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Traveller rating
1,213
632
253
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53
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All reviews champagne bar elizabeth castle victoria restaurant tassili restaurant sea view five star hotel small balcony lovely hotel relaxation room sea front steam room first class main restaurant nothing is too much trouble short break walk in shower hire car
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Reviewed 11 August 2021 via mobile

Hi visited the Tassili restaurant at Grand Jersey Hotel for dinner with my partner. I had read the glowing reviews about the taster menu and it did not disappoint. It was a truly magical experience from start to finish. We received exceptional service from Ednor and Connor and they really made our night special. The Executive Chef Nicolas also came out to speak to us at the end as we had asked to meet him. He really gave us the time to feedback to him and chat.I will definitely be returning to this restaurant next time I visit Jersey. A truly incredible experience

Date of stay: August 2021
Trip type: Travelled as a couple
Thank 270mariam270
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 12 August 2021

Dear 270mariam270,

Thank you for such a great review of Tassili whilst visiting the Grand Jersey.

We really do feel like we have something special with Tassili and it is from feedback like yours which makes us feel as proud as we do. I know Ednor and Conor will be pleased to see your feedback and I am glad you had chance to meet with Chef Nicolas.

We all look forward to welcoming you back on your next visit to Jersey.

Yours sincerely,

Shaun McGachan
General Manager

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Reviewed 10 August 2021 via mobile

Just returned from five nights at this splendid hotel. Not sure the facade does it any favours but do not be put off as everything about the interior; cleanliness, attention to detail, staff, food, decor, spa hits the mark. Nothing too much trouble.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank F5787EHcatherines
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 10 August 2021

Dear F5787EHcatherines,

Thank you for taking the time to share your experience and of course for your great comments.

I was delighted to see the cleanliness, attention to detail, staff, food and the spa all met your expectations and that you had an enjoyable stay with us.

We do share all feedback with the team and I know they will be thrilled to see your feedback. We look forward to welcoming you back in the future.

Yours sincerely,

Shaun McGachan
General Manager

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Reviewed 9 August 2021

Such a wonderful hotel.
Food was delicious, at a surprisingly good price. Breakfast was of a very good standard with plenty to choose from. (Would definitely recommend the afternoon tea).
Our room (135) was very clean and tidy on arrival with an amazing view of the coast out to St Aubins. Good selection of tea, coffee & hot chocolate.
The staff are the hotels main asset. A special mention must be made for Lois (such an endearing personality with a great sense of humour) & Brenda (very helpful & lovely lady). All the staff were great though always on hand without being too intrusive.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank colinhW6378KF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 9 August 2021

Dear colinhW6378KF,

Thank you for your review following your week long break with us. It was great to see you enjoyed the outlook from your room and that the breakfast quality and choice, afternoon tea and in room amenities all met your expectations.

You are absolutely correct, the team really are the best asset of the hotel. I feel very proud to work with so many amazing individuals who all work tirelessly to ensure everyone has a fantastic stay with us.

We look forward to welcoming you back in the future.

Yours sincerely,

Shaun McGachan
General Manager

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Reviewed 30 July 2021 via mobile

Nice enough hotel , very helpful and friendly staff , definitely not a 5 star hotel though , food was disappointing at lunch time and taken off the bill , lovely front terrace for drinks , breakfast buffet is good with freshly cooked omelette available

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank smgallagher17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Steve Hemsworth, Guest Services / Front Office at Grand Jersey Hotel & Spa, responded to this reviewResponded 2 August 2021

Dear smgallagher17,

Thank you for your review and the kind words regarding our wonderful team, they have worked extremely hard this summer and are an absolute credit to us. I am delighted to see you had the opportunity to enjoy the terrace in the sun over a few drinks and enjoying those fantastic views. Please accept our apologies again, for the issues at lunch, I am glad this was resolved at the time.

I do hope we get the chance to welcome you again.

Kind regards

Steve
Hotel Duty Manager

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Reviewed 26 July 2021

Well appointed hotel, staff were good, excellent breakfast. Small car park, the pool and spa are very good. Gym was well equipped. The service on the terrace left something to be desired. All in all a very good stay.

Date of stay: July 2021
    • Location
    • Rooms
    • Service
2  Thank YorkshireManinblack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shaun McGachan, General Manager at Grand Jersey Hotel & Spa, responded to this reviewResponded 26 July 2021

Dear YorkshireManinblack,

Thank you for leaving a review from what certainly looks like an enjoyable time with us. It was great to see the team as well as the breakfast experience meet your expectations. I am glad you also got to enjoy the gym, pool and spa area.

The team on the Terrace will take your feedback on board, but glad this did not detract too much from an otherwise enjoyable stay with us.

We share all feedback with the team and I know they will also be pleased to see your review.

We look forward to welcoming you back in the future.

Yours sincerely,

Shaun McGachan
General Manager

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