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Traveller rating
381
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62
30
17
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All reviews st helier sea view gb tours across the road bus stop dining room bus service sea front games room lovely hotel waiting staff couldn't do enough no air conditioning coach trip swimming pool car park tea and coffee
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Reviewed 20 July 2019 via mobile

Its hard to understand why this Hotel has only 3 Stars, it has everything that I expect from a 4 Star, I have had a great holiday, Room with a sea view, tea and coffee plentiful in the room, hairdryer etc. Restaurant with great menus and excellent evening service and breakfast plentiful. Views of the tide changing.

Date of stay: July 2019
Trip type: Travelled solo
1  Thank JoanHT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 July 2019 via mobile

Have just returned from a very pleasant 10 day stay at the Ambassadeur. I really can't find many faults, its spotlessly clean, nicely decorated and the food plentiful. We had a lovely sea facing room, a comfortable bed with lovely bed linen. Room serviced every day and towels changed. The hotel staff work extremely hard, they are friendly and willing. Our waiter, Andria Costa was excellent, more than happy to put forward our request for slight deviations to the menu.
The hotel is a little out of the way, however, there is a very regular bus service with the bus stop a little way up from the hotel.
My main gripe is the evening entertainment, there basically wasn't any ! out of 10 nights we had 3 nights with entertainment, and one of them was the same artist.
A suggestion I would make is for fans to be put In the bedrooms, without the need to ask as there is no air conditioning.



Date of stay: July 2019
Trip type: Travelled with family
2  Thank nicolasN4174AN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 July 2019

We really loved this hotel and will be coming back again, it’s on the beach and the pool is a real sun trap. The staff are wonderful, the dinner is five courses and the breakfast is plentiful. The rooms are good. However, our rooms (2 singles) had some kind of generator growling just outside the window 24/7 and there was a staff room maybe a laundry outside my window so the housekeeping staff had loud chats every morning at 7am. So avoid back facing rooms (I was 114). The front facing rooms have amazing views and the pool side rooms are so quiet. There’s an M and S just up the road with a chemist and food hall. They provide a laundry service and it’s so cheap 30p-£1 per item approx, insane! You can walk to St Helier or there’s a bus stop right outside. The rooms and bathrooms are serviced daily (sadly my shower only got to luke warm so I had to use the bathroom in the other room we had!) there’s a bus stop right outside to all over the island or the coach tours can pull up outside the front door. Hotel very quiet internally from other guests noise as there’s no young single sex groups.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank rachelparry2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 July 2019

The hotel was clean and tidy. When we went to settle down for the night we were woken by teenagers opposite,to the side and above our rooms. They were jumping out of windows and causing a lot of noise. The first receptionist we spoke to about them wasn’t really interested. We along with others complained every day but it still continued. The breakfast was good . The evening meals were good but everything was so rushed. As you finished one course the next course was out before you could digest the first course. At breakfast we were asked if we were booking for dinner. There was no interaction from the staff.They were there to do a job and that was it. We visited another hotel just along from ours and the ambience and customer interaction was first class.The swimming pool was cleaned every day but was put off from swimming in it as every morning the pigeons were in it.

Room tip: As far away from the pool
Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Majulie11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 June 2019

Come to Jersey - it’s beautiful... Choose a different hotel!
Whoever reviewed this hotel and gave it an excellent rating has, sadly, little experience of good holiday accommodation!
The staff are poorly trained in customer care and need, basically, to learn that manners and courtesy towards the public are essential in the service industry!
The room had a superb view with a huge clean and comfortable bed however, the pillows were atrocious - Flat, hard and uncomfortable! Breakfast was adequate - choice of cereal, fruit, juices and yogurt then cooked food is ordered. There is a four course evening menu set each evening (we didn’t have this so can’t comment!)
The thing which we found most “unusual” was the surprise on the barman’s face when we asked for the cocktail menu... in “The Cocktail Bar” - no cocktails available! “We don’t serve them as we have no cocktail glasses!” My question was why on earth would you call it a cocktail bar?? Perhaps when looking round the “lounge” the average age of the guests would explain why there was a limited choice on the “bar” menu.
The restaurants in other places we visited on our 3 day break were generally superb (staff friendly and very courteous) and the bus service was one of the best and cheapest we’ve ever encountered!

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank Liz C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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