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122 - 127 of 1,269 reviews
Reviewed 24 May 2021 via mobile

We booked to stay at Welcome holiday park for a long weekend. Before booking, I emailed the company we booked through to ask if facilities would be open and was advised that as it was after 17th May, they would be. After booking and paying in full, we were told that Welcome holiday park were only letting customers who booked directly with them to use the facilities. I contacted the park but didbt get anywhere So, and weren't able to cancel. So we had a long weekend in the rain, with two toddlers, unable to use the pools, childrens activities, restaurant, cafe, nothing.
Whilst we appreciate businesses have to be mindful of covid restrictions I don't see why they can't do what other parks are doing and just offer time slots for facilities to ensure social distancing? Instead they have decided to penalise an entire group of paying customers. So we paid £110 per night and couldn't use anything. We would have been better off in an air B&B Absolutely disgraceful.

Room tip: Choose another holiday park that actually value ALL their customers.
Date of stay: May 2021
Trip type: Travelled with family
Thank Holloydy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lucy Baker, Marketing at Welcome Family Holiday Park, responded to this reviewResponded 24 May 2021

Holly, this is very disappointing for us to hear that the private owner you made the booking through did not communicate the information to you in time for you to cancel your holiday.

Here at Welcome Family, we have a contractual obligation to guests that have booked directly through us to provide them with access to our facilities. Social distancing legislation has meant we have reduced capacity in our facilties and therefore our guests will have priority.

We are extremely saddened to hear that your booking agent did not inform you of this and hope that you pick up your complaint about your booking with them.

We would love the opportunity to welcome you and your family back to the park again, and would recommend booking directly with us to allow you all to enjoy the park at its fullest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2021

We visited this park for a weekend break in May ,our first holiday since lockdown and was pleasantly surprised . We only paid £139 for a caravan so we went expecting anything fantastic On arrival the caravan was as we expected, a little bit tired but spotlessly clean and the the thing that made it a little bit special was there was a plate with tea coffee , sugar and some biscuits and also some milk in the fridge -just enough for a cuppa after a long drive. Very thoughtful .Although the facilities were closed there is a fabulous indoor pool and a clubhouse .The camp is a nice size so wherever you are staying you are not far from the action .I will definitely be returning

Date of stay: May 2021
Trip type: Travelled as a couple
Thank paula w
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lucy Baker, Marketing at Welcome Family Holiday Park, responded to this reviewResponded 20 May 2021

Thank you for taking the time to leave us this review and we really are so pleased that you had a great time with us! We do agree that a cup of tea after a long journey really does hit the spot doesn't it! We look forward to Welcoming you back to the park soon :)

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Reviewed 21 April 2021

We love it here! It’s my first time here. The park is so friendly and clean!! DOG Friendly we only go to dog friendly areas

Staff are really friendly

Loads of parking
Close to the train station so exploring is really close
Covid safe
Our lodge was spotless on arrival

Date of stay: April 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Martin F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lucy Baker, Marketing at Welcome Family Holiday Park, responded to this reviewResponded 13 May 2021

Thank you so much for taking the time to leave us such a lovely review and that's great to hear we have now been crowned as your New Regular Holiday Place! We look forward to seeing you again soon :)

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Reviewed 23 November 2020

We have been visiting the Welcome since 1998 when I was 10 and this year I took my 7 month old daughter for her first holiday. Even with restrictions in place, the Welcome did not disappoint. All staff exceptional and an extremely special mention to Mr Mark Price and his entertainment team for their fabulous work, especially during the lockdown with their online entertainment. Can't wait for 2021!

Date of stay: September 2020
Trip type: Travelled with family
Thank StarGirl1608
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lucy Baker, Marketing at Welcome Family Holiday Park, responded to this reviewResponded 23 November 2020

Awww!! We love that we are part of your family's memories and especially fabulous that we were your daughters first ever holiday! We are exceptionally lucky that all of our teams have been so amazing this year and it's great to hear how much you appreciated it - we look forward to seeing you again next year!

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Reviewed 7 November 2020

As a family, we booked in at the Welcome Holiday Park on the 31st of October. The accommodation was first class and spotlessly clean, we were greeted with a smile and were sorted with our accommodation in ten minutes it was fantastic as I needed disabled access it was comfortable. The staff in the clubhouse were first class very helpful and always cheerful, and the entertainment staff lead by Mr. Mark Price and his staff went above and beyond what they had to do, the entertainment was out of this world, we believe that you would have to go along way to find better entertainment they young people working with Mark Price were just superb the standard of singing and dancing was just fantastic and they were all very friendly, and we are about to book for next year because we had such a great time. Although our holiday was cut short by the covid the owners of the camp have just gone above and beyond by offering us such a great deal because of our holiday was cut short, as a family, we feel we have found the best holiday camp for us, we will be back next year, I would just like to say a great big thank you to Mr. Mark Price and all the staff for making our holiday the best it could be in the circumstances see you all next year 5 star rating.

Room tip: Just make sure you book the right accommodation you need for your family please read the booklet properly so you will not be disappointed
Date of stay: October 2020
    • Location
    • Rooms
    • Service
Thank Departure487021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lucy Baker, Marketing at Welcome Family Holiday Park, responded to this reviewResponded 7 November 2020

Wow! Thank you so much - we always love to hear how much our guests have enjoyed their holidays with us and even more so when we can look forward to you coming back again next year!

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