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All reviews warehouse row broad street fire pit beautiful hotel parking garage valet service within walking distance rooms are nice front desk staff indoor pool downtown chattanooga staff was friendly definitely stay here again ruby falls spa foundry conference
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11 - 16 of 1,741 reviews
Reviewed 3 weeks ago

For the money i would NOT stay here again. Room was dirty when we went in and carpet was stained. We did report to front office and they offered a vacuum. Didn’t really seem interested even with photo proofs.

Date of stay: May 2021
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Review collected in partnership with Curio – A Collection by Hilton
Thank fajbaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia Martinez, General Manager at The Chattanoogan Hotel, Curio Collection by Hilton, responded to this reviewResponded 1 week ago

Dear fajbada,

We sincerely appreciate your feedback and are genuinely sorry your stay was met with disappointment and cleanliness opportunities. In an effort to continuously improve the overall experience for all guests, I humbly request you share your experience and opportunities for improvement in detail so we may make it right for you. You may reach me directly at pmartinez@chattanooganhotel.com. I look forward to connecting with you as well as welcoming you back to our hotel in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The room temperature was locked at a temperature for coolness that was to warm for us. The bed was uncomfortable and the lamps were high so you had to stand up to turn them on and off from the bed. Unhappy

Date of stay: May 2021
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Review collected in partnership with Curio – A Collection by Hilton
Thank Mwferris2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia Martinez, General Manager at The Chattanoogan Hotel, Curio Collection by Hilton, responded to this reviewResponded 1 week ago

Dear Mwferris2003,

We are so sorry to learn your experience was anything less than perfect! We pride ourselves on offering world-class customer service with Southern Hospitality. Our hotel recently converted to a Curio Collection by Hilton and like with any renovation, it does not come without its challenges and opportunities for improvement. We have assembled a dynamic leadership team at the hotel focused on improving the guest experience one guest at a time, every day, every stay. In an effort to continuously improve the overall experience for all guests, I humbly request you share your experience and opportunities for improvement in detail. You may reach me directly at pmartinez@chattanooganhotel.com. I look forward to connecting with you to make it right as well as welcoming you back to our hotel in the future!

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Reviewed 3 weeks ago

Hilton has made this a wonderful hotel. Very friendly, helpful staff. Very modern rooms. Great rooftop bar with creative, excellent food. Instant hot water was nice touch.
Once everything is open it will be great.

Date of stay: May 2021
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Review collected in partnership with Curio – A Collection by Hilton
Thank BealsBranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia Martinez, General Manager at The Chattanoogan Hotel, Curio Collection by Hilton, responded to this reviewResponded 1 week ago

Dear BealsBranch,

Thank you so much for taking the time to write a review on your recent stay with us. We sincerely appreciate your feedback and are thrilled to learn you enjoyed your experience. We have launched our new restaurant, FORGE, featuring Cultured American fare as well as our bourbon bar, Stills + Mash. We look forward to welcoming you back to The Chattanoogan Hotel!

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Reviewed 3 weeks ago

Everything was great! I felt safe and welcomed!!!Food was great. The atmosphere was a great vibe and just sitting out eating and looking at the view was amazing! Other people who stayed at another hotel wanted to stay at this hotel after seeing our pictures. I will be back!

Date of stay: May 2021
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Review collected in partnership with Curio – A Collection by Hilton
Thank KeDavis16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen Peavy, Sales at The Chattanoogan Hotel, Curio Collection by Hilton, responded to this reviewResponded 3 weeks ago

We are thrilled you enjoyed your stay! We agree, the atmosphere is amazing. Please tell your friends we would love to have them as well next time you all are in town!

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Reviewed 4 weeks ago via mobile

As other reviewers noted, the Google map takes you streetside and not to the courtyard entrance around back. We ended up circling the block a couple times before finding the turn-in. Self parking was easy and a short walk to the entrance. Very friendly staff. I just saw on TripAdvisor that I was supposed to get a complimentary breakfast as an elite member but no such offer was given. Not sure why not.

We had an issue with our room location in the middle of the night (noisy neighbors) and the front desk was quick to move us to another room. Very responsive! The room we ended up with was quiet, and clean with fluffy towels and Five Wits bath amenities. Makeup mirror and shower in bath. Mini-fridge was nice for keeping a few items chilled. En suite pod coffeemaker.Overall, I’d stay here again.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank CleopatraBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen Peavy, Sales at The Chattanoogan Hotel, Curio Collection by Hilton, responded to this reviewResponded 3 weeks ago

Thank you for staying with us! We value your feedback and apologize for the confusion regarding google map. We have tried (unsuccessfully) to update google but our address is on Broad Street so that is why it takes you there. So glad you were able to follow the building around and find valet/self parking. Gold and Diamond Hilton Honors members are able to receive a complimentary breakfast. I apologize for the miscommunication. We are thrilled that all in all you had a great visit and look forward to welcoming you again soon!

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