Stayed for 5 days last week. The location is close to the centre of St Helier so you can walk into town or to the sea front. It’s just off a busy roundabout so ask ahead of arrival if you need a quiet room as a lot of the rooms face one of the two roads to the front and side. The hotel has a lot of free parking with key code security bollards for extra security.
The hotel is not a standard room/floor layout and has been extended over the years and the lift stops in between floors so if you have cases, you’ll need to get them up a few steps to the lift and then decide to walk down a few steps to your floor, or up a few. The staff are very helpful so ask for help if you have mobility issues.
The stairwell seems to be one of the only solid areas that doesn’t creak so be prepared for creaking floor boards from the room above. The stairs could be cleaner and most days looked like they hadn’t been vacuumed but the rest of the public areas are clean and tidy. Although our room looked tired, housekeeping do a great job and it was very clean. The curtains are also dated and don’t keep out much light so bring an eye mask if you need more darkness. We could hear a lot of noise from...Stayed for 5 days last week. The location is close to the centre of St Helier so you can walk into town or to the sea front. It’s just off a busy roundabout so ask ahead of arrival if you need a quiet room as a lot of the rooms face one of the two roads to the front and side. The hotel has a lot of free parking with key code security bollards for extra security.
The hotel is not a standard room/floor layout and has been extended over the years and the lift stops in between floors so if you have cases, you’ll need to get them up a few steps to the lift and then decide to walk down a few steps to your floor, or up a few. The staff are very helpful so ask for help if you have mobility issues.
The stairwell seems to be one of the only solid areas that doesn’t creak so be prepared for creaking floor boards from the room above. The stairs could be cleaner and most days looked like they hadn’t been vacuumed but the rest of the public areas are clean and tidy. Although our room looked tired, housekeeping do a great job and it was very clean. The curtains are also dated and don’t keep out much light so bring an eye mask if you need more darkness. We could hear a lot of noise from next door rooms and the usual inconsideration with some letting doors bang shut so I’d recommended earplugs, too. The toiletries are very nice and gentle on the skin but ladies, take some conditioner as this isn’t provided. There’s also a good selection on the complimentary tea/coffee tray and reception staff are happy to give you extras should you need them.
The breakfast was very good with a good choice of fruit, cereal, cheese, meats, cooked breakfast and pastries - the croissants were very good! There was also a good selection of teas and they provide porridge and dairy free milk on request. The breakfast service was very efficient from the staff although we did find that there was little interaction between dining room staff and guests. The most welcoming is the lady who checks you into the dining room - she’s very smiley, warm and welcoming and also does many things in the dining room very efficiently. At night, Kip who works mainly in the bar area is a total hoot! He is very engaging and has a wicked sense of humour. The bar is well stocked and if Kip doesn’t encourage you to try the local beer, give it a go as it’s good. There was also a nice bar menu available if you’re not on a half-board basis and all the meals we had at night were well priced, of a good standard and very well presented.
The pool is a nice touch but it would have been nicer to have some chairs to relax on. There are chairs and loungers outside the pool building, but on colder days, some inside seats would have been useful, however, I appreciate space is an issue. The poolside changing rooms are very well equipped with a shower, hairdryer etc and towels are available by the reception desk.
Overall, we had a lovely stay at the Norfolk Lodge and wouldn’t hesitate to stay here again.More
Show less
