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micky J
London, United Kingdom

Relaxed, professional and just superb!

5.0 of 5 bubblesReviewed 17 Oct 2023
I arrived here after a nearly ten hour flight from the UK and wasn't expecting much as I booked it at the last minute on a discount site. Having said that, you know what? This place is really pretty good. Reading some of the reviews you'd think it was a prison camp! It is very, very pleasant indeed. It's quite old school - in a really good way; staff at check-in were friendly and fast, my room had everything you'd need as a weary traveller. Massive, with lovely clean huge beds, super bathroom (spotlessly clean), a quality coffee machine (a must for me), fridge, microwave and super fast wi-fi. The addition of a proper, very usable, work station with a proper office chair is just a brilliant touch! Not on everybody's list of "wants" I grant you, but if you know you know...
Rare these days too for a chain hotel to have a real full service bar with a real barman (again a must for me, ha, ha!). I liked the vibe of the place very much with its homely fire place and tinkling fountain in the restaurant, quite charming. Thanks everyone for doing such a great job. Nothing to fault. I will be back for sure.
Date of stay: October 2023
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Portland-Airport (I-205), an IHG Hotel, responded to this review
Responded 17 Oct 2023
Dear 944mickyj,

I can assure you that the pleasure of your stay at our Holiday Inn was all ours! Thank you so very much for letting our staff, as well as other travelers, know that your experience was great across the board. We appreciate your praise and look forward to your next visit.

Best,
Ehab Barwaree
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 September 2023 via mobile

I have an early flight westbound, and decided to give the Holiday Inn PDX a try. My stay was what I hoped for in a good Holiday Inn and the way many Holiday Inns used to be. I was changing yesterday from my hotel in the city to this one at the airport and had a four hour gap between check out at one and check in at this property. I got out to the Holiday Inn about 12::30 and had fully expected to just hang out on the property until 3 pm, but they checked me right in and gave me a room on the ground floor. Many people won’t like the ground floor because the rooms front the parking and there are only sheer curtains to pevent people from (theoretically) looking in, but I was asleep by 7:30 from jetlag and it didn’t bother me at all. I slept well and the bed is extremely comfortable. The room is fine and I found the floor I’m on very quiet. And where I am, no noise from the flights taking off and landing. The airport shuttle from the hotel runs every twenty minutes from 3 am and the front desk made a reservation for me to fly out. They did forget my 4 am wakeup call, which never came, but I was already up. That small glitch aside, overall, I had a great stay. Well done Holiday Inn PDX (but don’t forget the wakeup calls).

Date of stay: September 2023
Trip type: Travelled solo
Thank xClark-Griswoldx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Portland-Airport (I-205), an IHG Hotel, responded to this reviewResponded 23 September 2023

Dear xClark-Griswoldx,

Thank you for taking the time to share your review. I am thrilled to hear of the comfort and convenience you experienced at our Holiday Inn Portland Airport. It was a pleasure to host you; we hope to welcome you again should your travels bring you back to the area.

Best,
Evan Littlefield
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2023

Great place to stay, park & fly for a vacation. Comfortable rooms, a pool, in-house restaurant, parking and shuttle to the airport. We have stayed at this location a couple of times and have found the staff to be very pleasant and helpful.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sheila G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Portland-Airport (I-205), an IHG Hotel, responded to this reviewResponded 22 September 2023

Dear 147sheilag,

That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope to see you again for your next flight.

Best,
Evan Littlefield
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2023 via mobile

Great front desk staff. Great restaurant staff. Shuttle driver -John- had Tom”clock out” at another hotel before dropping us off- not what you want after a late night flight. Asked the same driver for shuttle back after dropping off rental car and was told “call from the airport” We called. Waited 30 minutes then called again. Nice hotel. Close to airport Friendly staff. Shuttle was problem- just one driver not others

Room tip: Be clear about shuttle pick ups. Good quick breakfast service
Date of stay: September 2023
Trip type: Travelled with family
Thank lisahH2366XX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Portland-Airport (I-205), an IHG Hotel, responded to this reviewResponded 6 September 2023

Dear lisahH2366XX,

We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, front desk service, and location. My apologies regarding your shuttle experience and the service you received; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively.

Sincerely,
Evan Littlefield
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2023 via mobile

When you put lipstick on a pig, it’s still a pig. Old building. No fan in bathroom. Steams up the whole room when showering. Shower/tub does not drain, so you are in standing water while showering. Old mattress, woke up several times with springs poking my back. Daily charge to park your car on their property to sleep at their hotel. No stores nearby. Cannot take drinks from bar to room. Out of can soda to buy. This place was a huge disappointment.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Michelle Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Portland-Airport (I-205), an IHG Hotel, responded to this reviewResponded 4 September 2023

Dear Michelle Y,

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the drainage issues and poor conditions in your room. Additionally, we are so sorry for your frustration with our parking fee. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon.

Sincerely,
Evan Littlefield
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2023 via mobile

Tired Holiday Inn in heavily trafficked area.

Pros
Nice staff
Good breakfast with good service

Cons
Heavy traffic area
Tired decor
Needs new carpeting
Room smells old
Heat/cold blows on you in bed if on outside of bed

Would not return as there are better choices at the airport

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Globaby100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Holiday Inn Portland-Airport (I-205), an IHG Hotel, responded to this reviewResponded 29 August 2023

Dear Globaby100,

We appreciate your business and your time sharing a review. It is lovely to hear that you found our staff to be kind and helpful, but I regret that you didn't have a more exceptional overall experience. Providing fresh and comfortable accommodations is our top priority, and I regret that we let you down in this area. We value your feedback and do review it as a team to ensure we are consistently delivering upon the high standards that the signature of our Holiday Inn Portland-Airport. We enjoyed having you as our guest and hope to have another opportunity to better serve you in the future.

Sincerely,
Evan Littlefield
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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