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Reviews (1,068)
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All reviewsmade to order breakfastthe manager's receptionbreakfast staffshady groveindoor poolbusiness centerenjoyed my stayfront desk staffbusiness tripthe breakfast areacomplimentary breakfastnice staymemphis areabeale streetfreddiegoldfishlobby
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Reviewed 11 August 2017

This facility is a disappointment. It needs to be updating in a bad way. The service needs significant improvement. The place just seems old and tired, full of loud old guys at the bar, and not much else.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
3  Thank S4tyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen-AGM, Manager at Embassy Suites by Hilton Memphis, responded to this reviewResponded 27 August 2017

Thank you for sharing your comments about your recent stay. We sincerely apologize for falling short of expectations, as we pride ourselves on providing a memorable service experience. We will use your feedback to refine our processes and thank you very much for the opportunity to serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Property is clean and well maintained. Appears as though it's been renovated but I'd say not recently. Regardless, room was clean. As is the case with most Embassy Suites, the WiFi isn't great in the back room, but fine in the living room.

The restaurant downstairs is good if you like northern Italian dishes. If not, there's a Ruth's Chris within easy walking distance. Hard to beat that.

All in all, I'd recommend this Embassy to anyone for business/pleasure. Very friendly front office staff as well.

  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen-AGM, Manager at Embassy Suites by Hilton Memphis, responded to this reviewResponded 27 August 2017

I am so glad you had a terrific experience here at The Embassy Suites Memphis! Your comments are greatly appreciated and we hope you come back soon and give us another chance to serve you here at The Embassy Suites Memphis! Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Excellent hotel, great staff, clean rooms.
Awesome breakfast. Hot and fresh food.
Beautifully renovated. Great parking, The lounging area is so comfortable and peaceful. I love the waterfalls. Definitely worth your money.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank feliciaw313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen-AGM, Manager at Embassy Suites by Hilton Memphis, responded to this reviewResponded 27 August 2017

I am so glad you had a terrific experience here at The Embassy Suites Memphis! Your comments are greatly appreciated and we hope you come back soon and give us another chance to serve you here at The Embassy Suites Memphis! Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Mr. Freddie and the shift manager Tyler provided 5 star service and was very informative. When we needed assistance Mr. Freddie didn't hesitate to accommodate our family and Tyler ensured we didn't need anything at all. Great job!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank AndreaandJames H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen-AGM, Manager at Embassy Suites by Hilton Memphis, responded to this reviewResponded 27 August 2017

I am so glad you had a terrific experience here at The Embassy Suites Memphis! Your comments are greatly appreciated and we hope you come back soon and give us another chance to serve you here at The Embassy Suites Memphis! Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

My real complaint was the bathroom/ sink water temperature. It never remained HOT.
I think a 3.5 * rating would be better.
The location was minutes from shopping, and resteraurnts.
Breakfast was enjoyed by all.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank blackjack0436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen-AGM, Manager at Embassy Suites by Hilton Memphis, responded to this reviewResponded 27 August 2017

Thank you for sharing your comments about your recent stay. We sincerely apologize for falling short of expectations, as we pride ourselves on providing a memorable service experience. We will use your feedback to refine our processes and thank you very much for the opportunity to serve you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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