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Reviews (454)
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All reviewsfront deskmini kitchenbedroom suitefarm complexan extended stayhershey parkcold cerealshuttle serviceoatmealhome away from homeclean towelsfree breakfastfresh fruitstaff was very friendly and helpfulhot breakfastthe breakfast areabusiness center
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Reviewed 7 August 2015 via mobile

My wife, two daughters (ages 7 & 11) and I wanted to go to Hershey chocolate world and Hershey park. Not wanting to drive back and forth to ny in one day, I searched for a reasonably priced hotel that was close. This hotel fell in the middle price range. I'll tell you what though, it ranks up there with the more expensive hotels... The rare bad review this hotel gets is bogus. The suites are great, the free breakfast buffet is great and the staff is nice... Todd at the front desk is exceptional. When we were looking at flyers to see other things to do, he came out to us on his own and gave us suggestions as to what we might like. Not only that, upon leaving, I offered him a tip and he refused saying it was his pleasure... The only drawback to this hotel, the pool is not heated as advertised, and the water is really cold... However next time we go to Hershey , we will return to this hotel... For those who are curious, it is approx 15 minutes away from hershey

Stayed: August 2015, travelled with family
3  Thank 711man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 10 August 2015

Thank you for choosing Staybridge Suites Harrisburg Hershey for your overnight accommodations while in our area with your family to visit Hershey Park. It was a pleasure to read your kind comments and I look forward to sharing them with our team. Our entire staff takes great pride in our hotel and the services that we offer and your feedback will serve as encouragement as we strive to offer each of our guests the best stay possible. I am pleased that you enjoyed our spacious suites, delicious breakfast and great value. It is great to hear that we have won your loyalty and look forward to welcoming you back again soon!

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Reviewed 31 July 2015

We stayed here for 3 nights in the middle of July.....The place was clean, breakfast was amazing and our room was incredibly spacious. The hotel staff was great and helped us with directions and getting clean towels in the middle of the night when my son had an accident. We will absolutely return here when we come back to Hershey next year. The proximity to Hershey Park was great and there was also a Fireman's Convention there while we were there that my son loved!

  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 3 August 2015

It was such a pleasure for us to welcome you and your family to Staybridge Suites Harrisburg Hershey while you were visiting our area to visit Hershey Park and the Fireman's Convention. We are delighted to hear that you all enjoyed your stay and plan to return in the future. We look forward to welcoming you back and hope to always exceed your expectations.

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Reviewed 29 July 2015

My husband and I stayed here for 9 nights while attending a conference. Our room was clean, comfortable and well-equipped with fridge, stove, dishwasher, dishes. Breakfast was very good with enough variety that we enjoyed eating there as often as we did. The pool was clean and refreshing although outside access with seating area would have been nice. Friendly and helpful staff at the front desk was appreciated. Others in our group commented on the cleanliness of the laundry room. We would stay here again.

Room Tip: If you're concerned with street noise, there isn't any!
  • Stayed: July 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Dewey62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 31 July 2015

Thank you for taking the time to share your positive experience at Staybridge Suites Harrisburg Hershey with other travelers. We are so pleased that you enjoyed the convenience of our well-equipped suites, our great amenities and friendly staff. We are delighted that you plan to stay again in the future and we hope to always exceed your expectations.

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Reviewed 22 July 2015 via mobile

This is the best hotel I have ever stayed at. The fully stocked kitchen is great staff is great and rooms are perfect. The complimentary breakfast is awesome. The social on Tue Wed Thur evening is definitely a bonus. The patio is a great place to hang out and have fun. I would recommend this place to everyone I will for sure be back.

Stayed: July 2015, travelled on business
Thank Jon301985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 25 July 2015

Thank you for your kind review of your recent stay with us at Staybridge Suites Harrisburg Hershey. It is great to hear that you not only enjoyed our spacious suites with fully stocked kitchens, but that you also had the opportunity to take advantage of socializing with other guests at our Evening Social and relaxing on the patio. We are so pleased to hear that you plan to return and we look forward to welcoming you back again soon!

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Reviewed 10 July 2015 via mobile

The hotel at first seemed great. The staff was nice, but only had one over worked person at the front desk. We stayed two days. After a day we started to get lesions on us. After checking out the second day I looked up what bed bug bites look like. Sure enough that's what it was. When the hotel was called. They of course said they didn't have any. Later while soaking my cloths that couldn't be heated, one was floating dead. The hotel only cleans once a week to save on the environment. Great idea, except horrible for controlling of parasites. I will never stay at this hotel chain again.

Stayed: July 2015, travelled with family
6  Thank laurawP7159HE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah H, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 13 July 2015

All guest concerns and feedback are taken very seriously by our management and staff, especially in regards to any report of a potential pest issue in a guest room. As any well-managed hotel should, we have a professional pest extermination company that comes to the hotel on a regular basis and performs inspections and preventative treatment. Upon hearing your concerns, this room was thoroughly inspected and I am pleased to report that no evidence of bed bugs has been found.

As an extended stay hotel, our cleaning schedule does vary slightly from other hotels. Our policy is to provide “light touch” housekeeping daily during the week, which includes replacing towels, emptying trash and making the beds. Light touch housekeeping is also available on the weekends by request. Additionally, for guests staying longer than a week, we provide a full cleaning weekly at which time rooms are vacuumed and dusted, sheets are changed, etc.

Again, we take all guest concerns and feedback very seriously and we appreciate the opportunity to address your concerns. If you have any additional comments or concerns, please do not hesitate to contact us at the hotel.

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