When you put lipstick on a pig, it’s still a pig. Old building. No fan in bathroom. Steams up the whole room when showering. Shower/tub does not drain, so you are in standing water while showering. Old mattress, woke up several times with springs poking my back. Daily charge to park your car on their property to sleep at their hotel. No stores nearby. Cannot take drinks from bar to room. Out of can soda to buy. This place was a huge disappointment.
Dear Michelle Y,
Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the drainage issues and poor conditions in your room. Additionally, we are so sorry for your frustration with our parking fee. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon.
Sincerely,
Evan Littlefield
General Manager
Tired Holiday Inn in heavily trafficked area.
Pros
Nice staff
Good breakfast with good service
Cons
Heavy traffic area
Tired decor
Needs new carpeting
Room smells old
Heat/cold blows on you in bed if on outside of bed
Would not return as there are better choices at the airport
Dear Globaby100,
We appreciate your business and your time sharing a review. It is lovely to hear that you found our staff to be kind and helpful, but I regret that you didn't have a more exceptional overall experience. Providing fresh and comfortable accommodations is our top priority, and I regret that we let you down in this area. We value your feedback and do review it as a team to ensure we are consistently delivering upon the high standards that the signature of our Holiday Inn Portland-Airport. We enjoyed having you as our guest and hope to have another opportunity to better serve you in the future.
Sincerely,
Evan Littlefield
General Manager
Very nice hotel. Unfortunately you have to pay for parking and there is an in hotel restaurant so breakfast is not included with the room. Homeless people living less than 2 blocks from the hotel. I guess it's in a better part of Portland trashy
Dear Aaron N,
We are glad that you enjoyed your stay with us overall. We live and work in the area and find it to be very safe and comfortable. We appreciate your feedback and hope to see you again. Thank you for staying with us.
Best,
Evan Littlefield
General Manager
So we have relatives in Portland so we come twice a year. We had a bunch of points but there were no rewards nights available at the IHG hotel at Cascade Station so we came here by default. Pros: Close to the airport. Close to Cascade Station with stores and restaurants. Room was clean. Beds are super comfy. Price is right. Check-in was easy. Staff was pleasant and responsive. There is a restaurant here but there is no free breakfast because of that which brings us to the cons.
Cons: We are on the 7th floor facing west. Lovely view of a homeless encampment. I wish my room faced East because it stays light till 9-ish and with her lag, I’d rather not have the sun blazing at night. It’s a super ugly industrial area with lots of homeless. Definitely wouldn’t walk anywhere not that there’s any place to walk to but as mentioned about it’s a quick drive to stores. You have to pay for parking. The rooms are adequate but small…will need renovation soon.
So I’m not doing cart wheels but it’s been pretty pleasant all in all.
Dear 16lisan,
I'm glad that you enjoyed our location, accommodations, cleanliness, service, and value, but I'm sorry that the view was not to your liking. We live and work in this area and find it to be very safe overall. We are happy that your stay was pleasant overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.
Best,
Evan Littlefield
General Manager
Middle of the night, fire alarm goes off. No fire. Issue with the system. Ok. It happens. Go back to sleep. Happens again. Called front desk and after 20 rings, finally pick up and tell me there’s”no problem”. I go BACK to sleep…front desk CALLS ME AND WAKES ME UP AGAIN! “Just letting you know we’re giving you a discount”. Ugh. I just want sleep, ma’am.
Next day, after meetings are done, come back to my room to get a nap. GM CALLS AND WAKES ME UP TO TELL ME THEY’RE GOING TO SET THE ALARMS OFF AGAIN!!
All of this…and they give me 500 points. Not 10k. Not even 5k. They didn’t even apologize!! They just blamed a” faulty system “. I wish I was making this up.
PATHETIC CUSTOMER SERVICE.
Just run.
Dear jgerman112,
We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that were completely out of our control and some things we could have done better. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. We hope to have the opportunity to redeem ourselves to you on a future visit.
Sincerely,
Evan Littlefield
General Manager
