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All reviews busy roundabout evening entertainment swimming pool town centre towels provided single room family room no lift bar meals buffet style family holiday small gym porridge sun terrace staff were excellent three star plenty of hot water
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Reviewed 26 June 2022

The strength of this property is the amazing front desk staff. In particular, Robert went out of his way to help book tours, recommended day trips, arranged taxis, and provided good directions for exploring the area. The restaurant food is good, the service in the bar is excellent. Easy to walk to the main center from the hotel.
Now, the rooms. They are basic, very basic. You get what you need, nothing more. It was particularly hot during our visit, and we did request a fan. There isn't much air flow and it can be a long, sleepless night.
But we would stay again, because the staff are so helpful.

Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank Victoria14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Manager Jersey, General Manager at Norfolk Lodge Hotel, responded to this reviewResponded 27 June 2022

Thank you for your review. Our staff are delighted with your comments and that you enjoyed staying with us.

We are pleased you found us to be an easy walk to the main centre and that you would stay with us again.

Our Norfolk Lodge is an AA three Star hotel and sits comfortably within its grading. Thank you once again.

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Reviewed 23 June 2022

Wonderful staff,food wonderful.we were not informed by jet2 the amount of stairs and steps at the hotel. No Lift .room dated but clean linen and towels very good ,we had to ask to move to lower floor as room very hot .and stairs got to much ..

Room tip: Ask for lower floor ,no A/C in number 37 very hot as sun directly on the roof
Date of stay: June 2022
    • Location
    • Cleanliness
    • Service
Thank Theresa R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Manager Jersey, General Manager at Norfolk Lodge Hotel, responded to this reviewResponded 27 June 2022

Thank you for your custom. Your 5/5 overall review is greatly appreciated.

The majority of the hotel is served by an Otis Passenger lift. Bedrooms with lift access may be requested at time of booking and we are pleased that we were able to move you within the hotel to a low floor during your stay.

Thank you once again and we are pleased you enjoyed your first visit to our hotel.

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Reviewed 18 June 2022

WE, my wife and I stayed at the Norfolk Lodge Hotel for six days in early June. We were part of an escorted group with a first class tour manager who was on hand as and when required,
The hotel was not a modern establishment but had an ambience of yesteryear. The staff were superb, all ways smiling, very polite and nothing was to much trouble.
Meals were varied on a daily basis and plentiful. There was evening entertainment which on the whole was first rate.
We would have no hesitation in booking and staying at the Norfolk Lodge Hotel when next in Jersey.
A big THANKS to all the staff for making out stay very enjoyable.

Date of stay: June 2022
    • Value
    • Location
    • Service
1  Thank david p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Manager Jersey, General Manager at Norfolk Lodge Hotel, responded to this reviewResponded 20 June 2022

Your 5/5 review score in all areas is greatly appreciated by our team here at the hotel. We are pleased that you felt you enjoyed a first class break with us here at the Norfolk Lodge Hotel. Thank you for your valued custom and feedback.

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Reviewed 18 June 2022

We stayed at the Norfolk Lodge Hotel in jersey for 7 days. We had travelled after a long wait since the pandemic. The hotel location from the town centre is very convenient to walk if you have no mobility issues. The hotel had everything to die for, from food to staff. The staff are unbelievably welcoming , however one member of staff is by the name Robert is a creme de la creme of everything good that be described about the hotel. Robert who is in charge of the reception is not only professional but someone knowledgeable about the Hotel operation. He was all over, he was helping train staff in both the restaurant and the bar which we found to have very nice meals. His sense of humour is unquestionable, his smile is to die for. I have been in the corporate world for over 30 years and such kind of staff are rare. He is a real assest to the hotel. The hotel was super clean despite not been as modern as you would expect. All in all our stay was nothing but good. We hope to be back on our next holiday to meet the lovely staff and Robert in specific.

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank undoubtelytravellerm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Manager Jersey, General Manager at Norfolk Lodge Hotel, responded to this reviewResponded 20 June 2022

Thank you for trusting us with your first trip away for some while. It is wonderful that you enjoyed your week long stay.

Our team of staff are delighted with your kind feedback. Thank you for recognising where you received exceptional service.

We are indeed a traditional hotel in style, with larger public areas than most modern build hotels.

Finally, your custom is appreciated and should you choose to re-visit then you would be most welcome here at our family owned Norfolk Lodge Hotel.

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Reviewed 16 June 2022

Thoroughly enjoyed my week at this friendly and helpful Hotel.
I sent an email beforehand to ask for a quiet room, which I received , away from the lift and street noise. There were 30 steps up to my single room, which didn’t bother me, as I said I had no walking issues.
Room was a nice size and plenty of storage space, shower pressure was fantastic and always plenty of hot water.
I booked bed and breakfast with Jet2.com, as I am out all day, however I ate in the Restaurant for 4 nights as the food was lovely, fresh fish was beautiful and the poached haddock and tiger prawns …. So yummy, Set out in a buffet style in hot serving dishes, it was being topped up continually, so no food was sitting around for long, it worked really well. Compliments to the Chef.
Staff throughout the hotel were so pleasant, helpful and immaculate, well done to you all.
My only one negative point was that the pillows were not soft enough for me personally!
Thanks for a great stay

Room tip: Back of the Hotel if traffic bothers you.
Date of stay: June 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jane M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Manager Jersey, General Manager at Norfolk Lodge Hotel, responded to this reviewResponded 17 June 2022

Thank you for your kind comments and we are delighted that you thoroughly enjoyed your week and found us to be good value.

We are pleased that you enjoyed your quieter bedroom, allocated as requested. An Otis passenger lift serves the main bedroom wing of the hotel. As such the majority of our guest accommodation at the hotel is served by a lift. There are also many low floor bedrooms in the wing of the hotel you occupied. Low floor bedrooms or bedrooms with lift access may be easily requested at time of booking.

Finally, your comments on our catering are very much appreciated by our team here at the hotel. Thank you for your valued custom and feedback.

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