We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Elena Martinez

Horrible customer service

1.0 of 5 bubblesReviewed 13 Apr 2019via mobile
We stayed at the motel for one night. Woke up at 3am to turn on the heater and it didn't work so we froze for the remainder of the night. Upon check out I spoke with Amy about the heater issue and requested a partial refund, she refused saying I should have requested another room. Another room at 3am, are you kidding me? Amy had very poor customer service skills and shouldn't be allowed to work with the public. If she's the type of person you allow to represent your hotel then it speaks volumes about your establishment. We will never ever stay here again. I'd rather sleep in my car.
Date of stay: April 2019
Trip type: Travelled with friends
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6Team, Brand Experience Team at Studio 6 Portland OR, responded to this review
Responded 25 Apr 2019
Hi Elena,

On behalf of Studio 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of poor customer servicevery seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
HK$886
Earn rewards on eligible stays
  • Booking.com
    HK$846
  • Trip.com
    HK$822
  • Agoda.com
    HK$886
8.8 km from Studio 6 Portland OR
Free Wifi
Room service
HK$1,051
  • Hotels.com
    HK$1,050
  • Trip.com
    HK$1,023
  • Agoda.com
    HK$1,050
8.4 km from Studio 6 Portland OR
Free Wifi
Pool
HK$1,091
Earn rewards on eligible stays
  • Booking.com
    HK$1,092
  • Agoda.com
    HK$1,091
  • Expedia
    HK$1,091
8.7 km from Studio 6 Portland OR
Free Wifi
Restaurant
HK$1,042
Earn rewards on eligible stays
  • Booking.com
    HK$1,043
  • Trip.com
    HK$943
  • Agoda.com
    HK$1,042
1.2 km from Studio 6 Portland OR
Free Wifi
Restaurant
HK$984
Earn rewards on eligible stays
  • Booking.com
    HK$985
  • Vio.com
    HK$984
  • Agoda.com
    HK$984
9.1 km from Studio 6 Portland OR
Free Wifi
Pool
HK$1,158
Earn rewards on eligible stays
  • Booking.com
    HK$1,158
  • Agoda.com
    HK$1,158
  • Expedia
    HK$1,158
7.2 km from Studio 6 Portland OR
Free Wifi
Restaurant
HK$1,011
Fully refundable
No prepayment needed
  • Hotels.com
    HK$1,116
  • Trip.com
    HK$649
  • Agoda.com
    HK$1,116
9.0 km from Studio 6 Portland OR
Free Wifi
Pets Allowed
HK$900
HK$753
Fully refundable
No prepayment needed
Earn rewards on eligible stays
  • Booking.com
    HK$753
  • Agoda.com
    HK$753
  • Official Site
    HK$886
9.4 km from Studio 6 Portland OR
Free Wifi
Restaurant
HK$1,080
Fully refundable
Earn rewards on eligible stays
  • Booking.com
    HK$978
  • Agoda.com
    HK$1,080
  • Official Site
    HK$1,080
9.2 km from Studio 6 Portland OR
Free Wifi
Room service
HK$711
Earn rewards on eligible stays
  • Booking.com
    HK$730
  • Vio.com
    HK$701
  • Agoda.com
    HK$806
9.3 km from Studio 6 Portland OR
Free Wifi
Restaurant
View more hotels in Portland
Reviews (135)
Filter reviews
135 results
Traveller rating
7
12
14
22
80
Traveller type
Time of year
LanguageAll languages
Traveller rating
7
12
14
22
80
See what travellers are saying:
Selected filters
Filter
Updating list...
8 - 13 of 135 reviews
Reviewed 4 December 2018 via mobile

Motel 6 has gone down the pit over the years, with much higher quality hotels costing only a little more. Nonetheless, I’m satisfied with most Motel 6s when traveling solo; it does the job.

However, this particular motel should be a “no-go” for most people. 1) It’s in a lousy location; there are no places to eat close by nor any other amenities. 2) It seems to be in a sketchy place of town and / or it attracts the unsavory crowd; there was someone shouting in the hallway, another person with a large breed dog barking x 30 min; oh yeah, the front desk people 95% clueless and this may be the first motel / hotel where the receptionist sits behind plate glass... you get the picture of this fine establishment.

