The room was awesome. Updated and clean. The bathroom was clean and had a nice shower. Only complaint is trying to turn the water on without getting blasted by cold water. Towels were big. Not scratchy. Front desk was friendly. Due to Covid you heated up an egg sandwich in the room. It was good. Only reason not 5 stars is the location is sketchy. Certainly wouldn’t walk alone at night. Oh and maybe bring ear plugs. Our room faced the freeway. Otherwise great!
Our room was big and clean. Our king sized bed was comfortable with lots of pillows. The big shower with glass sliding doors was very attractive, but to turn the water on, you have to be standing inside the shower. We didn't like showering in cold water until it got warm. There's no other way to reach the faucet handles! Poor design! We were excited to hear they give breakfast in a bag to go. Wouldn't exactly call a tiny banana and a mini sweet roll breakfast. Only coffee for a drink - we don't drink coffee. So, we had to find somewhere to eat for breakfast. --- Oh, we're not sure if all of Portland is as sketchy as this spot, but the homeless and prostitutes were everywhere!! Made us somewhat uncomfortable. Then there were a couple of guys sitting in a car watching us in the parking area. They watched us unload our luggage, when we came back and left for dinner and to a store, they were still there. The hotel seemed nice but not so sure we want to stay in that area again.
Dear Valued Guest,
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. However, we would like to thank you for the compliments towards the size and cleanliness of the room. Also thank you for bringing our attention to the design of the showers, we'll see what we can do to fix this problem.
Unfortunately due to Covid 19 restrictions we are very limited when it comes to food and beverage options. We do have a soda vending machine and a snack vending machine on the property but our apologies we were are not able to offer more during this time.
Even though our location is not in the most desireable area we do try to take precautions to ensure the safety of our guests. Our parking structure is under 24hour surveillance, we record all vehicles and hand out parking passes to ensure all vehicles belong to guests. We do routine property walks to ensure the safety of our property. We also only allow one source of entry to manage who enters the hotel.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Candice Truex
Front Desk Associate
Definitely a stressful week to be a traveler but I'm sure also a stressful time to be working at a hotel. The staff at the Comfort Inn was great during my visit, which unfortunately had to be cut short when the conference I was attending was shut down by the implementation of pandemic social distancing requirements. First, the usual comments. The hotel is a little unusual, tucked on a short side street just off I-84. Given the circumstances, parking was not a problem, but I can imagine it gets tight when the hotel is busy. My room was located right among several that were being renovated, which worried me a bit. Fortunately, I never heard any construction noise. Highway noise, for sure, with I-84 right out my window, but it did not cause problems for me. The lobby was also under construction, also a non-issue for me. Wireless network was good, plenty of decent breakfast options, and my room was kept clean and comfortable. At all times, the staff was great. Checkin was quick and easy for me after a very long travel day. I had some trouble with the chip in my credit card, and they were patient with me as I dealt with that and as I responded to my bank's texts to verify my charges following an initial declined charge. They were also great in accepting delivery of and making sure I got the replacement credit card my bank shipped because of the bad chip. And finally, when I needed to leave two days earlier than planned, they were courteous and helpful. My last two nights were refunded to my credit card in a timely fashion. I hope to return to Portland under less stressful circumstances in the future, and I would gladly stay here again.
Stayed here for 2 nights with the family for a little get away. The wife made a special request at the time of booking and Candace at the front desk went out of her way to help us out. It was extremely nice of her.
Dear Valued Guest ,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We're happy to hear you enjoyed your stay with us! Thank you for the kind compliment, I always try to do my best to provide a happy and comfortable stay, happy to see my efforts have been recognized. We very much appreciate and value your feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Candice
Guest Services Associate
Comfort Inn
5034088000
Hotel is undergoing some renovations, but it's not bad. Friendly service. Shower water pressure was a little on the light side. Basic breakfast but it did have 2 types of waffles, there wasn't as much of a selection of beverages (teas, creamers, etc...) The gym is small and basic, and could use maybe a little more ventilation, like an extra fan, but it could also use some sanitizing wipes for the equipment and the hand sanitizer pump wasnt working.
Dear Jennettea,
Thank you for taking the time to write this review about your recent stay with us. We appreciate all feedback whether positive or negative as it can help us improve and make future stays with us more pleasant. We will definitely look into maybe placing a fan in the fitness center and I think it's a great idea to add sanitizing wipes for the equipment. We hope in the future you'll chose to stay with us again. Maybe we'll be finished with our renovations by then and you can enjoy a fresh new hotel!
