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Reviewed 4 March 2018

Room was very nicely appointed, good sized, with a nice view (5th floor, facing Main St.), and very quiet. Staff was very helpful. For example, Latisha Robinson, at front desk, made check in very easy and took care of getting our car valet-parked, bringing key up to our room in a few minutes. Despite our irregular hours, housekeeping always found a time to clean room without ever disturbing us. Hotel is in a good location downtown, about 10 minutes walk to Beale Street, about 20 minutes to Civil Rights Museum, 5 minutes from famous rib place, Rendezvous. Excellent value.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank X4261HHcb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lois D, Front Office Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 4 March 2018

Thank you for taking the time to provide us with your feedback. I am thrilled you enjoyed your stay and found our staff service was excellent! Latisha is a recent addition to our staff, I am glad to learn she and our housekeeping staff played such a key part in your experience. I am happy to share your comments with our entire team. We hope to have the opportunity to serve you again; have a great day!

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Reviewed 26 February 2018

We had booked 2 nights through Expedia. We were only going to be able to stay one night due to an unexpected circumstance.Hotel was more than happy to adjust the reservation.We stayed in room 422. Room has double bed and is very clean.Bathroom is spacious and stocked with basic needs (i.e. bath soap, lotion, shampoo and disposable cups.)At night, we could hear neighbor speaking, but that was due to his loud voice.Typical conversations cannot be heard.Lobby was clean and had printing capabilities and internet. Out the door, up several blocks and turn a left and you will be at Beale Street.We walked in the evening and felt safe due to the lighted streets and police patrol.

Room tip: As for a corner room, so you only have to worry about one neighbor instead of two. Walls are thin and you can hear people who speak loud.
Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank RADPrincipal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardMemDowntown, General Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 27 February 2018

Thanks for your stay with us. Spring is approaching and there are many great events, like the Beale Street music festival and the BBQ festival coming soon! Hope to see you again on your next visit to Memphis.

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Reviewed 20 January 2018 via mobile

Love this hotel! Newly decorated rooms, nice little workout room, everyone was helpful. The lobby bistro is awesome. Great service with a smile, particularly from Sloan. Super friendly and had tons of great recommendations. Took time to come chat every time we were in the lobby. Sloan made our stay feel so personal!Memphis is so fun. Be back soon.......

Date of stay: January 2018
Trip type: Travelled with family
1  Thank joanm365
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lois D, Front Office Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 21 January 2018

We are glad to hear about your great experience at out hotel. I am happy to share such great comments, especially referencing Sloan with the entire staff. We look forward to your next stay. Thank you for choosing our hotel!

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Reviewed 3 January 2018 via mobile

My fiance and I stayed here for one night over New Year's Eve. First off, we LOVED the room. We stayed in room 506 - a king bed room with a balcony. The balcony was situated on the curved facade of the corner of the building, so the deck wrapped around to both sides of the cross streets. Wonderful views AND the hotel is on a trolly street, so there wasn't a lot of car traffic. The only hang up was an extra charge for parking. We parked on the street and the front desk charged us for self parking. Not a huge deal, but something that had to be addressed. We would certainly stay here again!

Date of stay: January 2018
Trip type: Travelled as a couple
2  Thank eawhite17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardMemDowntown, General Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 4 January 2018

Glad you enjoyed the room with the balcony. Sorry about the confusion with parking. With limited parking downtown, all hotels in downtown Memphis do have a per night parking charge. We will review your comments with the front desk and parking departments to insure that we are communicating this to our guests at arrival. Hope to see you again on your next visit to Memphis!

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Reviewed 17 December 2017 via mobile

The staffat this hotel was fantastic. They exceeded our expectations. Special thanks to Andrew and Leticia!
From the valet staff to front desk to housekeeping - all were so nice. Our visit felt like we were with family.

Date of stay: December 2017
Trip type: Travelled with family
Thank Geoffrey O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardMemDowntown, General Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 18 December 2017

Glad you enjoyed your visit. I will share your comments regarding our staff with our associates at our weekly staff meeting, especially Andrew and Leticia for helping to make your stay an enjoyable one. Hope to see you again soon.

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