Date of stay: December 2018
Trip type: Travelled solo
2  Thank harrys947
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6Team, Brand Experience Team at Studio 6 Portland OR, responded to this reviewResponded 5 December 2018

Dear Harry, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

sure pets are welcome with a charge that you are not made aware of until you check in
states extended cable guess again. not disabled friendly take life in own hands if disabled no grab bars in bathrooms , find someplace else if disabled ---- no ramp for wheel chair or walkers at front entrance , no elevator or disabled accommodations to get from parking garage to first floor or from first floor to second floor . bi lingual housekeepers and maintenance, self service laundry that will cost you a fortune as driers are old out dated need repair?????, recent renovation only on ?? rooms not all.

Room tip: not for a disabled individual.
Date of stay: June 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank cltceleste4jobs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6Team, Brand Experience Team at Studio 6 Portland OR, responded to this reviewResponded 19 July 2018

Dear Celeste, Thank you for sharing your review. We do offer accessible rooms to our guests and request them to communicate their needs should they not be met by the available accessible room type that they are looking for. We apologize for the difficulties you experienced. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We invite you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

The rooms are pretty spacious.... that's about it. The upper parking lot holds at most 6 cars, and don't even bother trying to park here if you have any kind of trailer. Even a tiny one. It's impossible. Trust me. The front desk staff member I spoke to when I called to book my reservation assured me that it would be okay to check in around 1 (a little early), but when we arrived, the room wasn't ready. And wouldn't be ready until well after two, when we finally got to move in. (2 was supposed to be official check in time, the housekeeper wasn't finished cleaning our room until about 2:30). Aside from that, in the one night we were here, one car was stolen and at least one more was broken in to. The rooms are VERY poorly insulated, so all night you have the privilege hearing cars loudly driving by on the (fairly busy) road, which is frankly really not great at all. But the cherry on top was the pool. Oh, the pool. The pool looks nice... from a (great) distance. Upon closer inspection, the were multiple large rocks (??? Or sticks???) on the bottom, along with an empty chicken noodle soup can and a cigarette butt floating around in the pool. Needless to say, we definitely did not use the pool during our trip. Overall, don't stay here unless your only other option is sleeping in your car in a Walmart parking lot. Even then, the car might be a better choice.

Date of stay: August 2017
Trip type: Travelled with family
3  Thank maediseun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2017

We booked Three rooms (for two nights) and parking for two vehicles, in total almost $1000.00, for our family vacation. The one of the rooms had not been cleaned since the previous guest, the others the bedding was old and itchy, but the worse part is their total unwillingness to honor their advertisement of “free shuttle” to the airport . . .

When we checked in the desk clerk admitted that the Motel’s van was not large enough to take our whole group (10 people) said they would have taxis for us in the morning “we will pay for these”.

It had snowed all day the day before and they were too cheap buy chains for their van . . . By morning all the taxis were not taking fares, they did arrange for the airport shuttle van to come and get us, but the 2 mile trip to the airport ended up costing me $75. Needless to say I was surprised to learned that the Motel hadn’t paid the fare . . .

Upon returning home I sent the Motel the copy of the receipt and waited for reimbursement . . . After waiting several weeks I called and talked with the owner who refused to honor his advertisement of “free Shuttle to the airport”.

Stay here at your peril . . . If this is the any example of what one can expect form doing business in Portland probably best just to go to Seattle.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Michael L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2017

Terrible, absolutely terrible! I don't know where to begin...First off, the place looks nothing like the pictures from the Motel 6 website! Absolute dump! Upon arrival I was greeted with couples/families yelling at each other down the hall. I was afraid to leave my truck there for the night, and for the first time in my life, I actually feared for my life staying at a place like this. I was already booked, so it was too late. Room had a funky smell. The kitchen with all the utensils were a mess. I'm surprised I didn't get bed bugs...The next morning I woke up to the sound of a couple arguing with each other and the man punching and kicking the door to his room. Staff don't do a thing there to being comfort and quiet to their guess. It shows how much they truly care...

Do yourself a favor and stay somewhere else, possibly at a better neighborhood at least. DON'T. STAY. HERE!!

Date of stay: April 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
2  Thank edmtn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews