Stayed here with my parents, husband and sons was a brilliant hotel with pleasant and helpful staff . Rooms were lovely and clean . Breakfast was well organised with plenty of choice for everyone. Swimming pool and spa area very clean. Would definitely recommend
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Just back from 3 days at Hotel de France and really enjoyed it. Staff were really friendly and helpful. Room very clean and had all you need for a city break hotel. Good location with a 15 mins walk into town. Swimming pool was lovely. Ate one night in the restaurant and really enjoyed it. Included breakfast was plentiful and also options for extras. Would definitely stay here again.
Firstly we must address that the exterior of the hotel is absolutely stunning, interior could do with some updating. The spa is equally as beautiful, and kept Uber clean.
Unfortunately we had some issues the first evening with some loud music coming from one of the rooms.
It was reported to reception and we were given a credit on our room which we used at the hotels restaurant.The restaurant served lovely food to a high standard however the service was slightly slow due to the busyness of the hotel.However the staff at the restaurant and throughout the hotel were fantastic throughout our stay. Special shout out to Hattie!!!
I would highly advise staying at this hotel although slightly out of the centre it’s definitely worth spending a few days here.
Pros:
-Decent location a walk away from the city centre (10mins)
-Very secluded and quiet
-Beautiful gardens and grass to relax in
-Wonderful old-fashioned and relaxed atmosphere
-Professional and friendly staff
-Amazing spa and pool
-Breakfast buffet was delicious and had a lot of choice
-Amenities were well-stocked in the room
-Great value for money, but you still pay a premium
Cons:
-Room was small and dated
-Super tacky restaurant design was straight out of 1978
Lovely looking gardens as you arrive at the hotel some 20 walk from the town centre. The reception staff were friendly and attentive as were all the staff. The main facilities include an attractive dining area spa and swimming pool. The breakfasts were good and the evening meals not included in the price were good but expensive compared to eating out in the town. Our weeks stay on the fifth floor was over £1300 for bed and breakfast. Only one small lift was available all week so there was often a wait . The room didn’t have a mini bar to keep drinks cool and the room was like an oven The fan simply recirculated hot air. The room itself was tired and needs upgrading.
I may be easily pleased but I found HdF a most relaxing and enjoyable hotel to stay in. Yes, it might be a tad pricey but my overall experience was good.
Staff - All staff I encountered were friendly and courteous. The servers at the Terrasse restaurant we’re happy to chat but we’re not intrusive.
Facilities - Our room had been refurbished recently and was comfortable and impeccably clean - we had two visits from the House Manager to check that it had been cleaned to his satisfaction. I watched him check the toilet and waste bins and scrutinies the room in general.
Shuttle Bus - Maybe this could run a little more often, but it is a much appreciated service as a taxi cost £7.50 one-way.
Restaurant - The dinner menu is a little restricted but provided more than enough choice for our seven day stay. A barbecue menu is available on Friday and Saturday evenings.
Breakfast is essentially DIY but there is plenty of choice with all cereals and grains available along with yoghurt and juices. I am puzzled why anyone would really want to pay extra for food prepared to order: Scrambled egg, sausage, bacon, tomatoes and mushrooms were available and no limit on how much one might wish to eat. Cold meat and cheese complement the hot food and pain au raisin and similar are set out too. I do agree with other reviewers that one sometimes had to queue for the DIY coffee and toast.
As I said at the outset, maybe I’m easily pleased, but I would certainly use this hotel again if visiting Jersey.
