My wife and I came back to Jersey 25 years after getting married and spending a few days there on a honeymoon back in 1996. The honeymoon had been a wedding gift back then because like many young couples we were counting the pennies and we literally ran out of money on our last day. On that original honeymoon we had sat outside the Grand and vowed to one day come back and stay there (we were in a hotel you would kindly describe as 'budget') when we could afford more than a shared bag of chips for dinner! It was also my wife's 50th birthday this year so I decided to chance the Covid chaos and book a 10 night stay at the hotel we had admired from a seafront bench back on that original honeymoon. We arrived to find on site parking, which was a huge bonus as many hotels in the area do not have any, and the staff in reception were unfailingly polite, helpful and cheerful. The hotel was clearly battling the daily nightmare of staff shortages due to a combination of Covid and Brexit, not to mention the Pingdemic, and despite this I rarely saw smiles far from their faces despite the insane hours many of them were clearly working. Quite how Anthony was still smiling at 7am after seeing him still working the previous evening at the tail end of a shift that must...My wife and I came back to Jersey 25 years after getting married and spending a few days there on a honeymoon back in 1996. The honeymoon had been a wedding gift back then because like many young couples we were counting the pennies and we literally ran out of money on our last day. On that original honeymoon we had sat outside the Grand and vowed to one day come back and stay there (we were in a hotel you would kindly describe as 'budget') when we could afford more than a shared bag of chips for dinner!
It was also my wife's 50th birthday this year so I decided to chance the Covid chaos and book a 10 night stay at the hotel we had admired from a seafront bench back on that original honeymoon.
We arrived to find on site parking, which was a huge bonus as many hotels in the area do not have any, and the staff in reception were unfailingly polite, helpful and cheerful. The hotel was clearly battling the daily nightmare of staff shortages due to a combination of Covid and Brexit, not to mention the Pingdemic, and despite this I rarely saw smiles far from their faces despite the insane hours many of them were clearly working. Quite how Anthony was still smiling at 7am after seeing him still working the previous evening at the tail end of a shift that must have stretched over 14 hours was beyond me and I am sure many others were also working similar hours!

From the moment we arrived we were made to feel incredibly welcome and nothing was too much trouble. I had emailed the hotel to look into booking flowers or champagne in the room as a surprise for my wife but due to British Airways changing our flights 3 times (the last being 72 hours before departure) I didn't arrange it as I had no idea if we would ever actually make it there!
On arriving in our room, which had an amazing view of St Aubin Bay (if you can afford it find those extra pounds to book a Seaview because as the sun rises over the castle it is breath-taking), I was shocked to see a bottle of chilled champagne, flowers, chocolates and a birthday message for my wife.....a really lovely and thoughtful touch that tearfully made my wife's day when coupled with the lovely room and view! Of course I did the decent thing and did not try to claim the credit! A lovely touch by the hotel and staff who always gave me the impression at every turn that they genuinely cared about our stay and that it was as memorable as possible.
As I have mentioned the room was very nice, an amazing view, a double shower cubicle with rainforest shower and built in air conditioning which was a must given the weather was amazing. Again a feature many of the other hotels in the area did not have and one that makes a huge difference at night. The bed was very comfortable and I couldn't fault room service who were great even when my wife suddenly announced she wanted a Jersey Grand Club Sandwich one night at 1am! The room was cleaned immaculately and I really couldn't fault the accommodation.
The Spa has excellent facilities with the only issue being the Covid restrictions making use of the facilities a little more challenging (only 2 persons in the Jacuzzi or Steam room for example) but that is an unavoidable issue for the hotel and obviously is in place to help keep people safe.
Breakfast was a riot of every conceivable option and while I rarely wandered far from traditional English fare my wife enjoyed the continental, fruit and cereals and yoghurt. The window for breakfast is also very wide as some hotels give you no more than a couple of hours to make it and eat. You will not leave hungry.
The terrace bar is one of the best features of the hotel when the weather is fine and it is hugely tempting to forgo venturing out to town given the bar food is excellent (especially the sharing platters) and the selection of cocktails wide and varied. I would especially recommend the Espresso Martini and Mirabeau Rose.
We did not get to sample the hotel restaurant which was closed until our last 2 days and due to a mix up with reservations we did not get to try it (it was recommended to us by 2 other hotel managers during our stay!). Even here the staff couldn't have been more apologetic about the mix up. They rang round and found us an alternative restaurant with a similar food style and also sent up a complimentary bottle of Champagne to apologise.

I would never stay anywhere else on Jersey having now sampled the Grand's hospitality and they played a huge part in making our return to the island incredibly special and memorable. The efforts they made to keep that swan sailing serenely on while the legs must have been paddling at 300 mph to keep the place moving was a credit to them all and we loved every minute.
Thank you and we will definitely be back!More