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Reviews (149)
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All reviewsgay streettennessee theatrefree breakfastmarket squarebeautiful hotelgreat locationbars restaurantsfive nightsdirectly across the streetnot hesitate to stay here againminute walkfree trolleyvalet parkingbeautiful lobbyrecent stayself parkvalet service
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Reviewed 21 May 2018

Was very impressed with this customized Hyatt Place in an renovated old building in downtown Knoxville. The lobby is exquisite. The rooms are modern yet have a vintage feel. Complimentary breakfast was very nice. Highly recommend. Will be returning in the future for sure.

  • Stayed: May 2018, travelled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Don D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hyatt Place Knoxville/Downtown, responded to this reviewResponded 22 May 2018

Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them.

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Reviewed 19 May 2018

First trip back to Knoxville in 2 years.... changes and new hotels are a great change. The location, room and amenities are very good. The bar tender needs to be less obvious about her preferences in clientele.

  • Stayed: May 2018, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hyatt Place Knoxville/Downtown, responded to this reviewResponded 21 May 2018

Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.

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Reviewed 18 May 2018

I would give this hotel a much better, probably and excellent overall rating, if the parking wasn't so very bad. The parking is in a parking garage that is about a block or so away and this is in a part of Knoxville that a single woman would not want to be walking the streets late at night alone. I arrive very late and was told my only options was to park myself and walk that distance alone. I was ready to find another place to stay when a co-worker just happened to come in to check-in and he went with me. Because of the parking I will not chose this hotel to stay at again.

  • Stayed: May 2018, travelled on business
    • Value
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Thank 50StatesBucketlist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hyatt Place Knoxville/Downtown, responded to this reviewResponded 21 May 2018

Thank you so much for taking the time to post a review! We apologize if the self parking options were not what you were expecting. With our limited footprint in downtown Knoxville, we have set up a very competitive $20 per night valet service that provides unlimited in and out privileges to a nearby garage 24 hours a day. We always suggest our guests take advantage of this service as opting to self park certainly comes with a bit of challenges. We apologize you if your stay was anything less than amazing and hope to see you again the next time you are in Knoxville!

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Reviewed 18 May 2018

Clean rooms, good service, very pleasant staff, fitness room was well equipped, walking distance to a wide verity of restaurants, was easy to get around and minutes from the airport. Would love to stay there again.

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank celimt2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hyatt Place Knoxville/Downtown, responded to this reviewResponded 21 May 2018

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

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Reviewed 16 May 2018

First visit to Knoxville, this hotel was the perfect place to stay....downtown location, close proximity to the excellent Historical Society and Tennesse Theatre, within walking distance to the University, gardens, shopping, government facilities. The hotel has history which is explained in an interesting display on the lower level....many famous people stayed and performed here. Excellent restoration including a beautiful and comfortable lobby area which doubles as the breakfast seating area in the morning. BTW, breakfast was excellent, interesting choices like ancient grains and guacamole. The fitness center was huge with top flight, clean equipment and plenty of room to stretch. Room was spacious and comfortable, staff were helpful and friendly. There's a spectacular roof top area that seems underutilized. Fabulous views from up top. No reason to stay anywhere else.

  • Stayed: May 2018, travelled solo
    • Location
    • Sleep Quality
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Thank sstmango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hyatt Place Knoxville/Downtown, responded to this reviewResponded 17 May 2018

Thank you so much for your recent 5 star stay! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff, that provide such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thanks for the great review and staying with us! We hope you will visit us again.

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