Great place to stay, park & fly for a vacation. Comfortable rooms, a pool, in-house restaurant, parking and shuttle to the airport. We have stayed at this location a couple of times and have found the staff to be very pleasant and helpful.
Dear 147sheilag,
That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope to see you again for your next flight.
Best,
Evan Littlefield
General Manager
Great front desk staff. Great restaurant staff. Shuttle driver -John- had Tom”clock out” at another hotel before dropping us off- not what you want after a late night flight. Asked the same driver for shuttle back after dropping off rental car and was told “call from the airport” We called. Waited 30 minutes then called again. Nice hotel. Close to airport Friendly staff. Shuttle was problem- just one driver not others
Dear lisahH2366XX,
We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, front desk service, and location. My apologies regarding your shuttle experience and the service you received; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively.
Sincerely,
Evan Littlefield
General Manager
When you put lipstick on a pig, it’s still a pig. Old building. No fan in bathroom. Steams up the whole room when showering. Shower/tub does not drain, so you are in standing water while showering. Old mattress, woke up several times with springs poking my back. Daily charge to park your car on their property to sleep at their hotel. No stores nearby. Cannot take drinks from bar to room. Out of can soda to buy. This place was a huge disappointment.
Dear Michelle Y,
Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the drainage issues and poor conditions in your room. Additionally, we are so sorry for your frustration with our parking fee. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon.
Sincerely,
Evan Littlefield
General Manager
Tired Holiday Inn in heavily trafficked area.
Pros
Nice staff
Good breakfast with good service
Cons
Heavy traffic area
Tired decor
Needs new carpeting
Room smells old
Heat/cold blows on you in bed if on outside of bed
Would not return as there are better choices at the airport
Dear Globaby100,
We appreciate your business and your time sharing a review. It is lovely to hear that you found our staff to be kind and helpful, but I regret that you didn't have a more exceptional overall experience. Providing fresh and comfortable accommodations is our top priority, and I regret that we let you down in this area. We value your feedback and do review it as a team to ensure we are consistently delivering upon the high standards that the signature of our Holiday Inn Portland-Airport. We enjoyed having you as our guest and hope to have another opportunity to better serve you in the future.
Sincerely,
Evan Littlefield
General Manager
Very nice hotel. Unfortunately you have to pay for parking and there is an in hotel restaurant so breakfast is not included with the room. Homeless people living less than 2 blocks from the hotel. I guess it's in a better part of Portland trashy
Dear Aaron N,
We are glad that you enjoyed your stay with us overall. We live and work in the area and find it to be very safe and comfortable. We appreciate your feedback and hope to see you again. Thank you for staying with us.
Best,
Evan Littlefield
General Manager
