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Gary
Roseburg, Oregon

Great Location Just a Bit Tired

4.0 of 5 bubblesReviewed 28 Oct 2023
The property is well located in Sandy, near to all of the activities. The staff is wonderful. The only problem is that overall the property needs to be repaired. It is a great place to stay, but it really benefits from being the only property in town.
Date of stay: October 2023
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Sandy Inn, General Manager at Best Western Sandy Inn, responded to this review
Responded 29 Oct 2023
Dear professorandtravel,

Thank you for writing about your stay at our hotel.

We are glad you enjoyed your time with us and wish to thank you for complimenting our location and staff. Our team works hard to make every guest happy and we are very pleased to hear they could help enrich your experience.

Thank you also for your comments regarding the appearance of our property. Your satisfaction is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better service to you and other guests in the future.

We hope to see you again during your next visit to the Sandy area.

Sincerely,

Your Best Western Sandy Inn Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (531)
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    10 - 15 of 531 reviews
    Reviewed 15 August 2023

    Tidy, slow paced feel. Cute area.
    Very kind assistant manager, eager to help.
    Nice to stay somewhere with a small-town feel.
    Loved that pool was 24 hours but didn't get a chance to check it out.
    Plenty of parking.

    Date of stay: August 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank nataliepollett0
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Best Western Sandy Inn, General Manager at Best Western Sandy Inn, responded to this reviewResponded 15 August 2023

    Dear nataliepollett0,

    Thank you for writing about your stay at our hotel.

    We are glad you enjoyed your time with us and wish to thank you for all your compliments regarding our quiet and convenient location, pool area, and staff. Our team works hard to make every guest happy and we are very pleased to hear that individuals like our assistant manager could help enrich your experience.

    Your satisfaction is important to us and we greatly appreciate your feedback. We hope to see you again during your next visit to the Sandy area.

    Sincerely,

    Your Best Western Sandy Inn Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 July 2023

    The Sandy Inn was perfect for the event we were attending. The pool made it fun for the grand children and the location was in walking distance to stores, food and downtown Sandy. We were 5 min from the Mienig park, a wooden castle with swings, slides, and fun running and hiding areas for the children.
    The continental breakfast was decent, the hotel was quiet and well kept and the staff was friendly and helpful. I would use it again and recommend it to friends.

    Date of stay: July 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank cekhall27
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Best Western Sandy Inn, General Manager at Best Western Sandy Inn, responded to this reviewResponded 13 July 2023

    Dear cekhall27,

    Thank you for writing about your stay at our hotel.

    We are very glad you enjoyed your time with us, despite the circumstances that brought you to our property. Thank you for all your compliments regarding our convenient location, pool area, breakfast, and staff. Our team works hard to make every guest happy and your feedback is greatly appreciated. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better service to you and other guests in the future.

    We look forward to seeing you again during your next visit to the Sandy area.

    Sincerely,

    Your Best Western Sandy Inn Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 June 2023

    The room was very clean and comfortable. Great complimentary breakfast, more than continental. Parking was easy and secure. Front desk staff were extremely courteous and helpful. I would stay here again without hesitation.

    Date of stay: May 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank Mark J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Best Western Sandy Inn, General Manager at Best Western Sandy Inn, responded to this reviewResponded 8 June 2023

    Dear Mark J,

    Thank you for writing about your stay at our hotel.

    We are very glad you enjoyed your time with us and wish to thank you for all your compliments regarding our guest rooms, breakfast buffet, secure location, and efficient staff. Our team works hard to make every guest happy and your feedback is greatly appreciated.

    We look forward to seeing you again during your next visit to the Sandy area.

    Sincerely,

    Your Best Western Sandy Inn Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 June 2023

    This was the strangest stay I've had at a Best Western in a long time. When I arrived in the evening there was no clerk around. They did have a sign indicating this is "normal" and requesting patience due to staff shortages (no other hotels in the area are doing this). Apologetic clerk showed up about 10 minutes later with 3 customers waiting at the front desk. Sketchy people in the hotel parking lot, made sure nothing was visible in my car overnight. Got to my room, and it had a hideous smell (like spoiled celery or something), I suspect it was paint. Dead tired & my nose adjusted so decided to stay. In the morning, partially blocked drain in the shower left me up to my ankles in water. Room smell was still there, incredibly strong. Room appeared relatively clean & mini fridge worked just fine, bed was comfortable. Still can't give it more than 2 stars with the issues I encountered.

    Room tip: Safeway Grocery Store next door, easy walk
    Date of stay: May 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank OregonOpus
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Best Western Sandy Inn, General Manager at Best Western Sandy Inn, responded to this reviewResponded 6 June 2023

    Dear OregonOpus,

    Thank you for writing about your stay at our hotel.

    On behalf of our entire staff, we would like to apologize for not exceeding your expectations regarding the availability of the front desk attendant at check-in, the smell in your guest room, and the shower drain in your bathroom. We take such matters seriously and wish to thank you for bringing them to our attention.

    Our staff do have tasks that sometimes take them away from the desk so we have the sign at the phone on the front desk instructing guests to dial "0" to contact the agent on duty. We are sorry for the inconvenience of waiting when you arrived, however. Our hotel is fortunate to have a full staff, however, we also have a sign in the lobby that says "The world is short-staffed. Please be kind to those who showed up." This may be the sign you were referring to.

    We have addressed the issues you encountered in your guest room with the proper team members and will be using your comments to ensure such things do not occur again. Your satisfaction is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better service to you and other guests in the future.

    We hope you will choose to stay with us again sometime so we may have another opportunity to give you a superior experience.

    Sincerely,

    Your Best Western Sandy Inn Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 June 2023

    Although we stayed just one night, it was great. We had a bad experience with another hotel chain in the area and I was hoping the Best Western Sandy Inn would not be a repeat. It wasn't! Pleasant staff, pool and area was clean and comfortable, the breakfast area was very clean and well organized (good food too), and the room was also clean. That's my number one requirement when we travel.

    Date of stay: May 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank chammduck
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Best Western Sandy Inn, General Manager at Best Western Sandy Inn, responded to this reviewResponded 3 June 2023

    Dear chammduck,

    We are very glad you enjoyed your time with us and wish to thank you for all your compliments regarding our pool area, breakfast room and food options, cleanliness, and staff. Our team works hard to make every guest happy and your feedback is greatly appreciated.

    We hope to see you again during your next visit to the Sandy area.

    Stay safe,

    Your Best Western Sandy Inn Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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