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samesmindy
Redlands. CA

Good price, Not far from Portland

4.0 of 5 bubblesReviewed 23 Sept 2024
The property was clean and very quiet. The room was also clean, yet not overly decorated (rather plain), with a small bathroom, but gets the job done. Bed was comfortable. Staff not super friendly or welcoming. Breakfast spread was wonderful, with a nice staff member keeping everything stocked. Plenty of space to eat in the small dining room in the lobby. Location is directly off the freeway. Only one eatery (mexican) within walking distance. But seemed to have a variety within a 15 min drive in the area. Only 17-22 minutes from Portland airport. Plan to stay again for an annual conference.
Date of stay: September 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (645)
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372
175
61
15
22
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Traveller rating
372
175
61
15
22
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All reviews nice hotel nice pool western hotels burrito great place to stay room was clean portland area convenient location columbia river front desk staff stayed nights king suite we've stayed bw sauna freeway gorge
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2 - 7 of 645 reviews
Reviewed 20 September 2024

I stayed at this hotel in 2022 with no problem. This time in 2024, when we asked for extra key for the room and were given one, we encountered rude staff Lucero who overcharged us. When I got the bill, I find that they changed my reservation without disclosing this to me in advance, and they charged me more money for an additional person. We did not have an additional person. We only had 2 people. One person was disabled and we needed a key for the driver to help with the bags. When I contacted the hotel for a refund due to their mistake, they refused. I was told by Lucero at the front desk, that I should have read her mind via ESP to know that they had mysteriously changed my reservation to add more people and charge me more money, and I should have somehow found them to "reconfirm" that we only have two people. When I turned in my key after our one night stay, there was no one at the desk. How am I supposed to read her mind? How am I supposed to "reconfirm" when no one is there? I had to dispute the extra charges from my credit card company. Lucero refused to give me a refund and correct their mistake, bc again, I should have somehow read their mind and intuited these extra charges that they never disclosed beforehand. I cannot address an issue I have no idea is happening and the hotel needs to disclose any extra charges in advance instead of hiding them.

Room tip: Make sure they don't overcharge you. Maybe stay at the Quality Inn down the road, they are way way nicer there.
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
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Thank Derby R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2024

We enjoyed this hotel, and we found it very comfortable. Everything was clean including the rooms, pool area & lobby. The breakfast was good with a hot selection of biscuits and gravy, sausage, potatoes.
Yogurts, muffins, cereal, fruit.
The employees at the front check as well as the sweet lady who over saw the breakfast area were all awesome. Definitely would stay again.

Room tip: Lots of parking. Ice machine was on 2nd floor, hidden away by the elevator.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DB2285
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 June 2024

This was our first visit to this BW. We found it to be clean and quiet, and the staff friendly. It was in a good location for us, as we were heading east out of Portland the next morning. The bathroom was pretty small, and the door barely cleared the toilet. Shower pressure was average. The breakfast was good, with a very attentive attendant. We would definitely stay here again!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Travelmaint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 June 2024

Just off the freeway, close to everything in Portland. Room is great, team is wonderful. Have stayed multiple times here and will be back soon.

Date of stay: June 2024
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Review collected in partnership with Best Western
Thank SamyaAlex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2024

I didn't have high expectations. I usually stay at BW Plus but this was the only option close to where I was visiting. I'm surprised this isn't a Plus. They had a great breakfast, a pool/hotub & sauna. They even had a fitness center. We ran into a very drunk person and when I told the front desk, they immediately remedied the situation with tact. Overall, I'd definitely stay again and recommend to others.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank lindsey m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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