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Reviews (2,208)
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2,209 results
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1,199
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Traveller rating
1,199
626
247
84
53
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All reviews champagne bar elizabeth castle victoria restaurant tassili restaurant sea view five star hotel small balcony lovely hotel steam room sea front first class main restaurant nothing is too much trouble short break walk in shower hire car busy road
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22 - 27 of 2,209 reviews
Reviewed 28 December 2021 via mobile

The position of the hotel is great, superb views and walking distance to town. Location cannot be faulted.
The staff are also without fault. Attentive, polite yet friendly. They are indeed a huge asset to the hotel.
The reason for the 3 rating is the standard and style of decor. It is not a 5star hotel. The colours are dull and depressing, the bedroom in our suite had no windows to look out of, though granted, the living room was at the front with a great view. The sofa and easy chairs were uncomfortable, we had to use pillows off the bed as there weren't any cushions.
We spent Christmas at the hotel, but it certainly lacked Christmas cheer, though the staff did their best.
The hotel building is old and it could really try and market its own history and celebrate the quirks of the building and not try and make it look modern on the cheap. Such a shame. Great location, staff, sadly there were no extra touches that make it a 5 star experience. Perhaps after covid when trade picks up, the necessary investment can be done

Room tip: Get a room at the front of the building
Date of stay: December 2021
Trip type: Travelled as a couple
1  Thank Buckshawhomes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mat Ouvrard, Other at Grand Jersey Hotel & Spa, responded to this reviewResponded 8 January 2022

Dear Buckshawhomes,
Thank you for taking the time to review your visit with us. I am sure the Team will be especially delighted with your positive feedback. I am sorry that on this occasion our decoration did not exceed your expectations and hope that you will allow us another opportunity to welcoming back in the future.
Warm wishes,
Mat,
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2021

We have just returned from a 4 night stay over Christmas, our second visit this year, and were not disappointed. The staff are always smiling, friendly, and nothing is too much trouble for them. Anthony and George were outstanding, and the bar staff in the Champagne Lounge were amazing. Everywhere was extremely clean and our bedroom was serviced everyday with fresh bed linen,towels, water, etc. Of course the location is superb with only a 5 minute walk into St Helier. On checking out, there was a query on our bill but this was resolved very quickly and professionally. I would highly recommend this hotel and shall definitely be returning in the summer next year.

Room tip: The road in front of the hotel is very busy at night so for a quieter room, you may prefer the south side.
Date of stay: December 2021
    • Location
    • Sleep Quality
    • Service
Thank Q543PCsusanw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mat Ouvrard, Other at Grand Jersey Hotel & Spa, responded to this reviewResponded 8 January 2022

Dear Q543PCsusa

Thank you for taking the time to post a review of your recent experience at the Grand Jersey Hotel. I hope that you will return very soon for another Grand experience. Regards, Mat. Operations Manager

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Reviewed 24 December 2021 via mobile

Just had a wonderful lunch and relaxing afternoon celebrating Xmas early with my dearest friends in the Champagne Bar. Thank you to Anthony for looking after us so well , what a professional and George who was so charming and engaging, a complete natural and a delight.

Date of stay: December 2021
Trip type: Travelled with friends
Thank Jvloock
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mat Ouvrard, Other at Grand Jersey Hotel & Spa, responded to this reviewResponded 8 January 2022

Dear Jvloock,


Many thanks for posting such lovely comments.
I am sure Antony and our Team will be especially delighted with your positive feedback.

Regards,
Mat.
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2021

We stayed in September 2021. On check-in we were advised there was a staffing problem and the rooms would serviced everyday. This did not cause us any problems as the hotel was completely up front and made other arrangements for replenishing bathroom items and towels etc. As an added bonus we were refunded £30 each day the room was not serviced. The hotel is in a great location for getting about and provided ample breakfasts

Date of stay: September 2021
    • Location
    • Cleanliness
    • Service
Thank Panzyp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mat Ouvrard, Other at Grand Jersey Hotel & Spa, responded to this reviewResponded 8 January 2022

Dear Panzyp,
Many thanks for your lovely comments.
Our Team will be delighted for the recognition of their customer service.
We all look forward to welcoming you back soon.
Regards,

Mat,

Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2021 via mobile

Gone from 0 to hero :) . Had a really noisy room and was dreading the next 4 nights. The amazing manager swapped our room .

Breakfast is really amazing and looking forward to afternoon tea.
Hotel is in a perfect location to explore the vicinity.

Wish it was summer as the beach looks stunning.

Room tip: Book sea view room
Date of stay: December 2021
Trip type: Travelled with family
Thank Donna_derbys
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mat Ouvrard, Other at Grand Jersey Hotel & Spa, responded to this reviewResponded 8 January 2022

Dear Donna,

Many thanks for your lovely review, we are pleased that you enjoyed your visit at the Grand Jersey Hotel.

We look forward to welcoming you back soon.

Regards,

Mat.

Operations Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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