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Cruiser51763775565
New York City, New York

You get what you pay for - marginally recommend.

2.0 of 5 bubblesReviewed 29 Jun 2019
I’ll start by saying that the staff is friendly and accommodating, and that their pricing is reasonable. It’s also in a fairly accessible area, with food options, pharmacy, etc.

That said, the property itself leads a lot to be desired. While my room was clean, the paint and trim was showing it’s signs of age with chipping. The initial room I was in had a broken metal door latch, which I didn’t feel comfortable with, and asked for a new room. There’s no safe for your valuables, so you would be leaving valuables in the room at your own risk. The tv was also acting up, with not being actually able to control the volume on my tv or on the console itself.

The walls are a bit thin, so if your neighbors talk on the louder side, you will definitely hear it.

Finally, there was some kind of weird issue at checkin with my credit card, and somehow there was a hold equivalent to my entire stay’s cost vs. the stay’s cost and + $150 as advertised at checkin (i.e. $770 held on my card vs. $535). While a minor inconvenience to some, it can be a major inconvenience to others.

If you are traveling on a budget and will not be spending a great deal of time in your room, then this is a viable option. If you have a bit of wiggle room on costs, I would look at other options.
Date of stay: June 2019
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Quality Inn Downtown Convention Center, responded to this review
Responded 7 Jul 2019
Hi Casey, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

Best Regards,
Quality Inn Portland
Customer Care Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 26 June 2019 via mobile

Very friendly and helpful staff. Professional yet friendly, took care of any questions or requests we had promptly and courteously.
Accommodations were clean and adequate, but nothing special. Good value for the money.

Date of stay: June 2019
Trip type: Travelled with friends
Thank jasperspoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Quality Inn Downtown Convention Center, responded to this reviewResponded 8 July 2019

Dear guest, Hi there, we're delighted to see that you enjoyed your stay at our home away from home. From comfortable rooms to hospitality it sounds like we were the perfect fit for you. Thank you for your complimentary words, we look forward to welcoming you back again soon next time you visit Portland. Thank you so much:)

Best Regards,
Quality Inn Portland
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2019

I stayed here for a conference in the Hilton Double Tree. This hotel was about 5 blocks away and saved over $100 for the night. The room was very clean, comfortable, and safe. There was a small fridge, microwave, and 4-cup coffee maker.The first floor can be reached via 1/2 flight of stairs or elevator off of the parking garage. Parking is free. Hotel staff was friendly and helpful. We arrived after 11pm and had no problems getting checked in. There are many restaurants in the area and this hotel is in a great location for food and shopping. Our room was near the main road and we had no problems with noise. We had a great night's sleep here. There were wet paint signs in the hallway so it appears they are putting effort into upkeep. The room looked exactly like the available pictures. the only thing I didn't like were the big dark green room doors (another color would be an improvement) - they made the rooms look cheap. All in all, this was a good choice and I wouldn't hesitate to stay again.

Date of stay: June 2019
2  Thank cunoregon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Quality Inn Downtown Convention Center, responded to this reviewResponded 26 June 2019

It is always wonderful to be considered a little gem, and we appreciate your feedback, thank you! We really appreciate the time that you've taken to leave such a detailed review of your stay with us. Thank you very much, it's great to hear that so many aspects of your stay pleased you so much, and the information that you've provided will be very useful for travelers who are considering staying with us. We would sincerely love to welcome you back again in the future, and we hope that you'll return to Portland very soon!

Best Regards,
Quality Inn Portland
Customer Care Team

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Reviewed 24 June 2019

My daughter lives very close so this has been our go-to hotel whenever visiting. Always super clean and friendly and you really can't go wrong with the free breakfast. Great location to Moda and transportation. Beautiful walk on the bridge over to the west side for weekend market.

Date of stay: June 2019
Trip type: Travelled with family
2  Thank Fran T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Quality Inn Downtown Convention Center, responded to this reviewResponded 26 June 2019

Dear Fran, an incredible stay often starts with a seamless check-in, comfortable stay, and a good breakfast and we're glad to know we achieved that for you. It's an honor to be your go-to hotel moving forward, and we can't wait to keep providing you with incredible accommodations! See you next time!

Best Regards,
Quality Inn Portland
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2019

I was traveling with my son to Portland and booked a room through Choice Hotels. Quality Inn was the "lucky draw". I couldn't make it to Portland, but my son did. I called Choice Hotels to inform them that my son will be checking in. They told me they'll make a note of that and inform Quality Inn. I called Quality Inn, as well, but they declined my request. I went back and called Choice Hotels; they contacted Quality Inn. The management of Quality Inn's reservation denial was because: First, the last name of my son doesn't match my last name (we are in 21st century and we encounter such mentality!) Second, I made the reservation with my Choice Hotels Points (little they know that those points don't come for free. They were a conversion of timeshare points, which I paid quite a sum for that!) And, on top of all that, they considered my reservation a No-Show - hence, I lost all the used points - despite the fact that my son showed up on time! To add to the quality of the "Quality Inn": my son was very happy not to stay there, as he described it as "a sort of a dealers' den"!

Date of stay: April 2019
Thank ManiH5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Quality Inn Downtown Convention Center, responded to this reviewResponded 26 June 2019

Dear guest, we are always disappointed if one of our guests leaves with less than first-rate experience. Unfortunately, we are required to have the person who made the reservation present for verification. Our team still tries to do the best to accommodate every guest if there are any unforeseen circumstances for which they would need to verify other verification points if at all possible. We are sincerely sorry that this happened. Please do let us know if there is anything we can do to help. We sincerely hope that you will give us another chance to host you. We would love to make this right. Thanks again.

Best Regards,
Quality Inn Portland
Customer Care Team

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Reviewed 20 June 2019

Exterior is dated and doesn't project the nice conditions of the interior, Rooms are pleasant, very quiet, and recently remodeled. Lots of parking, but an $8/day charge. Very convenient to the Moda Center - about 6 blocks away.

Date of stay: June 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Lynda O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestXperienceTeam, Guest Relations Manager at Quality Inn Downtown Convention Center, responded to this reviewResponded 21 June 2019

Hey William,

Thank you for choosing to stay with us. We are glad to know that you had a clean and comfortable experience at the hotel, and you appreciate our recently remodeled rooms. It feels great to know that our location benefited you, and so did the parking space. We would like to know more about how we can make your next stay with us enjoyable. Hoping to see you again very soon.

Best Regards,
Quality Inn Portland
Customer Care Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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