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Debturn
Brisbane, Australia

Its a budget hotel - why the shock

4.0 of 5 bubblesReviewed 30 Aug 2019
Motel 6 is known for being cheap & Im surprised people seemed shocked in their reviews that it isnt 5 star facilities.
Check in was very quick, easy & friendly.
Our room was small but we were only crashing for the night so no biggy. The room, bathroom, floor, bed were all clean.
Yes there was no hairdryer or fancy ammenities - if you are after that pay twice as much & go elsewhere.
As for noise we didn't hear a thing.
2 negatives tho - no free wi-fi - you really need to look at that Motel 6 & the potholes at the entrance seem to have been mentioned for a couple of years so maybe Motel 6 don't own that bit of 'road'? But again maybe time to address it.
Overall it was cheap small & clean with easy access to resturants & the freeway.
Date of stay: August 2019
Trip type: Travelled as a couple
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6Team, Brand Experience Team at Motel 6 Portland East - Troutdale, responded to this review
Responded 25 Sept 2019
Hi Deb,

Thank you for taking time to share your review with us. We love hearing from our guests and are happy to hear you enjoyed your stay. We hope to see you again soon.

Safe Travels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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6 - 11 of 105 reviews
Reviewed 27 June 2019 via mobile

I needed a place to stay near the Troutdale Airport, so I chose the closest motel. I knew it would not be a fancy or amenity rich hotel, but I took the chance that it would not be horrible. After checking in, I knew this would be a very basic, no frills room, but I didn't expect the room to stink of cigarette smoke. I was too tired to ask for another room or go somewhere else because it was 2:30 in the morning after a late arrival at PDX. I checked out a day early just to get out of that room. As I was unpacking the next day, I noticed all my clean clothes smelled like an ashtray and I felt sick all day...
I cannot recommend this motel to anyone except a heavy smoker. Anyone else should go elsewhere.
The staff was friendly and efficient. These rooms have been ruined by inconsiderate smokers despite the otherwise clean bathrooms. There were cigarette burns on the floor and the shower. I won't be back.

Date of stay: June 2019
Trip type: Travelled solo
Thank ik04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6Team, Brand Experience Team at Motel 6 Portland East - Troutdale, responded to this reviewResponded 25 September 2019

Hi,

We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2019 via mobile

I have to say the gals at the desk were nice. As for an office the were lacking in that department. We have have stayed at other Motel 6 before. This Motel 6 was not good at all, not great access to the room, the people in the next room had people coming and going all night screaming outside the room too. Let ne go back and say the road to get to this motel is awful it has holes in it and the owner does not want to fix it. We didnt have time to find another room so I desinfected everything in the room. Will not go back.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank tammyl997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6Team, Brand Experience Team at Motel 6 Portland East - Troutdale, responded to this reviewResponded 25 September 2019

Hi Tammy,

We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us.

Please visit again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018 via mobile

This is a good place to stay for concerts at McMennamins if the Edgefield is full. We expected a bare bones experience, but not quite so bare. Room was very clean, nicely updated, bathroom modern. But, only 1 bath towel for the two of us, only two pillows, no shampoo or hair dryer available was just too spare for us. A broken sink drain was the straw that broke the camels back. We won’t be back.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank WinerdinerSeattle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6Team, Brand Experience Team at Motel 6 Portland East - Troutdale, responded to this reviewResponded 24 July 2018

Dear Tony, Thank you for taking the time to share your review. Please know that the condition you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you experienced. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you experienced. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

Motel grounds were shabby, lots of trash and cigarette butts. Entrance road needs repair. Folks at reception were very nice. Rooms typical older M6 quality. Towels were clean but stained. Shower floor was stained. No microwave or mini fridge. Right off I-84. Room smelled "old" or "odd" not smokey, hard to describe. Place needs updating. Had to pay extra for wi-fi. Won't stay there again.

Room tip: Choose another motel
Date of stay: October 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Al T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2017

Place was awful, not a nice area at all, didn't feel safe there but having made reservations and this being a couple days after the eclipse everywhere else was pretty full. Had to be extremely careful driving in due to extreme potholes in the entrance road. Wifi not included, and if you wanted it you had to pay per device - there being 6 of us we didn't bother. Right next to a busy highway and a railroad so getting sleep was troublesome. I wouldn't use Motel 6 again based off of this experience.

Room tip: Pick a different place to stay!
Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank juliabY5659JD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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