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Tom M

BED BUGS!!!

2.0 of 5 bubblesReviewed 4 Aug 2022
BED BUGS!!! My fiancé and I stayed there on Thursday, July 21st (I believe it was room 105), and we not only got multiple bites from bed bugs, but they hitched a ride back on my fiancé's suitcase, infesting her bed at home and continuing to bite her more than a week later. GROSS! (We've since taken care of these unwelcomed travelers from Troutdale, OR!) However, when she called to speak with someone about this "situation" - she was blown off and told someone would call her back. That never happened. So, consider this a fair warning travelers - be prepared for some unwelcomed guests courtesy of the Holiday Inn Express Portland East in Troutdale, OR!
Date of stay: July 2022
Room Tip: Request one without bed bugs.
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Portland East - Troutdale, an IHG hotel, responded to this review
Responded 22 Aug 2022
Hi 1968TMac,

Thank you for staying in Holiday Inn Express Portland East - Troutdale. We appreciated your feedback and strive to provide an environment of peace and simplicity.

I reviewed your evaluation and am sorry for the events that made your stay unsatisfactory. I know this is not what you expected from a quality chain like ours. I distributed your message to our managers and took the necessary steps to stop this from happening.

We hope you allow us to host your next travel to provide you with the excellent service characteristic of our chain.

Warm wishes,

Oscar C.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 July 2022

Good room, but it is an older model compared to other Holiday Inn Expresses in which we normally stay. That said, it is still a nice room. Nice king suite with good pillows and they put 4 bath towels in room without being asked for 2 adults. Good breakfast area and breakfast. Polite front desk staff.

Room tip: Our room was quiet on top floor end.
Date of stay: July 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank bwdmusic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2022 via mobile

The hotel served as a great place to stay on the northeast side of Portland, the night before driving east along the Columbia River. We wanted to stay near Portland but far enough from the city center.

Clean, quiet, well-maintianed hotel. The location of the hotel is nice too. This was the fifth stop on our journey through the western U.S., and we appreciated the dependability of IHG . We departed before breakfast, but I'm sure it was fine, since IHG consistently does breakfast well. I appreciated that coffee was available very early. (IHG, please consider an additional service to customers: takeaway breakfast items for those who depart before breakfast time.)

Date of stay: June 2022
Trip type: Travelled with family
Thank DarrenDaugherty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 June 2022 via mobile

Checked in with no notice and Tristan was super!! Went above duty to find us the best room for our needs!! Was willing to bring us more towels just to be nice! The hospitality industry needs more Tristans!

Date of stay: June 2022
Trip type: Travelled with family
Thank Ellmara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2022

We were greeted by your friendly staff during check in and check out. Forgot the lady 's name who did the check-in (4/26 at around 4pm). I believe she was from CA. The lady's name during check-out (4/27) was Monaj. Both ladies were friendly and helpful. The room we stayed was clean and comfortable. Breakfast was nice. We enjoyed the cutie omelet.

Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank lindakM3056BD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2022 via mobile

Me and my wife spent 1 night at holiday inn express Portland east/ troutdale. It was our 6yr wedding anniversary and upon checking in we met CARLOS the receptionist there. CARLOS was very pleasant, friendly, and outgoing we mentioned to CARLOS that it was our 6yr wedding anniversary. CARLOS upgraded us to a bigger room with a king size bed and couch with a refrigerator and microwave, we were very pleased with the accommodations. CARLOS went above and beyond the call of his duty as a front desk receptionist, CARLOS deserves an increase in pay for his quick response in making us feeling at home. We will definitely come back to stay here again, kuddos to you CARLOS. The indoor pool and whirlpool was awesome as well as the complimentary breakfast in the morning. I love the quick online check out service as well. Again we will definitely be back thanks to the friendly staff at Holiday Inn Express Portland East/troutdale, Godbless you all🙏🏽😇🙌🏽

Date of stay: April 2022
Trip type: Travelled as a couple
Thank DayTrip820871
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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