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Traveller rating
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All reviews champagne bar elizabeth castle victoria restaurant tassili restaurant sea view five star hotel small balcony lovely hotel relaxation room sea front steam room first class main restaurant nothing is too much trouble short break walk in shower hire car
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80 - 85 of 2,236 reviews
Reviewed 11 September 2021

We have just returned from a very enjoyable seven night stay at the Grand.We had a spacious deluxe double room (317) with ocean view at the front of the hotel overlooking St Aubin's bay and the Elizabeth castle.It was an ideal location and only ten minutes walk to the lovely shopping area.Our room was nicely decorated and had everything we required.
The hospitality industry on the island is suffering from a severe shortage of staff and is operating on about 20 percent staffing levels.However, despite many staff working around 100 hours per week to help cover the shortfall the service provided is still generally excellent.The staff try very hard to please and maintain a positive outlook.
Unfortunately the stand out restaurant the Tassili was closed during our stay but we had been pre-notified.The Victoria restaurant was also closed due to staffing issues, so we ate in the Champagne Lounge with the a la cart menu being generally available.However, the food served was delicious and the table service acceptable under the circumstances.The creme brulee was outstanding.A special mention to Emily and Peter who looked after us.
We also enjoyed the breakfasts which were self service.There was a good selection of
hot and cold food and the hot dishes were replenished regularly to maintain the quality.The bacon and sausage were some of the best we have eaten compared to similar hotels.
It was our first visit to Jersey which is a beautiful island and we would certainly like to return when we would have no hesitation in staying again at the Grand.

Room tip: A sea view is definitely worth it.
Date of stay: September 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Delboy5822
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 14 September 2021

Dear Delboy5822,

Thank you for leaving such a great review following your recent stay with us. It certainly sounds like you enjoyed your time in Jersey and glad to see you would like to return to our stunning island and of course the hotel.

The team really are working tirelessly and do a fantastic job trying to make all stays enjoyable. Whilst it may seem like the team are always here and we are indeed short of team members, I could not possibly look them in the eye if we were asking them to work anywhere close to 100 hours.

We do share all feedback with the team and I know Peter and Emi will be thrilled to see a personal mention as well as the breakfast teams.

We look forward to welcoming you back in the future for another great stay and thank you again for your review.

Yours sincerely,

Shaun McGachan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2021 via mobile

A fantastic hotel right on the Esplanade,with great views over to Elisabeth Castle.
We booked a superior room,could not fault the room,very spacious with nice bathrooms.
The staff are some of the freindliest you will meet in a hotel,they are always on hand if you require any help.
Breakfast buffet,mind blowing,every conceivable breakfast item is there to choose from,very enjoyable.
The bar also acts as restaurant at moment due to staff shortages,main restaurant is closed.
Outside champagne terrace very nice to sit in sun. And watch people along Esplanade.
Would highly recommend this hotel.

Room tip: On site parking is complimentary. Ask for a superior room to sit in bed and still see the sea!
Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank PENANGMAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 14 September 2021

Dear PENANGMAN,

Thank you for taking the time to leave a review following your recent stay with us. It was great to see you found us perfectly situated for exploring the island and of course for the stunning views of Elizabeth Castle.

The team are our greatest asset and they will be thrilled to see your kind comments regarding their friendliness.

We look forward to welcoming you back in the future for another enjoyable stay, and of course more people watching.

Yours sincerely,

Shaun McGachan
General Manager

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Reviewed 27 August 2021 via mobile

Hotel looks tired in some places, champagne bar looks dark and dismal at night with obvious signs of wear and tear on windows and bar furniture.
However outside terrace bar is assest if it was open every evening as closes Monday n Tuesday. Not good if your only staying a few nights.
Rooms adequate, but worried cups and glasses were washed in room sink, there didn't seem any clean ones on trolley, which should be after watching on TV hotels being pulled up for this.
Breakfast was very good, and all staff were very polite especially Brenda at breakfast.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank christinecL9106DA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 27 August 2021

Dear Christine C,

Thank you for taking the time to leave a review and for your feedback.

All feedback is shared with the team and your comments taken on board and it was disappointing to see some of your comments. We do have Duty Managers on site and available 24 hours a day to discuss any concerns you may have but from reviewing our feedback logs cannot place the feedback.

I was glad to see you enjoyed the Terrace, breakfast and of course the service provided by the team. Brenda will be thrilled with a personal mention.

Thank you again and we look forward to welcoming you back in the future.

Yours sincerely,

Shaun McGachan
General Manager

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Reviewed 25 August 2021

Stayed here a few times so know what to expect.

We had a nice room with side view, clean, big enough and comfortable, beds are a bit hard.

We like the gym and pool, girl on desk awlays freindly.

Breakfast is as always only just OK, my husband prefers a cooked breakfast but its average at best, products seem cheap, stayed away from that area, cereal, fruit & yogurts are fine and stuck with boiled eggs though some mornings a long wait, toast OK, tea not great.

Had a quick bite one evening service not that freindly and food was nice enough.

Drinks were good and served chilled, we used the area outside on the Friday, service fine and there was a DJ so good to hear music.

Was planning to have one night with room service and watch a movie but no Netflix, Amazon or iPlayer available, which is poor for a 5 star hotel, (which I dont think it is really ) they lost our custom and we went out instead.

Housekeeping was fine and requested additional water & T Bags and this was always done for us.

The localtion is very good for us.

I would stay here again as we have done in the past, but again it is not a 5 Star Hotel, think it needs some updates.

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank VickiIOM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 25 August 2021

Dear VickiIOM,

Thank you for taking the time to leave a review following your recent return stay with us.

Your feedback on the various areas will be shared accordingly with the respective teams to pick up on where required and I appreciate your specific comments to assist us.

It was great to see you enjoyed your time in Jersey from your other reviews and we all look forward to welcoming you back in the future.

Yours sincerely,

Shaun McGachan
General Manager

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Reviewed 24 August 2021 via mobile

Stayed here for a long weekend and enjoyed our stay in this hotel. The staff are so nice and nothing is too much trouble. We had room 228 which was at the back of the hotel and looked into a back yard. It's not the best and was a wee bit small however it had a kettle, fridge, air con and iron/board. Outside the hotel at the front they have built a outside seating area with parasols which include heaters plus a bar. It's lovely to sit outside with some grape juice and watch the world go by. The indoor pool is immaculate as is the gym which was well equipped. Breakfast was also really enjoyable and included full English plus continental breakfasts. Lots of fruit and cereals are also available and to be honest if you can't find something to eat there you must be extremely fussy...Great location and a bus picks you up at the airport and drops you right outside the hotel.....definitely recommend this hotel

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank billybaird
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 24 August 2021

Dear billybaird,

Thank you for taking the time to leave a review following your recent stay with us. It was great to see so many areas met your expectations and I was delighted to see your feedback regarding the team.

I note that one of our Small Classic Doubles was booked, these rooms are quite popular as they provide a good value option for guests who intend to be out exploring the island and not planning to spend too much time in the room. We have the average square metres for each room type listed on our website to help our guests better understand the size of room type being booked. You may prefer one of our Deluxe or Superior Rooms on your next visit if you require more space.

The team have worked really hard on improving our breakfast offering and to see your feedback will mean a lot to the team. We do share all feedback and I know they all will be thrilled to see your review.

Thank you again and we look forward to welcoming you back.

Yours sincerely,

Shaun McGachan
General Manager

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