotel. We do hope we will have the opportunity to welcome you back very soon.


Sincerely,

Juan Garcia
Director of Front Office
Sole Miami
17315 Collins Avenue, Sunny Isles Beach, FL 33160
Jucarlos@solemiami.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2021

My sister and I were here for an overnight stay for a few classes we needed to take nearby. The hotel is directly across from a pharmacy so if you need to pick up any toiletries you can walk. The view from our balcony was absolutely gorgeous, I appreciate the receptionist for giving us the option to choose it over a city view. I had a bit of an awkward experience with the valet but the price of the stay with the amenities and proximity to the beach is worth it.

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KaylaLeeAnn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Juan Garcia, Other at Sole Miami, A Noble House Resort, responded to this reviewResponded 4 weeks ago

KaylaLeeAnn,

Thank you for taking the time to rate our property. We strive to ensure that all of our guests have the most enjoyable of stays and when we fall short of that promise we utilize their feedback as a training opportunity for our associates and leaders. We apologize for your staying being less than pleasant. If your schedule allows we would welcome the opportunity to obtain additional details on what could’ve been to ensure your time with us was exceptional. Please let me know the best way to contact you or you may contact me at your convenience.

Looking forward to connecting with you.


Sincerely,

Juan Garcia
Director of Front Office
Sole Miami
17315 Collins Avenue, Sunny Isles Beach, FL 33160
Jucarlos@solemiami.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2021

Room dirty
Hvac not working
Valet issues
Rude employees
No balcony furniture
Restaurant isn’t good and not even a restaurant
Very dingy overall as a resort
Pictures are deceiving
Pool is small and disappointing

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank lindseybosslawns
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Juan Garcia, Other at Sole Miami, A Noble House Resort, responded to this reviewResponded 4 weeks ago

Dear Lindseybosslawns,

On behalf of the Management team at Sole Miami, we would like to thank you for your visit and we appreciate you taking the time to detail your recent stay at our property. Our hotel prides itself on providing Five-Star service, yet in some cases, mistakes can occur. We apologize for the experience that you encountered in our various departments, and please know that this is certainly not our standard. Rest assured, we are taking the necessary measures to do an internal follow up with our staff to ensure that all our guests have a flawless experience in the future in similar circumstances.

I would therefore hope that your experience on this visit will not dissuade you from staying with us again. We hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future.

Sincerely,

Juan Garcia
Director of Front Office
Sole Miami
17315 Collins Avenue, Sunny Isles Beach, FL 33160
Jucarlos@solemiami.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2021

Arrived early from cruise ship and made so very welcome. Upgraded at no extra cost to suite and checked in 6 hours early. On the private beach before 11am and loved every minute of it over the next two days.

Date of stay: November 2021
    • Value
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Review collected in partnership with this hotel
Thank Chris J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Juan Garcia, Other at Sole Miami, A Noble House Resort, responded to this reviewResponded 1 December 2021

Chris J,

Thank you for taking the time to share your recent experience at Sole Miami. We are grateful for your feedback. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience.

I am delighted to read that you love our hotel and I do hope we will have the opportunity to welcome you back very soon.

Sunny Regards,

Sincerely,

Juan Garcia
Director of Front Office
Sole Miami
17315 Collins Avenue, Sunny Isles Beach, FL 33160
Jucarlos@solemiami.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2021

Very nice facilities right on the beach in the center of it all! Front desk staff could work on being more accommodating instead of prioritizing their own conversations. I also asked a question that they said they would look into for me but I had to call back to follow-up on it.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank zvfrost
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Juan Garcia, Other at Sole Miami, A Noble House Resort, responded to this reviewResponded 1 December 2021


Zvfrost

Thank you for taking the time to share your experience at Sole Miami. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. While we are happy to read about your favorite amenities of our hotel, we are concern to learn about all the areas where we fell short of meeting your expectations. Please accept our most sincere apologies that you were left to feel disappointed with your hotel stay.
I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies.

I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to New York. We hope to have the opportunity to restore your complete confidence in the Sole Miami.

Thank you for choosing our hotel and we look forward to welcoming you again,

Sincerely,

Juan Garcia
Director of Front Office
Sole Miami
17315 Collins Avenue, Sunny Isles Beach, FL 33160
Jucarlos@solemiami.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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