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Courtyard
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Reviewed 17 August 2017

Front desk was very friendly and helpful. For some reason calling down and getting a wake up call didn't do much good as the call never came. Luckily I woke up in time to get ready and make it to the show on time. The room was clean and the cleaning staff was very polite and accommodating. The carpet in the room seemed to be dirty and in need of replacing. Other than those few things the stay was good as can be expected.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank TheTater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CourtyardMemDowntown, General Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 19 August 2017

Thanks for your stay with us. And thank you for your feedback. We will investigate to determine why you did not receive your wake up call. Also, happy to say that we will be starting our hotel renovation program in the next few days. The carpet cleanliness issue is being addressed and all new carpeting will be put in all of our guest rooms and hallways. Hope to see you again in the future.

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Reviewed 10 August 2017

Better than average Courtyard. Very clean and modern. Bistro food was just ok. The staff was very pleasant and helpful. Check in was quick and easy. Parking was reasonable.
Located within walking distance to the river walk area, also walking distance to Beale St. we had to walk the trolly line was undergoing maintenance. (still) seems like its been down a long time.
There was two huge generators across the street powering an apartment building, they weren't excessively noisy but you could hear them running all night long.

Room tip: Rooms facing the trolly line have the best view but are not the quietest.
Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Ray U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deshanya W, Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 10 August 2017

Dear Earthbound Traveler,
We certainly apologize for the excessive noise from the generators. We have shared your feedback with our staff as well as the construction crew across the street. Thank you for your business!

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Reviewed 9 August 2017 via mobile

1st time to Memphis. In town for a long Wedding Weekend. The Courtyard is in a good location, close to Beale Street & The Peabody (to see the ducks). The hotel was exceptionally clean, lobby and rooms.

But...hotel staff wasn't service minded. Upon approaching check-in desks (multiple times) we were literally ignored and made to wait while staff chatted/joked with other hotel employees. They seemed absolutely annoyed at being ask about breakfast, directions or getting a cab. Maid service was disappointing. Opted out of 2 of 4 nights. They never touched the bathroom to replenish items used and didn't leave fresh towels. Would have to call for new ones whenever we returned at night.

We had coffee in the morning & the service providers were friendly and efficient.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank Luvmygirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deshanya W, Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 10 August 2017

Kathy S,
We are disappointed to hear that your stay was less than exceptional. I will pass on your feedback to our entire staff. Thank you for your business!

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Reviewed 28 July 2017 via mobile

I have stayed at many Marriott hotels, but this one is special. Customer service is excellent. Every staff member was pleasant and greeted me, wished me a good day, asked about my stay or asked if I needed anything. I look forward to staying here again.

Date of stay: July 2017
Trip type: Travelled on business
1  Thank ginaoliver64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lois D, Front Office Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 29 July 2017

Thank you for taking time to leave comments from your recent stay at our hotel. Our staff does work hard to provide exceptional guest experiences. I appreciate the perfect score and the positive comments. I am happy to share your feedback with our staff and we look forward to your next stay. Have a good day.

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Reviewed 14 July 2017

A wonderful hotel, that had nice clean rooms. Fairly close to downtown, not loud at all for sleeping. Nice hot tub with a patio, had that all to ourselves as sun was setting. Close to get to downtown hot spots, a great find.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank P8524YCcraigm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lois D, Front Office Manager at Courtyard by Marriott Memphis Downtown, responded to this reviewResponded 15 July 2017

Dear Craig M
Thank you for taking the time to comment on your recent stay at our property. We are thrilled you enjoyed your stay and was able to enjoy some of the cities downtown hot spots. We hope you will visit again.

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